On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CarHistory has a rating of 3.4 stars from 400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarHistory most frequently mention and customer service. CarHistory ranks 4th among Car Buying sites.
We monitor reviews for authenticity
Don't go to them for car history, they charged me $1 for the report and without any notice two weeks later I was told that I subscribed to their site and charged me $30 out of nowhere. I never clicked to any subscription and I never received any email about subscription either. Their customer service is the worst, I tried contacting them several times via email. Live chat and calling. In email and chat they tell you to call them but they NEVER once picked up the phone. Absolutely disgusted with this sneaky scamming and would NEVER recommend you to go there. Their car history report is not complete either. I would recommend trying car vin sheet, they are thousand times better.
You pay $1, then get charged a monthly fee you didn't sign up for. The bank tells you its fraud. Carhistory claims they'll refund you. It doesn't happen. Back-and-forth with the bank to get a new card, and remove the fraud charges from your account. Back-and-forth with carhistory for what is seemingly their own amusement, for nothing.
Save your time. Spend the $30 on carfax. This is a garbage scam.
I was very happy with the services I got from this company when I was searching for a used car. These reports gave me a lot of information on the vehicles I was looking at and this helped me select a vehicle that had a good history. The vehicle I was initially interested in turned out to have needed some major repairs and my history on such vehicles often lead to them needing more major repairs after I obtained them. I feel they provide a great service at a very reasonable rate and recommend they be utilized for this service.
This is to let you know I'll take this as far as >have to til I get my refund, details to follow. Better business bureau is next.
Hello Curtis,
Thank you for your feedback and we appreciate you letting us know of the issue. I will be sure to pass your feedback to our pertinent team, and we’ll work on improving our service in order to meet your expectations in the future.
Please do not hesitate to reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org so that one of our representatives can discuss the details.
Hope to hear from you soon.
--
Karmen
CS Manager
carhistory.us.org
I purchased a report for $1.00. They charged me the $1.00 plus an additional $24.95. I called them and they said they would send me an email to confirm credit of $24.95. It's the next day and I have not received anything from them. Don't use this website!
Hello Ro,
Thank you for taking the time to share how your experience with our company went and we appreciate you voicing your concern. I’m sorry to hear you had an unpleasant experience with our payment process. We take all reviews seriously and will use them in our continuous improvement efforts!
Please allow us to make this right by reaching out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org and we will guarantee a full refund as well.
Hope to hear from you soon.
--
Karmen
CS Manager
carhistory.us.org
They are scammers, they scammed me of 15$ I will never forgive nor forget this. They are wicked people. Their reviews are paid for... Not actual people... Run from them. I think it was 20
Hello Ebenezer,
Thank you for taking the time to share how your experience and bringing this to our attention. I apologize for all the trouble and inconvenience this has caused you. It is never our intention to make anyone feel this way, so please know that we take your feedback very seriously and will be looking into this issue during your purchase of our service.
We will be happy to provide a full refund and we will guarantee that you will be able to receive it. Please do not hesitate to reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org so that one of our representatives can discuss the details.
Hope to hear from you soon.
--
Karmen
CS Manager
carhistory.us.org
They appear to be offering you a 1 time report for $1. Instead you get charged $23.95, and put into a monthly subscription at $23.95. It is very sneaky and misleading. Their customer service says they are gonna cancel my subscription and refund my $23.95 in 3-5 days. I will update if they do.
If they don't, I am gonna post all over the internet about this fraud. People just trying to get a 1 time report for a potential car they are buying, and instead they sneak you into a ridiculous subscription. Who in the world needs to run a ton of car reports every month for a year that it's worth $23.95/month
Hi Gene,
Thank you for taking the time to share how your experience with our company went. I am sorry for the mishap you have encountered during the process. I am glad to hear you were refunded but if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org. Thank you and have a great day.
--
Karmen
CS Manager
carhistory.us.org
Thank you very much. Very helpful when buying a car. Your reports are very accurate and up to date. Thank you again
Hi Royal,
Thank you very much for leaving us a wonderful review. We appreciate you taking the time to share your experience with our service! We are happy that we were able to provide all the information you needed. It is our pleasure to serve you.
Hope to serve you again soon!
--
Karmen
CS Manager
carhistory.us.org
They advertise $1.00 for your initial report then $24.00 / mo. BS - They instantly charge your card $23.95!
