From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Satisfactory, communication via phone was very clear; representative seemed to be friendly. Even though wasn't calling for service, "Car Shield very helpful in past with services such as: tolling stall car from location to my home twice.
I don't think the coverage is as it's advertised on tv. Person I dealt with was good. I'm just disappointed.
Leslie, thank you for your feedback. It is unfortunate to hear that the coverage didn’t meet your expectations. We're glad to know the representative you worked with provided good service, and we’d appreciate the opportunity to review your coverage with you.
Please feel free to contact our Customer Service team at 1-800-587-4162—we're here to help clarify any questions you may have.
Courteous, polite and explained all options in great details
Wayne, we're thrilled that you've had a positive experience with our customer service. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Haven't had any experiences yet I just pay my bill in every mont
William, thank you for being a valued customer and keeping up with your payments so reliably. We're here whenever you need us and appreciate your trust in the business. If any questions or needs ever come up, don't hesitate to reach out.
Top notch salesman who spoke with me and advised me what's best for me
Theresa, thank you so much for your kind words! It means a lot to hear that our team was able to provide clear and thoughtful advice that truly meets your needs. We're honored to have your trust again and look forward to supporting you whenever you need us.
I just purchased it so if it's as good as my agentwas exspaining what they offer I no it's top notch warranty company to deal with
Daniel, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Dealer said the PCV needed to be replaced. Oil had leaked into the spark plugs and they needed to be replaced.
Dealer charged $1100 and car shield covered $140.
William, we apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Very friendly people answering keep up good work spoke very clearly so I (senior citizen)
Heard and understood exactly what she was asking
Thank you, Maria, for your kind words. We’re so glad to hear that our team was clear and helpful—making communication easy and comfortable is very important to us. It’s truly a pleasure serving customers like you!
I called CarShield to report a call from a scammer, someone posing as being from CarShield, told me CarShield was not paying their claims, and going bankrupt, I needed to change over to this new company. The person speaking said I need to pay today to take advantage of this one-time offer. After I immediately hung up, I called CarShield to report the scam. The CarShied operator must have been bored, because he wasn't rude, but not very forthcoming either. Finally, he told me they were aware of the scam, I told him it might be nice if the company gave people a heads up, to which he had to reply.
Annee, thank you for bringing this to our attention. We appreciate you taking the time to report the scam. You’re absolutely right: proactive communication is critical when it comes to protecting customers from fraud, and we understand how unsettling those calls can be. We're continuously working to improve how we inform and support our customers in situations like this. We also apologize if your interaction with our representative felt unhelpful or indifferent. That’s not the level of service we aim to provide, especially in situations that require urgency and clarity. If there’s anything else you’d like to share or follow up on, please don’t hesitate to contact us again.
I had no troubles or problems filling a claim. Kevin's AUTO Repair took care of everything. Excellent job.
Patrick, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
I asked a. Question, it was explained and a letter was sent to my house. Very appreciative
Joseph, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Professional person to work with, handled all items discussed
Joseph, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
When the transmission service light came on in my van, I contacted CarShield. They directed me to a repair facility where it was determined that the transmission needed to be replaced. Car shield immediately began the process to get my vehicle repaired. It was a very smooth process. I can't say enough about the help that CarShield gave me. I would recommend them to anyone who has an out of warranty vehicle. Great job, CarShield!
Thank you so much, Larry! We're thrilled to hear the repair process went smoothly and that you felt well supported—it means a lot to us. We’re always here to help when unexpected repairs happen.
It was a very pleasant experience. The question was easily taken care of
Sheridon, thank you for your kind words. We’re glad to hear your experience was so easy and positive, and we look forward to serving you again whenever you need assistance.
Very responsive on all calls answered in quick callback. Truck after repair operated as it should. I am well pleased.
David, thank you for sharing your positive experience, David! It’s great to hear our team’s responsiveness made an impact and your truck is running like it should. We truly appreciate your trust and look forward to assisting you again in the future.
Haven't had to use it yet. Hopefully I won't need it any time soon
Hi Betty, we appreciate your honest thoughts and hope everything goes smoothly for you. If you ever have questions or need assistance in the future, we're here to support you every step of the way.
From selecting my own repair facility; to speaking with both the facility and Car Shield about the claim. Then making the claim itself. Simple. Straight forward. I'm happy to have made the decision to use Car Shield to protect our vehicle.
Michael, thank you so much for sharing your experience! We're thrilled to hear that the process was smooth and straightforward from start to finish. It's great to know that being able to choose your own repair facility and work directly with our team made things easy for you. We're proud to help protect your vehicle, and we truly appreciate your trust in CarShield. If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help.
I had my truck serviced twice once the motor it took a month to fix it, then the transmission and it took over a week to install and used transmissions.and it cost me money for a rental car.!
Richard, thank you for taking the time to share your feedback. Upon further review of your most recent 2024 claim regarding your transmission, it appears there were challenges in obtaining the necessary information from the repair facility, which impacted the processing of your claim. If you have any questions or would like a clearer explanation of your coverage and how the claims process works, please don’t hesitate to reach out to our Customer Service team. They’re available and ready to assist you. We appreciate your patience and the opportunity to address your concerns.
The bill was $3,100 and csr shield picked up $2,600. I was very pleased.
Terrance, thank you for sharing your experience! We're glad to hear that we were able to cover a significant portion of your repair costs and that you were pleased with the support. We understand your concerns about the uncovered items—coverage can vary by plan, but we’re happy to review your contract and clarify any details. Please don’t hesitate to reach out if you have any questions!
Excellent customer support service when you need them the most they are right there to assist you all the way. I most definitely recommend Car Shield to my friends and family.
Nomeca, thank you so much for the kind words and recommendation! We're thrilled to hear our team was there for you when you needed us most. Your trust means everything to us, and we’re always here to help whenever you need support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Easter, thank you so much for sharing your positive experience! We’re delighted our team’s clear communication and past support with assistance services have made a helpful impression. Feel free to reach out anytime – we’re always here for whatever you need.