From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I HAD 2 CLAIMS ONE WAS A DRIVESHAFT REPLACE. THE OTHER ONE WAS I HAD TO REPLACE THE HEATER
MODULE FOR CONSOLE THE SECOND SEAT. DID NOT HAVE NO PROBLEM.ALL I HAD TO DO IS PAY MY DEDUCTABLE.
ALL I PAY IS MY MONTHLY BILL. CARSHIELD IS THE BEST.
Just hope you can help me with my vehicle just hope you got the pictures I to Ziegler Ford in Elkhart just hope that you cover it for me I'm retired and don't have much money.
Cindy, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
I was able to use CarShield for recent car repairs on my car. It saved me alot of money, about half of the total of my bill. I would recommed CarShield to everyone. I have used it twice. Really saved me money both times.
Andrea, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy, and knowing that what we do makes a difference. Please let us know if you need anything else.
Had email monthly charge didn't process. Called and had her resend and it went through. Probably electronic glitch
The best car insurance that I have ever had. They seem to cover everything except my deductible
Like I said, before, it has been very good with car shield. Thank you there.
Danny, thank you so much for taking the time to leave an excellent rating! Please let us know what we can do for you in the future.
I took my vehicle in for maintenance and have an evaluation. When I received the report, there was significant work to be done, and I asked surface man how I submitted a claim to evaluate possible assistance on the repairs. He took care of it. Work directly with your company and both. He and your representative did a great job of explaining exactly what would and would that be covered. I understood the reasons that some things were not covered and appreciated the items that were. I have been working with another warranty company on my home and it has been a nightmare. My experience with you has been professional. And absolutely perfect. Thank you for all of your support.
Josephine, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy, and knowing that what we do makes a difference. Please let us know if you need anything else.
Good. Needed to change debit card information. Customer service agent took care of at once.
Rose, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
You deserve the worst marketing letter I've ever received in my mail!
Whoever, wrote this letter should be immediately fired.
This letter in a threatened language.
Walid, we extend our sincerest apologies for any inconvenience or confusion this may have caused. Please understand that these letters are generated automatically based on publicly available information and are not intended to cause any distress. If you have any further questions or require additional assistance, please do not hesitate to reach out to our Customer Service team at 1-800-587-4162.
This was my first claim and I'm very satisfied with the entire experience. It was super easy from start to finish.
Eileen, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
My family is low income making 14.50 an hour for a family of 5 so our van means everything to us, the best gift anyone could give us is CarShield. My mom paid to have the van covered and y'all have been such a blessing when our transmission went out. Thank you CarShield
Joshua, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Was told I needed an engine carshield would not cover it because it was not internal damage still cost me 250.00 deductible and still not fixed
William, we apologize for any inconvenience this situation has caused. After reviewing your claim, we found that the Repair Facility has already received payment for the repair. We are dedicated to ensuring you fully understand your coverage. Our Customer Service Department is available to assist you with any questions or concerns about your recent claim. Please don’t hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and well-informed about your coverage details.
Made payments on both accounts over the phone appreciate the help
Linda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Wonderful experience everything went smoothly From putting the truck in the shop to getting a rental car
Tremise, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
I'm not to found of all the delays which gives a small amount of time for rental service. I was without a car for over a week It's just too many channels to go through. To I personally I'm totally disappointed.
Francine, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Dropped vehicle off, mechanic shop worked directly with CarShield and got everything taken care of for us.
Brad, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
I think i was duped. With getting this warranty. I believed the y would cover the items listed that were broken and it didnt.
Frank, we understand your frustration and apologize for any inconvenience this may have caused. Upon further review of your account, it appears some of the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Connie, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.