From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had an issue with my 2016 Dodge Journey motor. I reached out to CarShield to brief them on the issue. I also needed towing to get my car into the shop of which this was also done through CarShield for boarded cost based on location to the shop! While my car was also in the shop, I still had the convenience of a rental for 14 days through CarShield while repairs were being done. All of this so far would be an exorbitant price. This only cost me my deductible and I was able to get back my car within an ample timing without me breaking the bank. This service I highly recommend to anyone.
Between the mechanic and Car Shield I did nothing but take my car in. Car Shield was the best at getting our rental and our car repairs done quickly and it only cost me 100 bucks. I've been a Car Shield member for about four years. This was my first claim on it and I'll tell you what I am a member for life.
Ryan, thank you so much for sharing your experience! We're thrilled to hear that your first claim went smoothly and that our team was able to assist quickly with both the repair and rental process. It’s great to know that after four years of membership, we could deliver the level of service you expected and deserved.
We truly appreciate your loyalty and are honored to have you as a member for life. If you ever need anything, our customer service and claims teams are always here to help—just give us a call at 1-800-587-4162.
Good. Job done, the end. Have no more to say. Oh for christ sakes.
Laura, thank you for taking the time to leave a review! Please don’t hesitate to call us if you need anything.
Car Shield doesn't cover any mechanical breakdown but does cover the big concerns
Steven, thank you for your feedback! We're glad to hear your experience with our sales representative was positive and that your questions were answered without pressure—that’s exactly the kind of service we aim to provide.
Regarding coverage, CarShield does offer mechanical breakdown protection according to the terms outlined in your specific contract. While not every issue may be covered, the plans are designed to address major concerns and high-cost repairs that can arise unexpectedly.
If you’d like to review your coverage in more detail or have any questions, feel free to contact our customer service team at 1-800-587-4162. We're here to help!
The claim advisor was able to contact the repair center but the repair center wouldn't take American Car Shield warranty coverage.
Michael, we appreciate the time you took to leave a review. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Great service, very accommodating, knowledgeable, friendly and patient. Very willing to answer all my questions
Henry, thank you for your kind words and for highlighting our team’s commitment to patience and knowledge. We truly appreciate your trust and will continue striving to provide service that meets your needs with the care you deserve. Looking forward to assisting you again!
Fast and easy response. Towing by Quality Towing was quick and the car was delivered to the repair facility within minutes. Thanks!
Thank you, Stephanie, for sharing your experience! We’re thrilled to hear our swift service and Quality Towing made everything smooth and stress-free—your feedback truly motivates us to keep providing fast, reliable assistance. If there’s ever anything else we can do to help, please don’t hesitate to reach out!
I had a unexpected breakdown trying to get home with a injured leg. Car Shield made everything stress free. My car was repaired the same day and Car shield paid for over half the repairs. Now the only pain I'm dealing with is my leg. Thank you Car shield
Michael, we’re glad to hear we could help make a stressful situation a little easier for you, especially while you were dealing with an injury. It’s great to know your vehicle was repaired the same day and that we could assist with the costs. Wishing you a speedy recovery—and thank you for being a CarShield customer!
The representative was calling for me to give a better payment method, since the other had not worked. She was very helpful and understanding. I had attempted to solve the problem on-line; however, was not able to do so. She was very understanding of this 87-year-old's dilemma.
Thank you so much, Joseph, for sharing your experience. We're really glad our representative could support you patiently and make the process easier—your comfort and understanding matter a lot to us!
You advertising to call car shield before you broke down. I did just that when I went to Honda to change my timing belt. Nothing was covered because I didn't have a breakdown. Thank God I didn't have a breakdown with the timing belt because the car would of stopped on the spot. I would of had to get a new engine or car. CANCEL MY MEMBERSHIP ASAP.
Rebecca, we apologize for any confusion and frustration this experience has caused. Our plans are designed to cover unexpected breakdowns of covered components, rather than preventative maintenance or parts replaced before a failure occurs. While we understand your concern with the timing belt, coverage can only be applied once a breakdown has occurred, as outlined in the contract.
