From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had 2 experiences with CarShield at different times and both experiences were handled perfectly. The customer service staff is very professional and courteous and patient and they answer all your questions. The first repair was for transmission related issues which they approved in a very short period of time. The work was done at the dealership and even they remarked as to how easy it was for them to deal with the employees at CarShield and I agreed.
The second experience for repair work was for suspension work, which involved
Replacing and installing coils, springs.
I am very satisfied with the level of professionalism that I have experienced from CarShield in both instances, and I would recommend this coverage to any of my friends and family.
In watching the advertisements and testimonies of customers, I can tell you that it's really true that the work gets done in a timely manner and I'm very pleased. I saved over $1,000 total on car repairs.
Car shield agents that helped me with my claim For AC problems were on top of their game. I'm very grateful
Deanna, thank you for sharing your experience; it means a lot to know our team could assist you smoothly. We're committed to supporting you whenever you need us. Looking forward to serving you again in the future!
I purchased the Powertrain Gold policy almost two years ago. This month I had my first opportunity to use my Car Shield policy when my 2007 Nissan Frontier check engine light came on and the vehicle just shut down while my daughter was driving it. First, because she was in the county just north of ours, I had to pay the tow truck driver $120 to tow my vehicle to our county. Then I get a call a few days later from my mechanic and he said it was the crankshaft position sensor that went out and that Car Shield would not pay for the repair because that specific part was not covered. After paying out over $3800 over the past 22 months, I ended up having to pay for the repair myself at a cost of $355. I would strongly recommend that others who have Car Shield, be warned! This company obviously looks for any reason to deny a repair claim! If I would have just put the $174 a month I was paying to Car Shield, I would have had almost $4000 available for any repairs needed. It's a gimmick! Don't waste your hard earned money! Such a shame! Without the sensor, the engine will not run. Tell me, how is that not covered? See what I mean?
Robert, we completely understand your frustration and sincerely apologize for any inconvenience this situation may have caused. After reviewing your account, it appears the parts required for your repair were not included in the list of components covered under your contract. That said, your plan still offers a high level of protection, and we’d be happy to provide you with a clear breakdown of exactly what is—and isn’t—covered. Our goal is to ensure you fully understand the benefits of your coverage and feel confident in your plan. If you have any questions or would like to go over your contract in detail, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We’re here to help.
After discovering a potential problem with the AC compressor control system in my 2017 Dodge Durango, I took the car to the local Dodge dealer for analysis. The humidity sensor was not functioning allowing the AC compressor to run continuously, reducing my fuel economy and shortening the compressor life. The part cost about $160 + labor to install. The Car Shield did NOT include sensors in the air conditioning parts list, despite other sensors in the car being covered. The 2nd problem was the radiator was leaking a very small amount of coolant. I never saw any liquid under the car, but the radiator needed to be replaced, This part was covered BUT Car Shield required the dealer to use an OEM part, which Car shield shipped, rather than a MOPAR radiator the dealer had in stock This was to save money. When Car shield shipped the part, it was the wrong part and would not fit. Apparently Car Shield could not locate the correct so they finally agreed to allow the deal to install the MOPAR unit. I bought the top of the line best contract Car Shield and, apparently misunderstood, that even this contract had loopholes and uncovered parts. Prior the Car Shield I had previously been covered by a MOPAR service contract. In the 5 major claims I had under the MOPAR contract, EVERYTHING was covered except for the $100 deductible The Car Shield contract was costing me $1536 / yr compared to the MOPAR contract the cost me $ 2800 for 5 yrs total. Not only was the claims experience disappointing, I was paying 3 times more. Not a good value in my opinion.
Merle, we’re sorry for any confusion or frustration you experienced during the claims process. We truly want you to feel confident in your coverage, and we’re here to help clarify any details. Please don’t hesitate to contact our Customer Service team—we’re ready to assist with any questions or concerns you may have.
Had to call in a new card #, while there I reviewed my policy, the gentleman was very helpful
Hi Jerry, we're glad to hear that the conversation was helpful and made reviewing your policy easy. We appreciate you taking the time to share your experience! Let us know if there’s anything else we can do for you.
Credit Card payment was rejected in error but the customer service representative was able to resolve almost immediately.
Thank you, Curtis! We’re glad our team could quickly resolve the payment issue and keep things running smoothly for you. Your trust means a lot to us, and we’re always here to support you when you need it.
Not sure if I am happy as I don't think I have even made the first monthly payment yet, and have not even had a claim. Although the Sales Representatives were Awesome People.
Send another Survey after I have had a Claim.
Mark, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The agent that is handling this repair has been pleasant and explained to me what was going on and answered my follow up questions fully. He took the time to chat with me about this. I didn't feel rushed at all. All the representatives have been pleasant and was pleased to have a garage that worked with a Car Shield that was close to me without having to go into the bigger city.
Marilyn, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Seems like you treat customer by not believing them. Too many hoops to jump through to get something done. Been without vehicle for one week so far. Been a loyal customer for awhile
Robert, we are sorry to hear about the delays and frustration you have encountered regarding your claim. After a thorough review, it seems that the repair facility was unable to provide a clear cause for the failure. The Administrator has requested an Inspector to verify the necessary information. Our Customer Service representatives are available to answer any questions you may have and to assist you in navigating the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. If you require any further assistance or have any questions, please do not hesitate to reach out to us. We are always here to help.
I have been paying for service at garages
And I found some help to fix my vehicle!
Thanks Car Shield!
Marc, thank you for sharing your experience and for the trust you’ve placed in Car Shield. We're delighted to have been able to provide the support your vehicle needed. We’re here whenever you need assistance!
Call me crazy but paying for a service today that doesn't cover you tomorrow is a bit of a disapointment, let alone 90 days. I understand the waiting period but also there should be milage playing a factor into those 90 days. I just drove from Illinois to Tennessee and back a total of 500 miles. That kind of proves there is no issues with the vehicle.
Karl, our contracts include a waiting period that must be completed before you can file claims. This is to make sure there are no pre-existing conditions with the vehicle. If you have any questions or concerns, please contact our Customer Service Department for further assistance. We are happy to review your coverage details with you.
I had a finical problem and did not know what to do but carsheld found a way where others told me it was not their problem.
Jack, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
So far very pleased. They seem to be very detailed on the claim. The process is slow, but I feel it will
Be better in the long run.
Allen, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
We have been carrying CarSheild for a couple years now and have had no reason to use the service. We'll see what happens when we need it. We're hoping for a good outcome if/when that happens.
Stephen, thank you for the review, and when your vehicle does encounter a repair, don't hesitate to give us a call. In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Well worth the peace of mind. Great company. No hassle for service. Chat platform easy to use.
Margaret, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Agent as very fast in making the changes and very polite, if was as if we were friends.
Joan, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Completed on a timely manner with no burps on the road
Something like on the road again!
Thank you, Car Shield
Tom, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Fantastic customer service when I was contacted about my account.
Curtis, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very Satisfied with answering my question and solving the issues
James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Talking to the individuals at the car shield office to explain what I need from them and who to contact at Bocker auto. They took care of it.
Karlene, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that both of your repairs—from transmission to suspension—were handled smoothly and to your satisfaction. It means a lot to know that our customer service team and claims process made a positive impression on both you and your dealership. Saving over $1,000 and feeling confident in your coverage is exactly what we strive for. We truly appreciate your recommendation and are grateful to have earned your trust!