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Carrabba's Italian Grill
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Carrabba's Italian Grill

carrabbas.com
Nevada
1 review
1 helpful vote
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Service was very bad
October 17, 2023

I asked for blackened salmon and was told they don't have the right "Pan" for that. But after I asked to check with the cook I received a burnt blackened salmon. Our server "Jan" not friendly and the whole experience was just bad. The hostess was very very nice. We will never go back, to many places with great service and people who enjoy there job.

Date of experience: October 17, 2023
Florida
1 review
1 helpful vote
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Even though the restaurant was lovely and quiet,
Even though our waiter was extremely attendive, it does not make up for lousy food. You could tell the salad dressing was thinned out so it would go farther. My main meal advertised as a summer specialty looked nothing like the menu photo. The white sauce on my pasta was so thinned out, it pooled in the bottom of my bowl. I have tried carrabbas several times and I have not had a good meal there. It is overpriced for the quality you receive. If you want a fast food chain that tastes lousy, visit the Carrabbas on 56th Street in Temple Terrace, Florida. You will not see my family there again!

Date of experience: July 27, 2024
New York
1 review
1 helpful vote
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The hostess, the 1st person we saw, literally ignored us. There was no one else waiting for a table. The waitress was awesome. The food came quickly & was delicious! We will be back in spite of the rudeness.

Date of experience: December 2, 2022
Michigan
1 review
1 helpful vote
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Just passing through town. Ordered a Johnny Trio to share with my wife. My wife ended up having only a piece of chicken for dinner -- because "they can't get it right!" How hard is it to put in the bag what's written on the receipt...apparently too hard for the employees at Mishawaka. And they wouldn't comp the meal for their mistake -- want to give a credit. Don't have a Carrabba's in our hometown and, since we're only passing through THIS town, won't be going back anyway! Thanks for VERY, VERY POOR customer service Carrabba's of Mishawaka.

Date of experience: May 29, 2023
Illinois
1 review
0 helpful votes
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Very misleading
November 6, 2022

All of my girls food was undercooked the soup and parts it shouldn't have. The pasta was cold and had no sauce and the salad was soggy. The manager was rude and VERY disrespectful and the waiter payed us no attention. I have never in my life been so disappointed. Never would I eat at a place like this again.

Date of experience: November 5, 2022
Wisconsin
1 review
0 helpful votes
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Don't do it! The $20 bonus is a rip off and a scam. They only allow one of the $10 off cards to be used one per visit. Meaning you need to go back twice to get the full $20. Only restaurant chain I have ever known that offers a bonus at Christmas time where you can't use them all at the same time, same visit. RIPOFF! I take advantage of these offers with many chains and when I went to use them Carabba's and they said 1 per table. I am never giving a dime to Bloomin' Brands ever again. They need to spell that out at time of purchase. BIG SCAM and they should be ashamed of themselves for being so cheap!

Date of experience: February 10, 2024
California
1 review
0 helpful votes
Follow Rae G.
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Over the many years between then and now things might have changed. But when I worked there the bread was shipped precooked and frozen. The pasta was also shipped premade and dried. Now I am getting ads for this restaurant claiming that the bread and pasta are made in house and have always been made in house. That can not be true.

Date of experience: September 12, 2023
North Carolina
1 review
0 helpful votes
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We went to dinner at carrabas in durham, we have one child who is handicap. Our server Christy was so friendly and attentive. She was great with our children. We had questions about the chicken parm and lobster rav she was confident that we would be happy with either choice and toldnus to make our decision based on how hungry we.were! How nice.

Date of experience: May 22, 2023
Maryland
1 review
0 helpful votes
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Lasagna Mush
June 29, 2021

Treated my family to dinner that was awful. Lasagna was mushy, little to no meat, and full of cheese. Tasted like a teenager made it as an experiment. Kids spaghetti dinner came with a dried up meatball and a sprinkle of sauce. The other meals were no better. Felt like I ate slime. This is the second time the food was bad. Can't do three times.

Date of experience: June 29, 2021
North Carolina
1 review
0 helpful votes
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I had the worst waitress service. He had no interest to serve us. He disappeared, never check if we needed anything during our meal. His excuse was that he was too busy.
What kind of excuse is this when you are paying for the service like everyone else.
When I complained to the manager about our waitress she responded by saying he is one of the best server they had. Is this how managers handle complaints?

Date of experience: March 19, 2022
North Carolina
1 review
2 helpful votes
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Bad Service
November 10, 2020

I order the spaghetti which is the easiest meal to prepare I get my pasta and it is watery and had no sauce on it and 2 meatballs when I ordered extra meatballs I understand that people make mistakes but at this point I'm tired of getting the same meal and it's the same way whoever the cook is at that restaurant needs to learn how to properly make spaghetti and they need to find a new cook hold on baby. I am very disappointed In them!

