From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I called last week and I had a nice young gentleman explained to me my policy that I still had one for the life of my car. He was very polite, very courteous and very helpful.
When to Pep boys was told to come back a week later still my car was not taken care of not HAPPY 😒😒😒😒🤔🤔🤔🤔
Lynnelle, thank you for sharing your experience. We understand how frustrating delays can be. While we work with a variety of repair facilities, their scheduling and processes are outside of our control. We recommend contacting our customer service team so we can help review your options and assist you further.
Wonderful experience carshall is the best in business. Yall $#*! take care of business. I will tell all my friends about yall $#*!
Thank you for the kind words! We're glad to hear you had a positive experience and truly appreciate your support. If you have any questions or need assistance in the future, we're always here to help.
My SUV was in for repair and I needed a car rental. The repair exceeded the rental car time limit and Car Shield paid the difference. On another occasion Car Shield reimbursed me the difference that I had to pay for a comparable SUV.
Barbara, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Your agent was WONDERFUL! She was professional, intelligent and spoke to me like a person not a robot at a call center. It was a great experience..
Thank you so much for your kind words, Rosemary! We're thrilled to hear that our agent made the experience enjoyable and personalized—it’s exactly how we strive to support everyone who reaches out. We truly appreciate you taking the time to share your feedback!
Everything so far is good. As the title of this say's, I am just getting started. I hope things continue the way they are.
James, thank you for the feedback! We’re glad to hear everything is off to a good start. We’re here to support you every step of the way and hope your experience continues to be just as smooth. If you ever have questions, don’t hesitate to reach out!
They know their product, act in a professional matter and give you enough information so that customers can make the right choice. I am staying with them.
Thank you so much, Evelin, for sharing your experience and trusting us to guide you confidently. We're committed to keeping the lines of communication open and making sure you're informed every step of the way. Looking forward to supporting you for years to come!
Not satisfied Cost me for time and effort for two weeks. Very frustrating
Francis, upon further review with the administrator, it has been advised that a leak has not been verified based on the images that were submitted. We understand this may be frustrating, and we recommend contacting our customer service team at 1-800-587-4162 for more information regarding the claim. They can assist you in reviewing the details and discussing possible next steps.
I will not change insure these companies is very helpful and they take care of your needs so good and they are very prompt I highly recommend recommend them any time
Thank you so much, Francisca, for your kind words and for trusting us with your needs. We're delighted to hear you appreciated our prompt and attentive service and look forward to assisting you anytime you need us. Your recommendation truly means a lot.
My co- pay for the service required was supposed to be $100, I ended up paying over $200. No explanation. It also took a day to get approval. Problem was 2019 F250 37K miles. No charging capability to RV. After trouble shooting technicians discovered a bad trailers brake controller. Total coast was just over $540, +\-. Carshield would only pay $332. +\- My co-pay $200 +\- what happened to my $100 co-pay. Not happy not recommending. Just saying.
Ronie, upon further review of your claim, our records indicate that your out-of-pocket cost after the deductible was $49.49. This difference is due to variations between the labor rates used by the repair facility and the rates recommended by a nationally recognized labor guide. We suggest contacting our customer service team at 1-800-587-4162 to discuss the pricing on your claim in more detail. We’re here to help clarify any questions you may have.
Checking coverage for remote starter.
Questioning if able to fix or replace
John, thank you for your question. To get a clear understanding of your coverage and what repairs or replacements may be included, please contact our customer service team at 1-800-587-4162. They’ll be happy to review your plan details and assist you.
I received a letter which seemed to indicate that my vehicle was not covered under Car Shield, although I had all the necessary cards and information.]
When I called Customer Service, they told me that it was a promo letter and that it was meant to see if I had another vehicle I wanted to cover. Did not say that anywhere on the letter. Very confusing to say the least.
Thomas, thank you for sharing your experience. We understand how that letter could cause worry and confusion. We appreciate you reaching out to clarify the situation, and we will continue to work on making our communication clearer in the future. If you have any other questions or concerns, please feel free to reach out!
My car dealership called me to get additional insurance. I told them I have Car shield! He responded like "you know they were sued right?"
Paul, thanks for sharing that experience. We understand you may hear different opinions, but we stand by the coverage and support we provide to our customers every day. If you ever have questions about your plan or what’s covered, our customer service team is always here to help.
Set up was easy. No claims. Customer service was great. Very pleased
Thank you, Robert, for taking the time to share your experience. We’re delighted to hear that the setup was smooth and that our service met your expectations—it means a lot to us. We look forward to continuing to serve you well in the future!
Called to inform car shield about my issues concerning my Dodge Ram, I was given a quick and dependable response as to what I needed to do as far as repairs. I am now waiting for my appointment of June 9th. This was the earliest time slot that I could get anywhere for repairs.
William, thank you for sharing your experience! We're glad you received a quick and dependable response regarding your Dodge Ram. While we don’t have control over the scheduling or processes of the repair facilities, we’re here to support you every step of the way. If you need anything before your appointment on June 9th, don’t hesitate to reach out.
My transmission went out and it was a big expense. Carshield step up and took care of it. I did have issues with the shop i took it to but I'll know better next time. Once again thank you Carshield.
Lorna, thank you for sharing your experience! We're glad we could help with your transmission repair and ease the burden of such a major expense. While we can’t control every aspect of the repair process, we’re here to support you every step of the way. We appreciate your trust in CarShield!
Your customer service rep was excellent make sure she's giving more money and more of anything and everything cuz she's well worth it a good employee
Anthony, thank you for the kind words! We’re glad to hear you had such a positive experience. Outstanding service is what we strive for, and it's great to know it made a difference for you.
I chatted first with your AI. Was very unsatisfied with result. Have sometime past and I calmed down. I decided to call and talk to a human. Whole different experience. Your human listened, understood and had a human capacity of compassion. She saved the sale was I was ready to cancel. I think AI is excellent for research not bias. But dealing with your customers AI will do you a disservice.
Connie, thank you for your feedback. We’re glad our team member was able to provide the support you needed. Our customer service team is always here to help, please don't hesitate to reach out if you need anything!
Angela was wonderful she took her time she asked and said I could keep my car shield and it would be honored in California
Lori, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Initially i was under the impression that I was only going to pay a deductible of only $200 but after fully understanding the labor and parts cost which varies from Car Shield and the Dealership standards I was satisfied with paying $841 verses the total amount of $2700 for parts and labor. I'm good with that overall.
Charles, we're glad to hear that, despite the initial misunderstanding about the deductible, you found value in the coverage and were ultimately satisfied with the savings on your repair. It's great that you were able to avoid paying the full $2,700 out of pocket.
We understand that budgeting decisions can be tough, and it's never easy facing unexpected repair costs. We're here to help provide peace of mind moving forward, and we appreciate you coming back to CarShield. If you ever have questions about your coverage or need support, don't hesitate to reach out.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Marlene! We're thrilled to hear our team provided clear and courteous service—that really means a lot to us. We're here whenever you need assistance and look forward to continuing to support you.