From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
MY BANK ACCOUNT WAS HACKED AND DON'T HAVE ANOTHER CARD TO PAY RIGHT NOW AND THEY ARRANGED THAT I WOULD NOT BE DROPPED
I had a huge expense and paid the whole thing. Turned out they didn't cover it. Called to say they would then said they wouldn't cause it was the wrong repair. I guess they don't cover too much as you pay Into it every month
Robin, we apologize for the inconvenience you’re experiencing. After reviewing your account, we found that some of the parts required for the repair are not covered by your contract. Additionally, it seems the authorized repairs were not completed as indicated in your claim file. If you have any further questions or concerns, please call our Customer Service at 1-800-587-4162. We are here to assist you in any way we can.
The is were very nice and they help me all the way through the process and they also told me where I could take my car to get fixed
Ronnie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The customer service person I spoke to today was very personable and thorough. She explained to me how the inspection process works. She put me at ease about the process.
Marguerita, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Everytime I have called I have been treated most respectfully.
Charlotte, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Very understanding, immediate responses, exceptionally happy-friendly help. Situation resolved.
Jerry, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Had to update payment method now is the time for all good men to come to the aid of their party
Paul, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I got CarShield a while back. I'm glad I did. Although I haven't had to use their services yet, I know I will in the near future.
Steve, thank you for taking the time to leave a review! We're thrilled that you've chosen us to safeguard your vehicle. Our top priority is to provide you with excellent service and comprehensive coverage. Remember, we're just a phone call away if you have any questions or concerns about your policy. Our dedicated team is always ready to assist you and ensure that you have the protection you need.
The whole process was made easy took it to my mechanic. They did the troubleshooting they called car shield and it was repaired in about a week. Awesome service everything easy thank you.
David, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
I needed to change some personal information, which was no big deal at all =-) Car Shield folks are very nice =-)
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The reply to my call for help was responded to very quickly and with courtesy
Jeff, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Have had no reason to use the service yet. But our investigation into the company yielded only positive information.
Andrea, thank you for the review, and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Was great Could have not been any better. Had a wonderful time
Verdale, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Did not use car shield this time. Repair not needed after dealership checked out the TPM, no repairs necessary after all.
Sharyn, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Car shield help me save money for my car repair. Thanks for grade A customer and.
Celicia, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Provided what was covered under the warranty and I am very satisfied
Derrick, thank you for your kind review! We're so glad you're happy with our service. Please let us know if we can assist you with anything else.
Well I discover the many things your service will not cover. Apparently I never completed the fine print. Im thinking that you all talk a good service only to discover you all merely market your product-another company pays the real costs- making you all the middleman
John, we apologize for any confusion regarding your coverage. We strive to maintain full transparency concerning all aspects of the contract and encourage our customers to reach out to our Customer Service team for assistance in understanding the contracts and navigating the claims process. Please note that all calls are recorded for quality assurance.
After further review, the sales representative explained who the Administrator for your contract is and clarified that labor rates are based on standard industry repair guides. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
I called to update my credit card for payment. Very helpful.
James, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Professional, Informed and timely resolution to my claim 🙏🏾
Lajuane, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Everything was smooth and easy to get signed up. The agent was very helpful and explained all the options and went through the process of submitting claims and everything. I did not five a 5, because the real test will happen if and when I have to file a claim.
Daniel, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sharon, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.