From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Your representative was very knowledgeable and helpful. It is always good to speak to someone who has a pleasant voice.
Customer service was very friendly and not very understanding
Ora, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Was dissatisfied with the service you provided,, you wanted me to use a part you supplied, which was inferior to what was needed, and you made me pay the difference. The company which did my repair needed 2 hours for install, you only paid for 1 hour, again I had to pay the difference. We have been paying for your service for years and this is what we get for it. You should mention this in your advertising, which sorry to say, you don't. We have never had to use your service before for a car that is 17years old, because we have always used quality parts, you are misleading your customer base, and your response time to get the service done is not very good. We are thinking seriously about dropping your company.
Karen, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
None at this time, thank you, I have been with you for some time now and do not anticipate making any changes. Again, thanks.
Ronald, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I have been with American Auto Shield for quite some time and I have to admit I am very disappointed about the way I have found out that they do business.
First of all they don't protect their customers from being forced to pay excessive fees and over priced parts and labor costs to auto repair shops. They in fact just in my opinion what I am experiencing is they are almost condoning this behavior. Because they are just saying that they are ok to charge whatever price they want. Just saying that we will not pay because the customer will have to pay it or not be able to get their vehicle out of the repair shop. So once they have been established as the repair shop the customer is stuck with NOT THE DEDUCTIBLE ACCORDING TO THE CONTRACT BUT ACCORDING TO THE AMOUNT THAT AMERICAN AUTO SHIELD REFUSED TO PAY AND DROP ON THE LAP OF IT'S CUSTOMERS.
AND THIS IS FLAT OUT WRONG. AND UNFAIR PRACTICES. PERIOD!
Betty, we apologize that you are not satisfied with our services. Our Adjustors work hard to negotiate repair costs with repair shops, but ultimately, we do not have control over the pricing decisions made by each facility. There is a nationally recognized labor guide that provides recommendations on what to charge for certain services, but it is up to each shop to decide whether or not to follow it. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I love this company absolutely no complaints whatsoever. Will recommend hands down without questions!
Michael, thank you so much for taking the time to leave us a review! We're so grateful for your continued support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
Each time I interface with an agent at CarShield, that person is very knowledgeable, polite and personable
Shirley, we appreciate your feedback! We're happy to hear that you're satisfied with our customer service. Please don't hesitate to reach out if you need anything further.
Response to my car shop was fast and professional. I'm pleased
Wendy, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
She was very knowledgeable and helpful and courteous and solved my problem
Robert, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
What's taking so long for approval of repairs? Repair wants me to find another repair shop. Which is going to cost me another cost me another deductible payment at that new repair shop?
Keith, we apologize for any delays you have experienced with your recent claim. Upon further review, it appears the claims department encountered difficulties in obtaining an estimate from the repair facility. Additionally, an inspector has been requested to determine the cause of the vehicle's failure. We are always available to clarify coverage details, explain the claims process, and address any issues you may have. If you have any questions or concerns, please contact our Customer Service Department for further assistance.
Have not had the pleasure of using it yet because I'm a new client.
Yvonne, thank you for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Starter malfunction. Got car to mechanic. He and car shield took care of the rest.
Michael, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
I'm just getting started and hope we have the best experience to keep my truck in good shape.
James, thank you for your review! Please don’t hesitate to call us if you need anything.
My experience was good with your company. Yes I will be calling again before my warranty run out.
Patricia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I just signed up for coverage I'm keeping coverage because of high prices
Michelle, thank you for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I've paid my monthly premiums for years. I finally needed your help. You were useless.
Jose, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns.
Out of pocket was far more than my deductible. Over a labor dispute between shop and warranty company, I got stuck with expense the warranty company should have paid.
Tim, that is unfortunate to hear and we apologize for any confusion regarding your coverage. After further review, there were differences in the labor rates that the repair facility used and what is recommended by a nationally recognized labor guide. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department at 1-800-587-4162 with any questions or concerns you may have.
Thank goodness I have car shield car shield had my back my car engine needed 2 repairs in a 2 week period if car shield was not here for me! I would have lost my baby, my 2006 cadillac cts and thanks to all the real actors that represent car shield they all are telling the customers the truth!
Albert, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I was able to contact CarShield regarding misinformation provided by the Dealership and CarShield cleared up the issue and cut me a check. I will be with CarShield for a long time.
Shawn, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
Unacceptable and treated like customers are not valued. I have to always call about the updates status on my car being in the shop and not don't appreciate the way employees are treating me as a customers. Every time I speak to someone it's always something different and claiming that I can't speak with management. Thats not acceptable It shouldn't take 7 days to take a look paper and make a decision
Brittany, we apologize for the delay regarding your recent claim and any inconvenience it may have caused you. After reviewing your case, we see that the claim has been open for 6 business days. Currently, we are awaiting the submission of the inspection report. Please note that the inspectors are third parties located in your area, so you won't receive any calls or updates until the claim progresses further. We are continuously working to improve our services to enhance your overall customer experience. If you have any questions or concerns, please feel free to contact our Customer Service Department at 1-800-587-4162. Thank you for your understanding.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Issac, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.