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CarShieldReviews 6,002

4.3

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,543
This company responds to reviews on average within 1 day

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Maine
1 review
1 helpful vote
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Car
March 8, 2024

I am very sorry I had to cancel. It was to much for my budget

Date of experience: March 8, 2024
Texas
1 review
0 helpful votes
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Car Shield provided the service tech so I took it there and the rest was handled by the service tech and Car Shield, no hassle involved.

Date of experience: March 8, 2024
Michigan
1 review
1 helpful vote
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Car Shield: A Good Company
March 7, 2024

I bought 6 months of Car Shield. I was given a reduced price. When my car does break down I will see how it will work.

Date of experience: March 7, 2024
Connecticut
1 review
0 helpful votes
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Thank God I signed up!
March 7, 2024

I doubt it Car Shield because I heard a lot of negative reviews and a lot of companies didn't wanna use Car Shield but it left me with a positive feedback because when I needed a warranty for my vehicle, everybody else charge outrageous prices, and wasn't reasonable the cover that I needed. I signed up for Car Shield And it helped me when I really needed it and I definitely didn't have the funds for it only a small amount so I think Car Shield for helping people like me to keep my car on the road and to all the other people who accepted Car Shield. Now I can do the things I need to do without worrying about my car breaking down. Because I know that Car Shield has my back. I know it sounds very cheesy, but is the truth, and the staff who answers the phones they are excellent as well.

Date of experience: March 7, 2024
Virginia
1 review
0 helpful votes
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Car Shield Report
March 7, 2024

Reps were always cordial and service was extraordinary.

Date of experience: March 7, 2024
Oklahoma
1 review
0 helpful votes
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Security
March 7, 2024

When you call, you talk to real people and they are professional. They walk you through process and give you what you need to protect your investment for a very reasonable monthly premium. I'm very pleased being on their team!

Date of experience: March 7, 2024
Tennessee
1 review
0 helpful votes
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Excellent
March 7, 2024

Good customer service very helpful amazing people answering the phone they fixed my transmission without any problems I recommend them to anyone looking for car protection

Date of experience: March 7, 2024
Georgia
1 review
0 helpful votes
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Outstanding
March 7, 2024

Called to verify the price per year. Customer service was great.

Date of experience: March 7, 2024
New York
3 reviews
0 helpful votes
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It was great, smooth and quick
I did thus review last week.

Date of experience: March 7, 2024
Louisiana
1 review
0 helpful votes
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Claims process
March 17, 2024

I filed a claim almost 2 weeks ago and I'm still waiting on approval so I can get a rental car so I can have transportation

Date of experience: March 7, 2024
Arizona
2 reviews
0 helpful votes
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Back to back claims.
March 7, 2024

While my first claim was being done, the mechanic noticed an upcoming issue with my AC. He filed the claim and Car Shield approved it. That did impress me. The 4 stars is because there are still issues with substandard parts and additional uncovered cost. Along with online responses if I don't give 5 stars.

Date of experience: March 7, 2024
Canada
1 review
0 helpful votes
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I have been with Garcia now about 3 years I do believe on my 250 Ford I've been lucky so far I haven't had to have any work done other than services on the truck Touch wood.

Date of experience: March 7, 2024
Ohio
1 review
0 helpful votes
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Car goes in Monday to get a issues checked and we will see how this covers the problem

Date of experience: March 7, 2024
Oklahoma
1 review
0 helpful votes
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Read the letter from my attorney. Cannot say much more

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Very professional
March 7, 2024

Was able to get the accurate information with my customer service provider. Thank you.

Date of experience: March 7, 2024
Arizona
2 reviews
0 helpful votes
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Scam
March 17, 2024

After subscribing to car shield for over 2 years we tried to use it at our dealership...they would not accept it...recently we tried to use it and were denied for several reason including wrong vin number and misspelled name.

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Experience
March 17, 2024

Waiting on a response about a repair on my car. Still waiting on the decision

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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Very good
March 7, 2024

Let them know about car shield is a very good company

Date of experience: March 7, 2024
Florida
1 review
0 helpful votes
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Good customer service
March 7, 2024

I called to change my payment method and add a new one and they took care of it real quick.

Date of experience: March 7, 2024
Virginia
1 review
0 helpful votes
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Very enlightening.
March 7, 2024

The person I talked to was very cordial. He answered all of my questions to my satisfaction.

Date of experience: March 7, 2024