From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Everyone who I spoke with regarding my card break to renting a car very knowledgeable and helpful
Wish my payments when a little lower after two years and not having to use it. But that's why I have it just in case I have anything go wrong
Neil, our coverage plans and prices vary depending on the age and mileage of your vehicle. We understand that the cost of parts and labor for vehicle repairs has been steadily increasing across the nation. This can place a significant financial burden on vehicle owners when unexpected breakdowns occur. Our range of policies aims to mitigate this risk by shielding your budget from the potentially high costs associated with these unforeseen events. Please don’t hesitate to contact our Customer Service with any questions or concerns, as we are here to help in any way we can.
Claim was an alternator. They don't pay the full cost of parts and or what it takes to get to the alternator to remove it.
Edward, we understand your frustration regarding the outcome of your recent claim. Upon review, it appears there were differences between the labor rates and part prices charged by the repair facility and those outlined in a nationally recognized labor guide used by the Administrator. When customers choose to proceed with parts or pricing outside of what can be sourced through our network, they may be responsible for covering the difference in cost.
We recognize this situation can be disappointing, and we’re here to help. Please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We’d be happy to review the details of your claim and provide a full explanation of the cost breakdown. Our goal is to support you and ensure you get the most from your coverage.
Easy easy easy easy easy easy easy easy easy easy easy easy easy
Albert, we appreciate the time you took to leave us a review! Please don't hesitate to contact us if you need anything.
Physical printed copy of the contract should be mailed after 10 days of the application.
Loretta, we apologize for any inconvenience this may have caused. We can confirm that the reprint was completed on May 15,2025. Please note that contracts generally take 7-10 business days to arrive, depending on the U.S. Postal Service. For a quicker option, we also offer to email the contracts. If you have any questions or concerns, please feel free to contact our Customer Service Department for further assistance.
Excellent service from everyone involved. Very professional people and experienced.
Thank you so much for the kind words, Timothy! We're thrilled to hear you had a great experience and truly appreciate your positive feedback. Looking forward to continuing to support you in the future.
My service was eventually covered, however the timeframe it took to send out an adjuster was not acceptable. I waited almost 2 weeks for an adjuster and the rental coverage is only for 7 days.
Lisa, thank you for your feedback. While we're glad to hear your service was ultimately covered, we sincerely apologize for the delay with the Adjustor. Waiting nearly two weeks is not the experience we aim to provide, and we understand how frustrating that must have been, especially with the limited rental coverage window. We appreciate you taking the time to let us know—this helps us improve our services and better support our customers moving forward. If there’s anything else we can assist you with, please don’t hesitate to reach out.
My experiences with Car Sheild was so awesome. It was the best experiences I have ever had with my truck protection. I'm glad I came back. They are caring and friendly.
Warkeen, thank you for sharing your wonderful experience. We're thrilled to hear that your truck protection met your expectations and that our team made a positive impression with care and friendliness. We look forward to continuing to support you whenever you need us!
I had to replace my Mastercard due to compromise on the card so my payment did not go through. After being put through to the proper person, the representative got this all taiken care of and was very very kind.
Thank you, Janet, for sharing your experience. We're glad that the representative promptly resolved your payment issue with kindness and care—it means a lot to us to hear you're completely satisfied. Please don’t hesitate to reach out if you need any further assistance in the future.
From my first call to my mechanic being paid promptly it was the best experience I've had. Best decision I ever made was to get CarShield. Highly recommend.
Iris, thank you so much for sharing such kind words and for trusting us throughout your experience. Your recommendation means a lot, and we’re thrilled to know choosing CarShield became one of the best decisions you made. We truly appreciate your support and look forward to serving you anytime.
Very outgoing & patient with my questions. I asked what would be covered.
Thank you so much for your kind words, Gloria! We're glad to hear you felt comfortable asking all your questions—knowing you're fully informed is what matters most to us. We look forward to being here for you whenever you need us next!
The CarShield representative was very professional, gathered all pertinent information quickly and contacted a towing service. The towing company arrived in 30 minutes & transported my car to the requested service shop. Everything was very quick & easy!
