From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Card had been compromised and payment couldn't be made, was contacted by agent and made payment explained what happened and we got everything back on track without any interruption.
Representative was pleasant and helpful. Answered all my questions.
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The young lady was very helpful made me feel very good about the service Im being provided
Hope, thank you for sharing that! We're so glad to hear the young lady you spoke with made you feel confident and cared for. Providing excellent service and peace of mind is what we aim for, and we truly appreciate your feedback!
They answer their calls and follow up on a timely manner. I'd sign up again as these guys are consistently ones that perform what say they'll do what you pay for
Phil, thank you so much for the kind words and your recommendation! We’re thrilled to hear that you’ve had a consistent and reliable experience with us. It means a lot to know you’d sign up again—we’re here whenever you need us and always committed to delivering on our promises!
They are very timely with communications and follow-up well. Was a positive experience. All associates were polite and responsive.
I called asking to see if my plan provided auto body coverage. As I suspected though, auto body was not covered in my policy.
Patrick, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
When our truck would not start we thought it was the battery. What we found out is the alternator was not working. We called Car Shield and got immediate help. They made sure we had our truck back as soon as possible. We would recommend them to anyone whose warranty is no longer in force. Great company! Thank you Car Shield!
Becky, thank you for the wonderful feedback! We're so glad we could step in quickly and get you the help you needed. It’s great to know your truck is back up and running and that you felt supported throughout the process. We truly appreciate your recommendation and are proud to have you as part of the CarShield family!
I when to Tire Plus and ask if the did claims for CarShield. I gave them my policy #. Made
An appointment and
Was out the same day. All I paid was my deductible and my Air was blowing strong.
John, that’s great to hear! We're so glad everything went smoothly and that you were back on the road with cool air the same day. Thanks for sharing your experience—and for choosing CarShield!
The agent who assisted me was very helpful and knowledgeable. It took only ten minutes to complete my transaction. It was also nice to speak to a person Not a machine.
Lenette, thank you for sharing your experience! We’re so glad to hear the agent was helpful and made the process quick and easy for you. We know how important it is to speak with a real person, and we’re happy we could provide that personal touch. We're always here when you need us!
Great customer service & really nice personable representative
Raymond, we're thrilled that you had a positive experience with our Customer Service! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
The few problems with the car dealership were handled quickly and to my satisfaction. You have done all you said and today that does not always happen. Thanks again
John, thank you for your thoughtful feedback! We're glad to hear everything was resolved quickly and to your satisfaction. It means a lot to us that you feel we delivered on our promises. We're always here if you need us. Thanks again for being a valued customer!
Great experience. Very friendly & professional. Helped with repairs & rental car. Thanks again and keep up the great work
Steve, thank you so much for the kind words! We're thrilled to hear you had a great experience and that everything—from the repairs to the rental—went smoothly. We'll definitely keep working hard to provide the same level of service every time. Thanks again for choosing CarShield!
I was contacted to update my payment method for the monthly premium. The representative was very nice, but not really a situation that I can express more.
Denise, thank you for taking the time to share your experience. We're glad our representative provided you with friendly service, and we truly appreciate your trust and continued support. If you ever have any questions or needs, we're here to help!
NEEDED SERVICE
ALL BRAKE ASSOCIATED LIGHTS IN DASH ARE ILLUMNATED.
CHECKED AT O'RIELEYS AND FOUND REAR WHEEL SENSOR WAS SENDING AN ERROR MESSAGE.
LOOKED UP CAR SHIELD FRO A PLACE NEARBY. MOST DIDN'T LOOK LIKE I WOULD WANT TO TAKE MY CAR THERE.
FOUND TWIN STATE MOTOR COMPANY.
DECIDED TO GO THERE.
IT WAS A GOOD CHOICE.BILLY STRICKLAND LISTENED TO ME THEN EXPLAINED THE PROCESS.
LEFT MY CAR THERE.HE CALLED ME THE NEXT DAY AND SAID THE PART NEEDED WAS NOT AVAILABLE BY AFTERMARKET. HE SAID HE'D TRY A NEARBY DEALER. THEY GOT THE PART AND INSTALLED THE NEXT DAY.
THEY TOOK CARE OF ALL NECESSARY CONTACTS WITH CAR SHIELD
A GREAT PLACE TO DO BUSINESS WITH GREAT SERVICE
Stan, thank you for sharing your experience! We're so glad you found a repair facility you could trust and that Billy Strickland and the team at Twin State Motor Company took great care of you. It’s wonderful to hear they communicated clearly, handled everything with CarShield, and got you back on the road quickly. Please feel free to contact us if you need anything else.
I called to find out how to renew my account and the lady on the phone was very helpful. She answered all my questions and was very polite and helpful to me.
Suzanne, thank you for taking the time to share your experience. We’re delighted to hear our team was able to assist you promptly and courteously during your renewal process. Your satisfaction means a great deal to us, and we look forward to continuing to serve you with the same care and attention.
The representative very thorough and professional. She took the time to understand what I needed. Based on her expertise my call was resolved the first time.
Nicole, thank you so much for your kind words. We’re truly grateful for the opportunity to assist you and thrilled to hear our team exceeded your expectations with attentive, expert service. Your satisfaction means everything to us!
My service company. Ford dealership... contacted CarShield directly and handled the entire process. Very successful!
Donald, thank you so much for sharing your experience! We’re thrilled to hear our team made the process smooth and successful for you. Please do not hesitate to reach out if you need anything else.
Very pleased with Car Shield with the plan I picked. Saved me thousands of dollars. I needed a new car so for now not needing Car Shield
Thomas, thank you for your feedback! We're so glad to hear that your plan helped you save and that you had a smooth experience with our customer service team. Congratulations on your new car—and if you ever need coverage again in the future, we’ll be here for you!
When I do need it, I hope they will have my back. When I have a problem.
Catherine, thank you for your message! We understand that peace of mind is important, and we’re here to support you when the time comes. While you haven’t needed to use your coverage yet, please know that CarShield is committed to being there for you when you do.
If you ever have questions about your coverage or need assistance, don’t hesitate to reach out to our team at 1-800-587-4162. We're here to help every step of the way.
When something broke I knew I only had to pay $100.00. Warning lights never scared me. I knew I was covered.
Gary, we’re thrilled to hear you felt confident and supported knowing you were covered— that peace of mind means everything to us. Thank you for trusting us to always come through when it counts!
Very efficient and courteous to talk to over the phone. Answered all my concerns
Thank you so much, Christine, for your kind words and positive feedback. We're glad our team was attentive and answered all your concerns to your satisfaction. We look forward to assisting you again and provide continued support whenever you need it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jean, thank you so much for sharing your experience — we truly appreciate your transparency and are glad our team could quickly help sort everything out. It’s great to hear everything is back on track without a hitch! Your trust means a lot to us.