From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I made a claim and was denied because they said rust caused the problem.
I had a couple of issues with my SL 550, took it in and knew Carshield policy did not cover the items but after the service advisor at my shop contacted Car Shield, they agreed that about $ 300 of the repair was covered.
Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Claim was done in a timely manner and I was kept informed about the car.
Vivian, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Mr tubu took care of me and my air condition and it is running like it never ran before so thank you thank good year thank car shield and everybody who had a hand and get me back on the road thank you you will always be in my corner and I know it so if anybody reading or looking at this the service is real the people are real thank you
Jerry, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
My AC unit stopped working on 04/12/2025 so I took it to my repair shop (Midas). I gave the manager (Josh) my Car-Sheild Contract number and the phone number to Car-Shield. The AC unit is covered in my contract, so Josh had his crew do a diagnostic on my AC unit and then tried to call Car Shield. I was present when Josh tried to call. A Car Shield associate answered the phone and immediately put Josh on hold and never picked back up. Josh tried again on 04/14/2025 (Monday) only to be put on hold with no-one picking up time after time. I called Car-Shield on the 15th and was told that I couldn't start a claim and that only the repair shop could start a claim. The associate on the phone said that she would call Midas in the 16th, which she did, but immediately hung up, when Josh asked to put her on hold because his shop was really busy. Josh spent the rest of the 16th trying to reach Car-Sheild only to be put on hold time and time again. I told Josh to go ahead and make the repairs and I paid for everything out of pocket because my van had been in the shop for five days waiting on Car-Shield to talk to Midas. I make my payments every month to Car-Shield, and I feel like Car-Shield didn't really help me.
Don, we are sorry to hear about your experience. After an extensive review of the call system, we do not show any calls made to us or the claims administrative company, American Auto Shield, from the shop. Unfortunately, some shops do not want to take the extra step of filing the claim with us and would rather the customer just pay for everything to save themselves time. Based on what you mentioned about them being busy, that very well may be the case. We did try to help you by contacting the shop ourselves to try to help get the process started for you, but they had our representative on hold for over 10 minutes before they had to move on and take care of the next customer. The shop could have also started the claim online as well. If you have any other questions, please contact our customer service team at 1-800-587-4162.
Very sad, I made a claim. You wouldn't agree because. They told you wrong day of work and no previous Arthur authorization
Loreen, we apologize for any inconvenience this situation may have caused. Upon further review, we found that the repair facility initiated the claim and informed us that the repairs had already been completed at that time. As stated in your contract on every page, no claims will be paid without prior authorization. This policy ensures that the necessary parts for repairs are covered under your contract and that both part prices and labor hours are confirmed. If you have any further questions or concerns, please do not hesitate to contact our Customer Service Department. We would be more than happy to review your contract with you.
Fabulous warranty. It paid for itself with the two repairs that were covered. Thank you!
Deanna, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy, and knowing that what we do makes a difference. Please let us know if you need anything else.
Efficient. Thank you good people. Quality friendliness Trustworthy
Wade, thank you for your kind review! We're so glad you're happy with our service. Please let us know if we can assist you with anything else.
Called to see my coverage and expiration date. On my auto policy.
Gary, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I had a pleasant experience my sales rep. Was helpful and very informative.
The Car Shield representative explained exactly what the process is, and the amounts to be provided, and did so in a way that I could understand with no problem. So grateful to have Car Shield as my insurance agency.
Dwight, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
1st breakdown called a tow truck, cause I didn't have info in truck, so had to call to see if we could get reimbursed for at least some of the tow bill. Customer service attendant we spoke with was extremely nice and helpful. Put claim in and still waiting on e-mail response about our claim ticket to see if they'll reimburse us. OUR tow truck arrived in 30 minutes. Next time will try to use their towing provider if we have number with us. Engine control module went out and was not a covered part though.
Joan, we recommend that you contact our Customer Service at 1-800-587-4162 to discuss downloading the CarShield App. This app will provide you with roadside information at your fingertips. Additionally, we do not see a receipt or invoice for the tow that has been submitted. Our Customer Service team can assist you in handling this matter appropriately. We look forward to speaking with you soon to ensure your needs are met.
Customer service is great. But the repair shops that work on the vehicles need better access so they can get the work done.
Richard, thank you for your feedback! We continually strive to improve our services for a better customer experience. If you have any questions, please feel free to call us.
Just want to let you know that when I Needed you, you were there.
William, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
You are a lot better than other companies with your coverage!
Donald, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Mainly just phone calls about payments and payoff. No claims yet.
Thank you for the review, and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I haven't used it yet so I can't really tell you anything about it so but hopefully I don't need it until that day or whenever or that year or whenever
Chad, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy, don't hesitate to give us a call!
Took our car in for a problem at the local Chevrolet dealer. Presented them with a copy of my agreement and learned that the dealer refused to work with CarShield. They stated that their, previous experience with the company was so unsatisfactory that they would not honor the contract. They further stated that delays in payment for services provided during earlier claims were the major cause for the rejection. I was in need of the repair in a timely manner and ended up paying the full cost regardless of having an active policy. It is useless to have a policy if CarShield cannot have a positive relationship with a dealer.
Michael, it is unfortunate to hear about your recent experience, and we sincerely apologize for any inconvenience it may have caused. It is at the dealership's discretion whether or not they choose to accept us. We do offer comprehensive support in finding repair facilities near you. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
It's a good service and the staff is very knowledgeable polite and helpful the last time I called, I never used the roadside assistance service but I would recommend the service as to the outline I read on the website.
Ban, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I was without a car for almost a week and I ended up paying for almost 1/2 of it after I have been paying monthly for as long as I have been paying, thinking I would only need to pay the deductible. They were not allow to order parts and required to use components that were not new. My car only has ******* miles even though it is 2001 and this was the original AC unit and should of been treated with more respect. I am 79 and very limited in my movement and not having a car for so long is not to my satisfaction at all.
Bobbi, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shirley, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. If you have any further questions, concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.