It also appears there was a misunderstanding regarding parts and coverage, and we regret any miscommunication you experienced. Your feedback is important to us, and we’re sorry we didn’t meet your expectations. For further questions or concerns regarding your account and coverage, please contact customer service at 1-800-587-4162.
For some reason I keep getting calls to verify payment method? Than ooops all OK
Joe, it appears there was an issue collecting the down payment, but we can confirm the issue has been resolved. We appreciate your patience, and if you receive any further calls or have questions, feel free to reach out to our customer service team at 1-800-587-4162.
Great customer service in claim assistance, courteous and helpful reps explained everything CarShield pay and my deductible and mechanics charges. Everything was great. My car runs better and faster.
Sandra, thank you for the great feedback! We're happy to hear your claim experience went smoothly and that our team was courteous and helpful throughout the process. It’s great to know your car is running better—drive safe and thanks for choosing us!
My credit card number was stolen for the 4th time. Your people were efficient in dealing with the new charge card number.
Thank you for your feedback! We're glad our team was able to assist you quickly and efficiently in updating your payment information. Your security and peace of mind are important to us!
My Alternator went out although it had many more miles than it's expected life, but because I had a gasket that leaked oil that wasn't a covered part, carshield did not cover the alternator either. I will be cancelling my monthly $204 to
Carshield. Rip off!
Barbara, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
When I called, the representative was very polite and helpful. Great customer service.
James, we appreciate your review! We're glad you had a positive experience with our agent. Feel free to reach out if we can be of further assistance!
Good fast service answered all my questions and had no problème getting my car repaired
Samuel, thank you for the great feedback! We’re glad to hear you received fast service, had your questions answered, and had no issues getting your car repaired. Please don’t hesitate to call us if you need anything else!
Took my vehicle in for service and it was noted that I had a valve cover gasket leaking oil. I informed my mechanic that I had a Car Shield warranty. He called and spoke with a Car Shield representative, sent over some documentation. It was approved over the phone and the repair subsequently took place all while I waited. Couldn't be happier. Saved $500.00
Daniel, thank you for sharing your experience! We're thrilled to hear the process was smooth, quick, and saved you $500. It's great to know everything was handled while you waited—that’s the kind of service we aim to provide!
It was pleasant, and knowledgeable about what car shield is and represents
Elizabeth, thank you! We're glad your experience was pleasant and informative. We appreciate your understanding of what we stand for and are here to help whenever you need us.
The name holds to what it's said, pay you bill each month, an they got you.
Richard, thanks for sharing! We're glad you got the support you needed with towing and the shop. If you ever need anything at all, please don't hesitate to reach out. We're always here to help in any way we can.
I have paid Car Shield approximately $3 grand. I have not had to use it. I recently terminated my contract with Car Shield because it is dishonest & a fraud. No where in my vicinity am I able to find a mechanic/ auto business that takes Car Shield; not even a dealership. No one wants to take Car Shield in my area which tells me a lot. Now I'm out $ 3 grand. I'm going to start putting what I was paying Car Shield into my savings account for any repairs to my truck. People need to research what the reality is when it comes to Car Shield. What is not explained in their commercials is the fact that Car Shield sends their parts to whoever you take your vehicle to. This causes delay in time to repair & results in 'slow payments' to whoever is repairing if you get paid at all. Ice Tea & Vivica Fox are making their money for promoting Car Shield but are the mechanics getting paid on time? The commercials are misleading & don't find out the hard way.
Saundra, we apologize for any frustration and disappointment you’ve experienced. We understand your concerns and respect your decision to cancel. Upon review, we want to clarify that we work with a wide network of ASE-certified repair facilities and dealerships; however, participation can vary by location. In some cases, repair delays can occur due to part availability, shipping times, or the repair facility’s schedule, not just our process.
We also aim to process payments as efficiently as possible once repairs are approved under the terms of the contract. We regret if this wasn’t your experience and appreciate your feedback, as it helps us improve. If you’d like to discuss your account or experience further, please contact our customer service team at 1-800-587-4162.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dev, thank you for sharing your detailed experience and for recommending our service. We're truly glad we could ease the repair process for you and keep things affordable while getting you back on the road smoothly. Your satisfaction means a lot to us!