• Carrental

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Carrental.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Carrental.com ranks 113th among Car Rental sites.

How would you rate Carrental?
Top Critical Review

“Carrental.com and Priceless Rental Car Scam”

Edmund J.
7/8/22

When we arrived at Priceless Rental Car site we were told that we would have to pay for a list of items as the car was a 'Fleet Car'. Our amount paid was $145.77 with $174.52 due at car pick up. We were informed, since a fleet car, we would have to buy their mandatory insurance at $30 per day; we could not use ours. Also informed we had to use their mandatory transponder at $19 per day; we could not use ours. We did not yet get to the gas or senior fees that were to come. Now our basic amount due was changed from $174.52 to $384.62. The additional fees were license fees, cleaning, location, vehicle license, airport facility, airport access, and state surcharge. The charges now were much higher than on our statement. The CSR stated that we could cancel our reservation if we desire since we felt the costs were unfair. So we did, and they returned us back to the airport. We cancelled at the car site because we were being greatly overcharged and want a full refund. I was not going to spend $1000 for a one week car rental. When I called back for my deposit on July 7,2022, I was informed that Robert, CSR, that had credited back my amount at their auto site and informed me I would have to call CarRental.com at *******640 for the deposit amount. The email response from carrental.com was cancelations or modifications are not allowed as per policy. We were cancelling due to a gross change in a total rental cost from about $400 to $$1000 per week. This is absurd and should not be allowed to occur.

Reviews (1)

Rating

Timeframe

Other

Thumbnail of user edmundj35
1 review
0 helpful votes
July 8th, 2022

When we arrived at Priceless Rental Car site we were told that we would have to pay for a list of items as the car was a 'Fleet Car'. Our amount paid was $145.77 with $174.52 due at car pick up.
We were informed, since a fleet car, we would have to buy their mandatory insurance at $30 per day; we could not use ours. Also informed we had to use their mandatory transponder at $19 per day; we could not use ours. We did not yet get to the gas or senior fees that were to come.
Now our basic amount due was changed from $174.52 to $384.62. The additional fees were license fees, cleaning, location, vehicle license, airport facility, airport access, and state surcharge. The charges now were much higher than on our statement.
The CSR stated that we could cancel our reservation if we desire since we felt the costs were unfair. So we did, and they returned us back to the airport.
We cancelled at the car site because we were being greatly overcharged and want a full refund. I was not going to spend $1000 for a one week car rental.
When I called back for my deposit on July 7,2022, I was informed that Robert, CSR, that had credited back my amount at their auto site and informed me I would have to call CarRental.com at *******640 for the deposit amount.
The email response from carrental.com was cancelations or modifications are not allowed as per policy.
We were cancelling due to a gross change in a total rental cost from about $400 to $$1000 per week. This is absurd and should not be allowed to occur.

Tip for consumers:
Do not rent a car from this website as it will be a scam.

Products used:
None

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Carrental?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Carrental?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business