From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My experience with the representative was very professional and knowledgeable. The information she shared helped me from being scammed.
Expedient in service provided.
Assisted after 1st repair shop was not able to fix the issue.
Arrange the 2nd tow.
Ronald, thank you for sharing your experience! We're glad we could assist quickly and that things worked out well with AAMCO. If you need anything else, we're here to help!
Truck was in two different dealerships, over four weeks, trying to diagnose the problem. I had to pay for 3.5 hours of diagnostics because the policy would not pay for it without replacing a part. When they finally replaced a part, the policy only covered 1 hour for diagnosing it… so, I was left on the hook for the rest. In all, with the hours, deductible and overage on the part (so I did not have to wait longer for the truck), I was in $778 on a $1483 worth of repairs.
Dale, thank you for sharing the details of your experience. We understand that dealing with extended diagnostics and repair costs can be frustrating.
Our policies are designed to cover diagnostic time directly related to an approved repair, based on a nationally recognized labor guide. In some cases, if no covered part is identified initially or if the diagnostics extend beyond the standard allowance, additional time may not be covered. The final cost can also be affected by the deductible and any part or labor cost differences.
We are always working to improve our coverage and processes to better support our customers in situations like yours. If you have any questions about your policy or how your claim was handled, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We truly appreciate your feedback.
I only had one experience so far. What the dealer wanted for the repair vs. what Car Shield was going to pay for were far apart. I am disappointed currently.
James, thank you for sharing your experience—we understand your disappointment, and it's unfortunate to hear the repair process didn’t meet your expectations.
When determining coverage amounts, we use a nationally recognized labor guide to ensure consistency and fairness across all repairs. However, it’s ultimately up to each individual repair facility whether they choose to follow those standardized rates, which can sometimes lead to differences in cost.
We are always working to improve our coverage options and processes to better serve our customers. If you’d like to discuss your claim in more detail or have questions about your plan, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We appreciate your feedback and the opportunity to assist you.
I am pleased with my deal and I hope it will be of great value to me.
James, thank you for the review, and welcome to CarShield! We're glad you chose us and look forward to providing you with dependable coverage. Your satisfaction is important to us, so if you have any questions or need help understanding your policy, please don’t hesitate to reach out—we’re here to help!
I just called with a question and I was given an answer that was satisfactory.
Nancy, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
NOT Good we had a dispute over what constitutes, part of the cooling system and every mechanic i talked to said the cooling fan assembly helped with the cooling.no where in the contract does it say the engine cooling fan assembly is not covered.
Leroy, we understand that the cooling fan assembly is an important component of the radiator system. However, unfortunately, it is not listed as a covered item under your current contract.
It’s important to note that your service contract is designed to outline what is covered, rather than listing every item that is not. That said, we understand how this can be confusing, and we’re here to help clarify any questions you may have.
You do have a strong level of protection, and we’d be happy to review the details of your coverage with you. Please feel free to contact our Customer Service team at 1-800-587-4162—we’re here to support you.
Greatly satisfied up to this point of my claim. Waiting on decisions after repair shop submits quote. Claim is still in process.
Laura, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Courteous, reliable and trustworthy easy accessible for service and resolve payment quickly. Their word is the same as their ads
Dorothy, thank you for your kind words and trust in our services—knowing we are reliable and hold to our promises means so much to us. We are always here to make sure your future experiences remain smooth and worry-free. Please don’t hesitate to reach out whenever you need assistance.
They have always been so helpful and professional. When I had credit card difficulties, the lady was so kind and patient. She helped me through the problems and set me up for the future. I truly appreciate your customer service.
Anna, thank you for sharing your positive experience. We’re truly grateful for your kindness in recognizing the team’s patience and support, especially during challenging moments. Your appreciation means a lot to all of us committed to providing attentive service.
It was only a change of address and I was able to do it on line with ease
Thank you so much, Alan! We're glad to hear that the website made updating your address quick and easy. If you ever need anything else, we're just a click or call away!
The lady I spoke with was so pleasant and nice. She checked for me and assured me the car part was covered.
Frances, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
My experience with car shield was amazing in the initial sign up process. What outstanding prices and coverage. Thank you for the service I will receive if ever in need of it covering my used 2018 Jaquar.
It was a great experience everything was explained to in detail.
Hi Willie, thank you for sharing your kind words. We're glad we could make everything clear and ensure you had a great experience. Your feedback means a lot to us, and we look forward to serving you again!
The service was great and the rep was very nice and friendly. She answered all my questions and was very helpful.
Thank you so much, Verdell, for sharing your positive experience! We're glad our team members were able to answer all your questions and make you feel comfortable. We truly appreciate your kind words and look forward to assisting you again in the future.
They took care of my problem but I had to pay for it as that was something you didn't cover just my luck. I pay 106.99 once a month every month and you wouldn't pay for it. The lady that talked to the dealership was ever so nice and she set everything up I appreciate her.
Donna, thank you for taking the time to leave a review. Upon further review of your recent inquiry, it appears the issues you contacted us about fall under routine maintenance, which is not included in your coverage plan.
You do have a strong level of protection, and many important components are listed under your policy. If you have any questions or would like to go over your coverage in more detail, please don’t hesitate to contact our Customer Service team. We’re here to help and ensure you understand all the benefits your plan offers.
Very helpful and professional with information on coverage
Hi Harold, thank you for taking the time to share your experience. We're glad the information was clear and helpful for you—if you ever have more questions or need guidance, we're always here to support. Your confidence means a lot, and we look forward to assisting you again!
Not so good, with counter service. So I don't think I will deal with u all anymore, let me see how things go.
Gregory, after reviewing your account, it appears there were delays in extending the rental due to the repair facility not providing the necessary information required to proceed with the claim. We’re pleased to see that the claim has since been authorized for repair. If you have any further questions or concerns, please don’t hesitate to reach out—our team is here to assist you in any way we can.
Was very informative of everything, Answered all my questions, in great detail, everything i was to expect as I went along.
Very kind person and knew his job.
Thank you so much for your kind words, Sharon! We're thrilled to hear that you felt well informed and cared for throughout the process. It's rewarding to know our team made a positive impact—have a wonderful day!
Pleasant and professional experience. Car rental service was great
Thank you, Brooklyn, for sharing your positive experience. It means a lot to know the pleasant and professional service, along with the car rental, met your expectations. We're here anytime you need us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.