Suzannette, thank you for your valuable feedback and for taking the time to leave a review. We're delighted that your experience with us was positive and that you were able to take full advantage of the benefits provided by your coverage. Don't hesitate to give us a call if you need anything else.
Great experience with the agent totally experienced and knowledgeable
Vernon, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Okay? I'm bad with names, and I can't remember. It's been a while but the girl I talked to. She was very, very helpful. Why did I choose car shield?
Michael, no worries at all! We’re just glad to hear that the representative you spoke with was helpful! We’re always here to make things as easy and clear as possible.
As for why you chose CarShield, it might have been for the peace of mind that comes with having protection from unexpected repair costs. Whatever the reason, we’re happy you’re with us and appreciate your trust!
If you ever need anything or have questions, don’t hesitate to reach out.
I kept my policy while being able to move payment one pay cycle to work two unforeseen emergency matters. Regards, Dr. Merz.
Thank you, Dr. Merz. We're glad we could provide the flexibility you needed during a difficult time. We appreciate your continued trust and are always here to support you.
We waited a long time wait to get an answer, about my repair, but you came thru
John, thank you for your patience, and we're glad we were able to come through for you in the end! We appreciate your understanding and are here if you need anything moving forward.
Great no problem to apply too very friendly reply for anything very quick
Louis, thank you so much for sharing this wonderful feedback. We’re truly glad to hear that our team made the experience easy and friendly—it's exactly what we strive for every day. We look forward to continuing to support you!
You need to cover hoses, which are frequent breakdown items, and you need to cover the shop's hourly charges better.
Steve, thank you for your feedback. We understand your concerns regarding hose coverage and labor rates.
Please note that coverage is determined based on the specific terms outlined in your contract. Certain components, such as hoses, are considered wear-and-tear items and are therefore excluded from most plans. Regarding labor rates, approved repair costs are based on a nationally recognized labor time guide to ensure consistency and fairness across all repair facilities.
We are always looking for ways to improve our contracts and services, and your input is valuable to that process. If you’d like to review your current coverage, our Customer Service team would be happy to assist you at 1-800-587-4162.
I requested to cancel my policy and receive a pro rata refund per the contract. Unfortunately, the process of cancelling the policy and receiving the refund has been extremely frustrating. I sent written confirmation via email and attached a signed letter requesting the same. I followed the process as advised by a Carshield agent on May 1,2025. I followed up with the phone call and email correspondence with another phone to confirm the cancellation and the amount of the refund. The agent on this phone call advised me the policy was cancelled, but the amount of the pro rata refund did not make sense to me. Although I submitted the correct mileage on my former vehicle, the individual processing the request entered mileage 10X the actual mileage stated in my letter. I advised the agent on the call of the mistake, reviewed the letter I submitted while on the call, and was advised I would now need to submit the Odometer Statement from the dealership - I traded my former car on a new vehicle - to prove I was giving correct information.
This accusation of lying on my letter infuriates me. I followed your instruction, submitted the letter in writing, and now you are requesting additional information due to your error. Terrible Customer Service to say the least.
I was finally advised I would receive the refund based on the corrected mileage for my vehicle, but we are now a week post-call, and I have yet to receive the pro rata refund check. I will call again tomorrow and see what I learn this time.
David, we sincerely apologize for the inconvenience and frustration you've experienced during the cancellation process. We understand how important it is for these matters to be handled smoothly and accurately. We want to assure you that the correction has been made, and your pro-rated refund has been processed based on the updated mileage. Please note that once processed, it can take up to 20 business days for the check to arrive by mail.
We appreciate your patience and understanding, and if you have any further questions or need additional assistance, our Customer Service team is here to help.
I wanted a list of Auto Repair shops accepted by Car Shield. It was Emailed to me that same afternoon.
Austin, thank you for sharing your experience! We're happy to hear you received the information you needed quickly. Providing timely support is important to us—don’t hesitate to reach out if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cynthia, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.