Date of experience: November 10, 2020
Florida
1 review
1 helpful vote
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Bad food
August 31, 2021

Wife got food poisoning from her Filet dinner on our Anniversary! Place has gone downhill since new owner. No floor manager lazy servers with 3 customers in restaurant! Uncalled for with current situation when places are closing down because of lack of customers! They had plenty of staff but nobody really cared! Cape Coral needs good restaurants, this one does not fit the bill!

Date of experience: August 31, 2021
New York
1 review
1 helpful vote
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Food Poisoning
November 14, 2021

Headed to Myrtle Beach for our 40th anniversary! Ate at Carrabba's in North Myrtle Beach on Friday evening. All food arrived lukewarm. My husband ordered the Johnny Trio—Steak was cold, chicken was lukewarm. Sent steak back. Cooked but sauce runny. He was extremely sick less than 24 hours later. Planned this trip for long time—so unfortunate. Will not try Carrabba again.

Date of experience: November 14, 2021
Nevada
1 review
0 helpful votes
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Unhappy customers
October 23, 2022

Had dinner there tonight, seated right away But was very unhappy with the quality of the food. Chicken Parmigiana was plentiful but very rubbery in parts. The sauce had a miserable taste too. My husband ordered lasagne and the portion was enough for a kid, not an adult. We ate there a month ago and had similar meals that were very good. Your food must be consistent in a restaurant. They ran out of bread and served us lousy Italian bread. Not going back for bad food!

Date of experience: October 23, 2022
Ohio
80 reviews
35 helpful votes
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Great Food & Service.
December 19, 2023

Very good food. I always get their steaks and they are fantastic & very tender. The pasta is very good too.

The employees are friendly and helpful. Never a problem here.

Good Job!

Date of experience: December 17, 2023
New York
11 reviews
0 helpful votes
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Carrabbas, good food, but too spicy for some people. Their portions are getting smaller over time. Their food is higher than their competitor. The bread is included and a very small soup bowl or salad with the dinner. I don't order the salad since its always too saggy. Showing is not fresh.

Date of experience: April 7, 2016
Florida
1 review
0 helpful votes
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Caused stress
November 10, 2022

Here is someone else's review I copied and pasted of the Port St Lucie Location:..."And they very rudely, with no apology told us that the server would have been too overwhelmed to handle us as we are 2 people not 1. RUDE RUDE RUDE. Have never been treated so poorly." This is exactly what i went thru, no apology either: We ordered pick-up and i gave a 20% tip (I paid at the location, but they took a long time getting the food prepared after I paid already. We were missing the shrimp scampi so we called the same day and was told by the girl that picked up the phone that they would comp the bill. Four days later, no credit. Called again and asked to speak to Manager. They put me on hold for several minutes then the same girl answers again as if she had no clue what i was calling for so I asked for the Manager again and finally she came to the phone. I requested the credit again and asked for my tip to be credited too. My fiancee was already upset that they didnt comp us immediately the day this happened so it was just frustrating for the both of us. We discussed this more after the call and I did get too upset but I had a rough day at my job and this did not make it easier. Plus, who wants to call a thousand times for the same issue? Not me. Of coarse i got upset.

Date of experience: November 10, 2022
New York
1 review
0 helpful votes
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I have been going to Carabbas for many years and last night there was 4 of us and Nicole was our server. I as so impressed by her I asked her how long has she been doing this and she said 2 weeks - well I shocked as she was attentive, pleasant, funny and professional. Hats off to Billy her manager as he was a pleasure to speak with. Keep up the good work Nicole.

Date of experience: August 6, 2022
New York
1 review
0 helpful votes
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Took my family to Carrabba's for my mother's 82nd birthday. People who were seated a half an hour after us were getting their dinners. When we asked the waitress what happened to our orders, she said "well, they're very busy back there, thank you for your patience." I order the same dinner every time and was horrified to receive raw scallops as my Spiedino Di Mare. Other diners actually came to our table to say they could not believe we still had not been served. Not even a drink taken off the bill. I'm a bit sad to say it, but I will never go to Carabba's again. Have been a patron there since they opened.

Date of experience: September 19, 2022
Canada
1 review
0 helpful votes
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Everything was excellent. Great service, bread with olive oil mixed with spices to Italian salad and main course of pasta mixed with tender chicken, mushrooms was very tasty.

Date of experience: January 8, 2023

Overview

Carrabba's Italian Grill has a rating of 2.4 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Carrabba's Italian Grill ranks 49th among Restaurant Discounts sites.

service
29
value
26
shipping
1
returns
2
quality
25