From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Unfortunately a sensor went bad and it was not covered by my diamond policy!
You have always been there for me thank you so much can't say enough about you. Will not do without you
Thank you so much, Jennifer! We’re truly honored to be there for you and deeply appreciate your trust—that means the world to us. If there’s ever anything more we can do, don’t hesitate to reach out.
I called car shield account my car wouldn't start. Car shield sent a tow truck and the car was towed to a mechanic of our choice. I would recommend my family and friends to car shield anytime.
Diane, thank you so much for sharing your excellent experience with us. We're delighted we could assist promptly and that you're confident enough to recommend us to your family and friends. It means a lot to have your support!
Fast phone connection, immediate knowledgeable problem solving, updating contact payment Visa!
Susan, thank you for the great feedback! We're glad to hear your call was handled quickly and that our team was able to assist you efficiently. If you ever need anything else, we're just a phone call away!
I haven't had any since I signed up. All I know is they take my money every month.
Myla, thank you for your feedback. We understand it can be frustrating not knowing how your coverage works until it's needed. If you’d like, our Customer Service team would be happy to review your contract with you and go over what’s included in your protection. Feel free to give us a call at 1-800-587-4162 — we’re here to help!
On my rental. I was reimbursed for 1 day when the final number of hours equated to another I should have been reimbursed.
Richard, we appreciate the time you took to leave a review. We recommend calling our Customer Service team at 1-800-587-4162 so we can review your contract and rental information with you in detail. We’re here to help and make sure everything is handled properly.
My Car Shield experience has been a very good one. They have always responded to my car issues quickly and professionally.
I haved saved money on every covered car repair and enjoyed the representatives courtesy and efficiency.
Thank you for the great feedback! We're thrilled to hear that your experience with CarShield has been positive and that we've been able to save you money while providing fast, professional service. It's always our goal to make the process smooth and stress-free. We're here whenever you need us!
After a private garage couldn't fix my AC, Car shield was very helpful hooking me up with a dealership to fix my AC. The dealership is having issues fixing it, as well and will be calling Hyundai technical support on Tuesday. Meanwhile, I don't have a car 😐.
Thank you for the update — we’re glad we could help get you connected with a dealership. We understand how inconvenient it is to be without your vehicle while repairs are ongoing. If you haven’t already, we recommend reaching out to our Customer Service team at 1-800-587-4162 to discuss rental options and see if there’s anything else we can do to support you during this time.
Power strut on Lincoln SUV liftgate needed to be replaced. Declined as "repetitive motion" wear/tear. Power liftgate system unusable because of power strut failure. Entire system rendered inoperative, due to essential part failure. Declined--really?
Kenneth, after further review, the Administrator has noted in the claims file that the rear liftgate motorized strut is not listed as a covered component under your contract, which is why the claim was denied. You’re enrolled in a strong level of protection, and we’d be happy to review your coverage in detail and go over the specific parts included. If you have any questions or concerns, please don’t hesitate to contact our Customer Service team at 1-800-587-4162.
CarShield did a wonderful job helping me understand. Also they explain where you will understand them and there services.
Thank you so much, Cheryl! We're truly glad to hear that clear explanations made a difference and that you felt supported every step of the way. It means a lot to know you had such a positive experience with the team.
Carshield is for real. They responded immediately and were very helpful thru the whole process. Got my truck repaired without any issues. Thanks Carshield.
Thank you so much for your kind words, Lawrence! It means a lot to know we were able to make the repair process smooth and stress-free for you. We truly appreciate your trust and are always here to support you whenever you need us.
I received a spam calk in reference to my car shield policy. As soon as I sais I will calk directly the call was terminated. Calked to make sure I was okay. Representative was a pleasure to deal with..
Sherry, thank you for bringing this to our attention. We're glad you took the right step by calling us directly to verify — that’s always the safest approach. We're also happy to hear our representative was helpful and a pleasure to speak with. If you ever receive suspicious calls again, don’t hesitate to let us know. We're here to support you!
I have a 2003 Cadillac CTS. It has long outlived the factory warranty. Thanks to CarShield, some drive train issues were covered which otherwise would have cost me close to two thousand dollars. CarShield saved my bacon!
Lee, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
I have nothing to say so far just signed up about a month ago., but when I do need it that ethat
Richard, thank you for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Reps are pleasant knowledgeable helpful and make good suggestions
Thank you, Cornell, for your kind words about our team's expertise and helpfulness. We are committed to providing clear information and options that work best for you. We look forward to assisting you again whenever needed!
I thought that the ppl who called me were from "CarShield" offering me a discount from $109.99 to $98.00 monthly. When I was billed, it came in another name. I was confused, I called CarShield and they explained to me that CarShield does NOT work with Other Companies. CarShield and only CarShield works directly with their customers. Turns out I was being scammed. Because my Bank works well with us, we were able to retrieve the $$ that was already taken and stop them from taking any more money. Gracias A Dios
Mary, thank you for bringing this to our attention. We're glad to hear that our Customer Service representative was able to clarify your concerns. We understand how confusing misleading calls can be, and we appreciate you reaching out directly for accurate information. If you have any further questions, please don’t hesitate to contact us—we’re always here to help.
My claim was denied, so please cancel my account and refund anything I am owed.
Robert, thank you for reaching out. It is unfortunate to hear about your claim experience. For further assistance with your account, please contact our Customer Service team at 1-800-587-4162. They’ll be happy to help you with the next steps and address any remaining questions.
I a disabled. My van had a flat tire. Car Shield sent a technician who put on a spare until I was able to GO BUY NEW TIRES.
Stan, thank you for sharing your experience. We're glad we could help get you back on the road by sending a technician to assist with the flat tire. If you ever need support in the future, we're here for you.
Call them an told them what was wrong with my car, they ask where I was taking it and I said Brooksville Ford where I bought it in 2018.
They said ok. Pick my car back up but I paid more then the $250 as they only covered 1 thing and not the other 2 that I reported to Ford. Will call and find out why!
Ralph, thank you for taking the time to share your feedback. After reviewing your claim, it appears that some of the items needed for your repair are not included in the list of covered components under your contract.
You’re enrolled in a strong level of protection, and we’d be happy to review the coverage details and answer any questions you may have. Please feel free to contact our Customer Service team at 1-800-587-4162 for further assistance.
Although I had carshield approval for the car repair, I paid over double the deductible for the car repairs
Beverly, thank you for sharing your experience. We understand your concerns about your recent claim.
While we are pleased to hear that the repair was approved, please be aware that the total out-of-pocket amount may change if the diagnostic costs do not align with the guidelines outlined in your contract. We encourage you to contact our customer service team, they will be happy to review the details and assist you further.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Judie, thank you for reaching out. We understand there may have been some confusion regarding your coverage. After reviewing the claim, the notes indicate that the repair facility is recommending reprogramming the radar sensor, which is not listed as a covered service under your contract. If you have any additional questions or would like to go over your coverage in more detail, please don’t hesitate to contact our Customer Service team. We’re here to help.