From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Needed to update my payment card. She was understanding that my card had been compromised.
I've only had to use car shield once and they covered pretty much everything expected. No complaints. All good. Thank you again.
Promised to cover expenses and failed to keep it. I was lied to.
Charles, we apologize for any frustration or confusion this situation may have caused. Upon further review, it was determined that we could not cover the repair because the issue was pre-existing prior to the start of your coverage. We strive to be transparent about coverage limitations in our policies. If you have any questions or would like to discuss this further, please feel free to contact our customer service team at 1-800-587-4162. We appreciate your feedback.
Great professional customer service 👏 Keep up the great work, your customers appreciate it...
Jonathan, thank you so much for your encouraging words! We truly appreciate your support and will keep striving to provide the best service possible for our customers. Your feedback means a lot to us!
Getting my brakes done and found an oil leak. The company called Car Shield and in record time they called me saying my 4,000 plus repair is covered and my car would be ready in a few days. Saved my life
Wow, that’s fantastic to hear! We’re so glad we could step in quickly and help cover your repairs when you needed it most. Thanks for sharing your experience!
Loved how friendly and thorough the agent was over the phone
Michelle, thank you for your kind words! We're delighted to hear that our agent was friendly and thorough during your call. Providing excellent customer service is very important to us, and we appreciate your feedback!
Last month I had a engine light come on and I used CarShield to have the Service completed and I had some out of pocket expenses but not like it would have been if I had not used CarShield. This month I had another engine waring light and once again I called Carshield to have the service completed and made awesome savings with minimal out of pocket expenses.
John, thank you for sharing your experience! We're glad to hear you were able to save significantly on both occasions. While some out-of-pocket expenses can occur depending on the repair and coverage, it's great to know the overall support made a real difference. We're here to help keep those savings coming and your vehicle protected!
I canceled Car Shield do the rise in cost. Why is it so hard to get a cancelation, and refund when it only takes a card to join. Hope your assistance is better.
Ernest, we apologize for any confusion regarding your account and the cancellation process. Upon further review, we confirm that a refund has been issued. Please don’t hesitate to contact our customer service team at 1-800-587-4162 if you have any additional questions or need further assistance.
I was very satisfied with my initial call to report a new claim. Your agent was helpful in describing the steps needed to get things rolling. So far so good!
Derek, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Very prompt and courteous customer service. Customer service rep was very thorough and patient with my questions regarding what repairs would be covered and detailed reason(s) why some were not.
Renee, thank you for taking the time to leave us a review! If you have any more questions or concerns about your policy, our dedicated team is available to help you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
They did everything they said they would do. I DID NOT HAVE TO USE THEM FOR A CLAIM. I got a new car and cancelled my contract and they are issuing me a refund. To me that means everything and no hassle on them doing that. They honored there word about this in their contract and it shows me they do care about there customers.
Kevin, we’re sorry to see you go and truly appreciate you taking the time to share your feedback. If you ever decide to return, we’d be happy to welcome you back—just give us a call at 1-800-587-4162. We’re always here to help.
Repair went well and I believe it will be good for years to come.
Thank you so much, Barbara, for your kind words. We're truly glad to hear the repair was smooth and hope you get years of peace of mind ahead. It’s a pleasure to serve you and build your trust in what we do.
I called because I needed to update my payment method. The customer service representative confirmed my account information, listened to my request, the proceeded to complete it. The experience was pleasant and efficient.
Wanda, thank you for taking the time to share your experience. We're grateful for your kind words and delighted to know our team made updating your payment method easy and enjoyable. We truly appreciate your trust and look forward to serving you again.
This was not related to car repair. It was a delayed payment I owed.
Emerson, thank you for sharing your experience and letting us know the concern was resolved promptly. We're glad we could assist you efficiently and appreciate your thoughtful feedback. We’re here whenever you need support.
Problem with bank... not CarShield. I called and CarShield representative quickly assisted. Me with changing my payment source.
Kathy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The rep. That I talked to was very knowledgeable and helpful in making my decision to purchase my plan.
Jerry, we’re thrilled to hear that your representative was helpful and informative during your decision-making process! Providing clear and supportive guidance is exactly what we aim for. Welcome to the CarShield family — we're here whenever you need us.
Your representative answered my questions and concerns very efficiently
Karen, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
Other than having to approve for non-covered repairs, everything was handled by the dealership and CarShield. It was a very smooth and efficient process. Very appreciative of the service.
James, thank you for the great feedback! We're glad to hear the process went smoothly and that everything was handled efficiently between the dealership and CarShield. We appreciate you being part of the CarShield family and are here whenever you need us.
She understood my problem and knew how to fix it still keeping me at ease.
James, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Excellent warranty service. So glad that I got it when I did. It has saved me thousands of dollars. I would recommend them to anybody that can get signed up with them. Thank you carshield. MR
Melanie, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. Feedback like yours reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Susan, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!