From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Car shield worked with my mechanic and covered my repairs. They also kept me informed of the status of my claim. I am very satisfied
Cynthia, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Not bad but not good either. Oil pump housing leaking oil because of the oil pump gears but you all want repair oil pump gears for some reason
Eric, we appreciate the time you took to leave a review and apologize for any confusion regarding your claim. Upon further review, it appears the claims department has advised that the repair facility was unable to provide a cause of failure for the oil pump, therefore, we are unable to provide coverage for it until the failure can be shown. Please contact our Customer Service Department for further assistance if you have any questions or concerns you may have.
No claim experience. I just called to ask questions about my coverage. She was so helpful and courteous. She explained in detail the contract. I was very pleased. Thank you
1
Ernestine, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
For the first time ever using car shield, since having you for 4+ yrs. Car Shield found a way to not pay one penny for my repairs. Now, at $99.99 for close to 5 yrs., hell, I could have paid for work than $1400. 00 my damn self! 😔
Barry, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Iexperience. Right Fair I wound up having to pay some of the bill which I should not have to do. They put me a rebuilt transmission in my truck that is already given trouble. Been less expensive to went ahead and put original Ford transmission and been done with it. Sometimes companies have to learn to buy the best saves in the long run.
Douglas, we apologize if there has been confusion about your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used, or remanufactured. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very disappointed in the time and process, and the coverage. Even after the dealership called Car Shield an adjuster was still sent out, estimate doe right away but decision not made until two days later and the parts were not even ordered then. We had the car in the shop for 8 days with only one week coverage for a rental. It was very upsetting that carshield didn't even cover 1/2 of the expenses. My husband was more upset than I. We are really considering whether or not to continue with Carshield. Makes me wonder how your roadside service is, or if I had been traveling!
Myrna, we apologize for any frustration and inconvenience you experienced during the handling of your recent claim. Your feedback is incredibly valuable to us, as it provides us with direct insight into areas where we can improve. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
My vehicle needed A/C repair and had the dealership not done everything in their power to make this a difficult process it would have been terrific
Alfred, we appreciate the time you took to leave a review. Our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
My customer service rep responsible for assisting in my cancellation of a specific service plan should NEVER be allowed to work in this group ever! This rep (Dameon) could not stop insisting that I listen to his way of addressing my reason for cancelling the contract, INSTEAD of listening to what the customer wants. NOTE: This type of behavior has never been experienced with Carshield since I've begun contracting with them for at least, the past 3 years. I have always had excellent service with the Carshield support group - until yesterday., And so, this (I hope) was an isolated incident by a rogue employee who should be removed from this group as soon as possible and never allowed to work in customer service group again.
William, thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience or negative experience this may have caused. We value your feedback and are committed to continuously improving our customer service to provide an exceptional experience for everyone. We are currently looking into the matter further. If you have any further questions, or concerns, or require additional assistance, please do not hesitate to reach out to our dedicated Customer Service Department. Our team is ready to assist you and ensure that your needs are met.
Looks like you got my payment strategy pretty good and I can make a changes if I'd like
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Dear Carshield Company, in November 2023, I decided to get your policy for one of my cars, Mercedes Benz 2014 – ML350 as I meant to keep this SUV for years for my collections. One year and 2 month later, facing a problem with the camshaft, when I contacted the dealer (Brooklyn Benz and Fort Washington), they told me that they DO NOT work with you. Any repair from Benz Dealer, I will have to pay myself. I went to other places in Brooklyn, none of them really interested to deal with you even if my preference is 100/100 the dealer. Due to that trusted issue and you never help before, I requested cancelation and full refund. I clearly said that I want DEALER SERVICE ONLY if it breaks down. If the Benz dealer does not want to work with you, it can't be my problem. Worst of all, you kept collecting money on my AX card every month as if I am covered by my preference. Please, give me all my money back. Contract #: MRF******* Letter sent since March 18th 2025 with invoices attached at *******@americanautoshield.com, supervisor should call back, till now i am waiting. Please follow up at your earliest convenience and I hope that we can come to an abide and complaint resolution by law.
Nixon, this is unfortunate to hear, and we apologize for any confusion or inconvenience this has caused. Upon further review of your account, we can confirm no charges have been collected from your account since February of this year. It is at the discretion of the Repair Facilities whether they choose to work with us. Unfortunately, we have no control over their processes. Please contact Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I have not had to use it, no break downs to date. My factory waranty has been over and when i travel south for the winter i dont worry about having trouble.
Lyle, thank you for the review, and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Called because of a car problem. Solved great customer care!
Robyn, thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future.
Thank you so much for your help and friendly service, highly recommend to anyone I know about your business
Phung, thank you so much for taking the time to leave us a review! We're so grateful for your continued support and for helping spread the word about our company. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
Having the opportunity to ensure what is so dear to me and my livelihood with an informed CSR made the experience worthwhile and an investment.
Nathaniel, thank you for taking the time to leave a review! We're thrilled that you've chosen us to safeguard your vehicle. Our top priority is to provide you with excellent service and comprehensive coverage. Remember, we're just a phone call away if you have any questions or concerns about your policy. Our dedicated team is always ready to assist you and ensure that you have the protection you need.
I called Car Shield after receiving an email about my monthly payment. Unfortunately, the credit card that I used to pay my monthly bill was compromised. I neglected to update you with the new card information. The customer service representative was very helpful.
Denis, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Dealership price points exceeded the coverage limits associated to repair. Had to pay out of pocket for portion of repair post deductible. Just an FYI, felt a tad bit misleading based on the way they structure claims of meet your deductible and we do the rest. There is no Searchable denomination cap on their website to help navigate scheduled work meets the criteria of what we are willing to pay. Transparency would be optimal to find a service provider in network that would complete scope at the allotted part/labor cap.
Jan, we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call, and also send you the policy right away to review. The contract does go over the details of the coverage and explains that all repair parts and labor costs are verified per nationally recognized labor guides. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Very helpful, answered all my questions. Explained the process.
Carolyn, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I was required (because of steering failure to take my truck to a local repair facility. The owner of that facility was looking out for the reputation of his repair shop and would not accept aftermarket or used parts. I was only able to pay for a new power steering assembly which I was satisfied with.
Bradley, we appreciate the time you took to leave a review. We are always happy to provide details about your coverage. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
All involved were very helpful. Adjuster was on top of incident
Michael, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joyce, we apologize for any confusion regarding your coverage. We're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them at 1-800-587-4162 for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.