From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
They did my car repairs needed and I was satisfied with the engine repairs
Repair was not done. Had to get another car shop to take car
They cannot schedule it until May 6th. I will bring it to them at that time. Will need rental at that time. Did not use a rental at the Ford dealership, though it was approved. Robisheaux Ford wasn't happy with Car Shield...
Donora, we strive to partner with high-quality shops that accept our payment to eliminate out-of-pocket costs for our customers. While we aim to enhance the customer experience, we apologize for any inconvenience and lack of control we have over the Repair Facilities' operations. We appreciate your understanding and will continue to improve our services.
I've tried twice now to cancel this subscription NOW.! MY CAR IS 2017 AND I don't drive so it sits Here. I really truly need to cancel. Thanks Pam
Pamela, upon reviewing your account further, we found that you have spoken with our Customer Service Department on two separate occasions, during which you agreed to keep the account active. If you have any additional questions or concerns, please feel free to reach out to us. We are happy to assist you in any way we can.
I called to change my payment information. The CSR was kind, quick and efficient to help me do this.
Kathryn, we appreciate your feedback! We're happy to hear that you're satisfied with our customer service. Please don't hesitate to reach out if you need anything further.
Very friendly service people on the phone was great and fast
Randy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Right now I haven't had any problems with my car but I do feel they're great.
Larry, thank you for the review, and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
The review and inspection was very slow. My vehicle was in the shop for 2-1/2 weeks for a front end repair of ball joints. It may have been the dealership but, either way it took too long.
Don, we apologize for the delays in the claims process. After reviewing your case, we found that the claims department requested an inspection to determine the cause of the failure, which took a week to complete. Additionally, the repair facility needed another week to finish the repairs. Your feedback is very important to us, and we are committed to improving our processes based on your input. Thank you for your understanding.
Thousands of $ in premiums and not a single covered repair so far
Gregory, upon further review, we were unable to find any reports regarding necessary repairs from you or any repair facilities. We encourage you to contact our Customer Service at 1-800-587-4162. We would be happy to provide a detailed breakdown of your coverage and the specific parts it includes, as well as explain the claims process. We look forward to speaking with you soon.
Was taken care of very efficiently as had to update payment method
Beverly, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Love the service and the workers because I think they take care of business the right way.
Will, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Website would not accept our email we've had for 46 years, needs attention.
Susie, we apologize for any inconvenience this has caused. Please give us a call at 1-800-587-4162 to better understand your situation and see how we can help. We look forward to speaking with you soon.
I was satisfied with the service and professionalism of the service rep.
Sandra, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
This experience with car Sheila is not what they say it is. I was told that I could use my claim to have my fix and car shield tells me that I was denied bcus my truck broke down and needed to be taking to the shop to be looked at and car shield will not fix my truck witch is bull$#*! to after I was told that I was good to file a claim……
Roger, we apologize for any confusion or misunderstanding regarding your coverage and, specifically, the waiting period. We aim for full transparency about all our policies, including waiting periods. To ensure this, we address this issue directly during sales calls and provide detailed information in the contract sent at the time of sale. If you have any further questions, concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162.
Communication and letting the customer know every step thru a claim, thru email, text and phone calls, always trying to exceed customer satisfaction, thank you!
Fernando, we're committed to providing excellent service and support! If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
The representative was very knowledgeable and helpful. I had purchased CarShield for my 2014 Lincoln MKX about a year ago, and now felt it was a good time to purchase a policy for my wife's 2014 Chrysler 300. The initial price was $139.99 a month. After questioning why my Lincoln was $119.00 a month, the representative lowered the monthly cost to $129.99. Then the deductible for the first few months was $1,000.00 but lowered to $250.00 after that. My Lincoln is $100.00. I do like the month to month payments though. While I decided to follow through with the Chrysler, I was somewhat unhappy with the price hike and elevated deductible. The Chrysler only has 39,000 miles as compared to my Lincoln which has 116,000 miles.
Thank you, Charles, for taking the time to leave a review and share your feedback. Our coverage plans and prices vary based on the age and mileage of your vehicle. Please note that our deductibles have increased due to national inflation. This adjustment was necessary to keep our monthly rates as low as possible. If you have any questions or concerns, please don’t hesitate to contact our Customer Service team. We are here to assist you in any way we can.
I had a problem getting paperwork through to them and they patiently helped me with it
Patricia, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Of the 6 instances that we have needed repairs, you have only partially covered 1 of them. Of the 5,000 parts you cover, seems like you don't cover sensors, modules, turbo intakes, or A/C. You also limit how much you pay for labor. We are beginning to think Ice T lied to us and there must be alot more parts on our car than 5,000 parts. 1 in 6 seems like a failing grade. To your credit you did cover the towing and roadside service.
Stephanie, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review of your account, it appears there were parts that were needed for repairs that were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Very Disappointed I was told by two representative that the full payment of my tow would be covered. Unfortunately that was incorrect information unbeknownst to me a change was made in 2023 for the plan that I have. I was not expecting to pay out of pocket especially after being reassured that the tow would be covered 100%.
Sandra, thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience or negative experience this may have caused. We value your feedback as it provides us with valuable insights on how we can improve our customer service and overall customer experience. If you have any further questions, concerns, or require additional assistance, please don't hesitate to reach out to our dedicated Customer Service Department.
This guy is exceptional! He ordered for my car to be towed and the first tow truck driver was too expensive. He went above and beyond to get a quote that I could afford which was almost $100 cheaper! Thank you! He's truly incredible at making sure we as consumers get the best care and quality experience
Crystal, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
My husband lost his wallet, so we had to cancel our credit card. Since you charge the monthly payment to our card I called to explain the situation. After explaining I was told that I could extend the payment date but would do better if I called when we got the new card so the extension could be cancelled. It was hardly clear what was going on, but I was frustrated so just agreed without truly understanding. Now I just hope we get the new cards asap and I can cancel the delayed payment. I feel this was not our fault but we got little help and zero sympathy. T
Martha, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns you may have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dennis, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!