From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Knowledge of car shield and common courtesy to me. She was outstanding.
Speaking to an agent was easy to give information about my change of address.
Thank you, Roberta, for sharing your positive experience. We're glad the address update process was quick and easy for you, and we're always here to assist with anything else you may need in the future.
We are still waiting on the car to be fixed no answer on whether it's approved or not. My car has been in the shop for about a week.
George, thank you for reaching out and sharing your concerns. Upon further review of the claim file, it appears we did not have contact from the repair facility until today, which led to the delay in processing. We understand how frustrating it is to be without your vehicle for this long, and we know how important timely updates are.
If you have any additional questions or need assistance, please don’t hesitate to contact our customer service team at 1-800-587-4162. We’re here to help in any way we can.
Answer all my questions & address the issue to my satisfaction & appreciate the pleasant Representative who assisted me.
Thank you, Mary, for sharing such kind words about your experience. We’re delighted our team could assist you so thoroughly and pleasantly, and we look forward to providing continued exceptional service whenever you need us.
The customer service was outstanding and professional. They were concern and cared for my needs.
Joe, thank you for sharing your experience. We're truly happy to hear that our team made you feel cared for and that our service met your expectations with professionalism. We look forward to continuing to support your needs in the future!
The air conditioning in my vehicle gave out in In June which is the peak of the summer here in Maryland and I had to take my vehicle to the shop I let the dealership know that I had the warranty and I provided them with my contract number and pertinent information and car shield began a claim for me immediately. The dealership let me know that any extended warranty work would not include a loaner car, and I called car shield and they immediately set up a reservation for me with enterprise rental car which did not require me to make any payment out of pocket. The process was smooth and seamless and they were able to reserve a car for me less than a mile from my home. Car shield handled the payment to the dealer and shipped the parts to the dealer and just one and a half days. I am very satisfied
Sydney, thank you for sharing your experience! We're thrilled to hear that everything went smoothly, from starting your claim to getting you into a rental and having your repairs handled quickly. It’s great to know we could help keep things stress-free, especially during the summer heat. We're glad you’re satisfied and appreciate you being part of the CarShield family!
No stress no problem. Good experience could be a little faster with the go ahead
Augie, we’re glad to hear you had a good, stress-free experience! We appreciate your feedback on the timing of the approval process—it’s something we’re always working to improve. Thanks again for choosing CarShield!
Service explanation poor regarding suspension & radiator
Bernardo, thank you for your feedback. We understand that clear communication is important, especially when it comes to service explanations. If you still have questions or need clarification regarding the suspension or radiator, please contact our customer service team at 1-800-587-4162. We’re here to help make sure you fully understand your coverage and next steps.
Your ordering department never prdered the part I needed. So we had to find another part supplier.
Byron, thank you for bringing this to our attention. We’re glad the issue was acknowledged and resolved by approving another supplier, but we understand how frustrating that delay must have been. Your feedback helps us improve the process and ensure better communication going forward. If you need any further assistance, please don’t hesitate to contact us at 1-800-587-4162.
My experience with Carshield had been very good. I am checking to see if there is a Carshield card that I could get so I don't have to keep searching for Carshield information when I need it? It would help a lot, thank you
Vincent, we're happy to hear you've had a good experience with CarShield! For easy access to your coverage details anytime, we recommend downloading the CarShield app. It keeps all your information at your fingertips so you can take it on the go. For further information, feel free to contact our customer service team at 1-800-587-4162.
The team me with the Company was okay the out of pocket money was over my budget Over all it is a good Company
Kenneth, thank you for your feedback. We're glad to hear you feel positively about the company overall. We understand that unexpected out-of-pocket costs can be challenging, and we are more than happy to answer any questions you have and explain the breakdown of costs regarding your claim. We are here to assist you in any way we can.
This time I needed an engine mount replaced no problem done in a timely manner very professional always good to have you guys at my side
David, thank you for your kind words and continued trust! We're glad to hear your engine mount replacement was handled smoothly and professionally. It's always our goal to deliver on our promises and be there when you need us. We're proud to be by your side!
Very satisfying experience, I'm glad to be a member of car shield I joined to have security but I never thought I'd really use it but did.
Jerry, thank you so much for sharing your experience! We're thrilled to hear that being a member brought you real peace of mind when you needed it. Your support means a lot to us, and we’re always here to help.
I called ccar shield06ustom0066er service i did not, get any help, ad was topd the person doig repairs needtocall
David, thank you for your feedback. To clarify, the repair facility does need to call in to initiate the claim and provide the necessary diagnostic information. This step is essential to determine part coverage and eligibility under your plan.
If you have any additional questions or concerns, please don’t hesitate to contact us—our representatives are here to assist you through every step of the claims process.
Common sense info for a major purchase that I should never need but like good insurance it's there if I need it.
Richard, thank you for sharing! You're absolutely right—just like good insurance, it’s something you hope you never need but brings peace of mind knowing it’s there when you do. We're here to help you stay prepared for the unexpected.
Maybe something that i was not explain by the agent when i purchased that warrantee. The dealership informs me that something was not included in my policy when it was clear to me that it was. Overall good service.
Patrick, thank you for taking the time to leave a review. We appreciate your feedback and value your opinion. Our primary goal is to ensure our customers have a clear understanding of their coverage. We're always here to help and would be more than happy to answer any questions you may have about your policy. Please don't hesitate to give us a call if you have any questions.
From day one you all are on it & try to get me back in my vehicle ASAP. The first time you all did everything for me, this time I had to contact you all to get a rental but it didn't take long before I was ready to go for it & is covered!
Cynthia, thank you for taking the time to share your experience with us in such detail. We’re glad to hear that overall, CarShield has been a great option for you and that you feel confident knowing major repairs are covered. We truly appreciate your patience and understanding throughout the process.
We also want to acknowledge the inconvenience you faced with the shop and the rental situation, and we’re sorry it didn’t mirror your first experience. That said, we're pleased to know our representative was able to step in, provide clarity, and turn things around for you. We'll make sure to recognize her for her professionalism and support.
Thank you again for your review, and please don’t hesitate to reach out if you have any future questions or concerns—we’re always here to help.
Deductible was different from what the sales person said about the cost
Orville, we apologize for any confusion regarding the coverage details. All calls are recorded for quality assurance, and upon reviewing the call, we can confirm that the correct deductible was discussed during the enrollment process. Additionally, a copy of your contract is sent out at the time of sale, which clearly outlines the deductible on the declarations page. If you have any further questions or need help reviewing your coverage, please don’t hesitate to reach out. We're here to assist you.
Been a customer for several years and never had to file a claim
Joseph, thank you for being a loyal customer over the years! We’re glad you haven’t needed to file a claim and hope your vehicle continues to run smoothly. Just know that if anything ever comes up, we’re here and ready to assist you.
Exceptional service and assistance. You guys listened to my issue and took care of my worries. Thank you.
Delia, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cathleen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.