From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My questions were answered and problems solved. I needed to change my payment method to CarShield
So I called the phone number and told them I needed to change from my bankcard to a checking and routing number. The bankcard was blocked because of fraud from some unknown source. This will be much better.
Had question and it was answered didn't take a long time to get someone
Hi Shirley, thank you so much for sharing your experience! We're thrilled to hear that your questions were answered promptly – our team is always here to help whenever you need. If you ever have more questions, don’t hesitate to reach out again!
In December of 2023, Carshield Rep said my transmission was being exchanged for a remanufactured unit. When the exchanged unit failed again in May of 2023, it turns out upon further inspection, that this was a straight pull out from another vehicle, and was never rebuilt or even opened up for examination. Not to mention Carshield will not cover 100% of the labor expenses at the dealership.
Steve, we apologize if there has been confusion about your coverage. At the time of purchase, a copy of the contract is provided, and it's also explained during the sales call that, at the Administrator’s discretion, repairs or replacements may be made using parts of like kind and quality—including new, used, or remanufactured components. If you have any questions or would like a detailed explanation of the costs associated with your claim, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We’re here to help and ensure you have a clear understanding of your coverage.
You insure a vehicle sight unseen. Ask to keep records of any maintenance done, saying that it is very important, and when an issue comes up you deny service, not from lack of anything I did or didn't do (ie previous owners) not keeping up. Pay for a year and told won't cover an engine for lack of maintenance. Never did you ask to see my records. Not only out 2000. 00 but also a truck. Ripoff
Jeff, it is unfortunate to hear about your recent experience, and we understand how upsetting this must be. Upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. If you have any further questions, concerns, or would like to discuss your claim in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Called to change my auto pay debit card number... why do you need at least 50 characters? Sersiously...
Christine, thank you for your review! We're glad you were able to update your payment info. And yes—we get the frustration with the character limit! Some platforms require it for reviews, but we appreciate you sticking with it to share your experience. Let us know if there's anything else we can help with!
Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good good,
Bryan, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I called to give info on my new debit card. The person I talked to was very professional.
Thank you, Donald, for recognizing the professionalism of our team. We truly appreciate your feedback and look forward to continuing to provide you with reliable service.
I was very nervous as to I have heard some crazy stories about car Shield. Yet my process was quick and easy. They found me a shop near my house and my car fixed and payed for within 3 days. The only thing I'm waiting on now is to see if they hold up to their in of the bargain as far as reimbursing me for the rental Car. We shall see
Nyema, thank you for sharing your experience! We’re glad to hear the repair process was quick and smooth, and that your vehicle was taken care of promptly. If you have any questions regarding your rental reimbursement, please don't hesitate to contact our Customer Service at 1-800-587-4162. We are here to assist in any way we can!
We had a great experience with the entire process and very pleased with the outcome.
Lisa, thank you so much for sharing your experience! We’re thrilled to hear that the entire process went smoothly and that you’re happy with the outcome. It’s always our goal to provide great service and peace of mind. We're here whenever you need us!
I attempted to try to talk to representative about my problem and I couldn't get no help and the representatives That I did talk to no help at all. I paid monthly payments and was turned down over something that could've been fixed.
Damian, we're truly sorry to hear about your experience and understand how frustrating this situation must be. We always aim to make the claims process as smooth and transparent as possible, and we apologize for any inconvenience this may have caused you. After a thorough review of your account, it appears the Administrator requested additional documentation due to a discrepancy in the reported vehicle mileage. Unfortunately, we’re unable to move forward with processing your claim until that required information is provided. This step is necessary to ensure that all claims meet the terms and conditions outlined in your coverage. We understand how important your vehicle is and how disappointing delays can be. Please know that our Customer Service team is here to support you and answer any questions you may have. We encourage you to contact us so we can walk you through the next steps and assist in resolving this as quickly as possible. Your satisfaction is important to us, and we're committed to doing what we can to help.
Since I been with car shield they kept there word when something goes wrong with your car they take care of it 💯
Eddie, thank you for the kind words! We’re so glad to hear that you’ve had a positive experience and that we’ve been able to keep our word when it matters most. We appreciate your trust and look forward to continuing to provide great service!
Never used the service, hope no one else is using my account?
Robert, thank you for reaching out. If you’ve never used the service and have concerns about unauthorized use, we recommend contacting our Customer Service team right away at 1-800-587-4162. We’ll be happy to review your account and confirm everything is secure. Your peace of mind is important to us!
I called to find out about the lawsuit that car shield was in and what that meant for the customer. I was wondering if car shield was still a good bet when it came to car warranty service. I also wanted to know what policy I had with car shield.
Rolland, oh no—we’re sorry for any confusion! After reviewing the recorded call, we found that our representative remained friendly and addressed your questions and concerns as they came up. That said, we always want you to feel fully supported. If there’s anything else we can clarify or assist with, please don’t hesitate to reach out. We're here to help!
Satisfied with Car Shield and working with my auto dealer service mgr
Ernest, thank you for your feedback! We’re glad to hear you’re satisfied with CarShield and that everything went smoothly with your service manager. We’re always here to help when you need us!
No sure what happened but as soon as we got the message, we called Customer Service and it a very nice lady took care of it.
Thank you, William, for sharing your experience and acknowledging the prompt support you received. We're glad the issue was quickly resolved and remain committed to providing a smoother process going forward with auto-payments so you have full confidence in your services.
U did not cover my repairs, so I can't give u any ratings. Sorry..
Pamela, thank you for your feedback. After reviewing our records, we found that no claim has ever been filed under your account. As a result, we do not have any information to address the concern you mentioned. If there has been any misunderstanding or if you believe this information is incorrect, we encourage you to reach out to our Customer Service team. We would be happy to investigate further and provide any necessary clarification.
I had done confusion concerning who was actually contacting me as the phone number did not match any info I had. Endurance is not listed. I called the Car shield number and a very nice representative explained to me that Car Shield is who actually coordinates the payment of claims for several Companies. She was able to look up my claim and advise me of the status.
Karen, thank you for sharing your experience! We understand how confusing it can be when unfamiliar numbers are involved, and we’re glad our representative was able to clarify things and provide you with the information you needed. Your peace of mind is important to us, and we’re always here to help whenever questions come up.
Good good good good good good good good good good good good good good good
Richard, we appreciate your review! Please don’t hesitate to call us if you need anything.
I've had to use their service 3 times in the 5 years I've had them as my warranty company and they have saved me over $4,000 maybe even more.
Thank you for sharing your experience, Teri! We’re thrilled to hear that we were able to support you when you needed it. Saving over $4,000 is exactly the kind of value we strive to provide. We appreciate your trust over the past five years and look forward to continuing to support you in the future!
I GAVE DOBBS MY CARSHIELD BOOK AND THEY TOOK CARE OF EVERYTHING FROM THEN ON. I HAD MY CAR REPAIRED AND BACK TO ME THE NEXT DAY.
Ronald, thank you for your kind words and continued trust over the past five years! We’re thrilled to hear that your repair was quick and hassle-free. It’s always our goal to make the claims process smooth and stress-free. We're here whenever you need us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Eugene. We're glad our team was able to promptly assist with your payment update and address your concerns smoothly. Your peace of mind means a lot to us!