I know this because my CC sends me notifications of every charge, instantly. So I called and complained and the guy was an Jack*** telling me that it states right next to the credit card info section that they charge you the $23.95. Again BS. I read it back to him just as it appears in the screen shot below and he said it's only a 5 cent difference. No kidding but it said the 1st report was $1. He proceeds to tell me that the $1 is a deposit. Does anyone else see "DEPOSIT" on this page? No!
In the end, this is FALSE ADVERTISING AND THUS A SCAM. By the time most people see their $23.95 charge - it's too late for a refund. STAY AWAY!
Hello Brian,
Thank you for taking the time to share how your experience with our company went and for voicing all your concerns. I am sorry for the mishap you encountered during the process and I also apologize for the inconvenience and frustration it may have caused.
Please allow us to make this right by reaching out to one of our customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org for a full refund as well. Hope to hear from you soon.
--
Karmen
CS Manager
carhistory.us.org
Didn't realize the only way to get the name of the owner is to do the survey. Review should be optional
Hi Paula,
Thank you for taking the time to leave us a review and voicing your suggestions. Your feedback helps us to improve our service for everyone.
Thank you, again.
-
Karmen
CS Manager
carhistory.us.org
Very reasonable price, $1.00, to get basic information about a used car. I didn't notice if I inadvertently signed up for $18.95/month Volume Discount Package, which I do not want.
Hi Barry,
Thank you for taking the time to share your experience with us and letting us know of your concern. Please contact me directly at manager@carhistory.us.org or reach out to one of
Our friendly agents 24/7 at 1-855-482-6465 so we can attempt to make this right.
I look forward to hearing from you soon.
Thank you,
Karmen
CS Manager
carhistory.us.org
CarHistory changed my life. It lets you know what all the car has been thru before even purchasing it, saves a lot of extra work and money in the long run
Already having the history of the vehicle this report being much cheaper was very accurate and was what i was looking for.
Signed for $1 for one car report. Was very surprised when saw a charge of $23.95 on my credit card activity.
Contacted customer service and was told I must accidentally upgrade my account for $23.95. Got a refund anyway. So beware very sweet deals for $1.
Hi Michael,
Thank you for taking the time to share how your experience with our company went. I am sorry it was not a great one for you. I am glad to hear you were refunded. But if there is anything else we can help you with please reach out to one of our friendly customer service agents 24/7 at 1-855-482-6465 or contact me directly at manager@carhistory.us.org. Thank you and have a great day.
Karmen
CS Manager
Carhistory.us.org
This site has helped us decide to pursue this truck we've looked at. We were skeptical, but less so now.
Hi Mandy,
Thank you so much for taking the time to leave us a 5-star rating, it's much appreciated! We are glad that it helped in your decision-making.
Karmen Jones
CS Manager
carhistory.us.org
Recently I have applied to this company because I needed a new car. My old one has broken down and mechanics told me that it would be better to acquire a new one and my old one has to be sold. It was very tough for me to say goodbye to my wheels, but I understood that it's life and there is always something that we don't really like. I thought that it would be better to take out a loan and buy a new car. Guys from this company helped me in everything and I successfully bought a new car. It was so unusual to me to drive a new car but I'm really thankful to them.
Googled RV values and this site popped up. I entered the requisite info and when asked for, my credit card info to charge for a review of the RV I was checking. It was advertised for $1 to get the info. I should have seen that as a red flag, but proceeded. Then I received a red banner advising my cc was not valid and suggested to re-enter the info…I did twice more when I got the same advice. I gave up. Within an hour my credit card was billed for $18.95 THREE TIMES! Obviously they scammed me for my card info and tried to charge it. A SCAM if ever there was one and thieve scoundrels need to be banned from advertising and prosecuted for fraud…IMHO.
Says $1 for first report but charges full monthly fee upon initial request for first report. I called number on my card to find out why it was declined. Carhistory attempted to bill $18.95 to my $10 prepaid card is why it was declined. I did see they posted a monthly renewal but I only want 1 report and was willing to cancel but not when I must request a refund. Does the first report really cost $18.95 with a full month subscription? I'd rather pay Carfax $40 than deal with misleading advertisers. Beware.
I was skeptical at first, but for only a dollar I decided to try it. Excellent information with fast turnaround. Thanks!
Answer: They did same to me, Ive not received my refund in over a year! They've been playing me, i feel very distraught about it and i don't know what to do.
Answer: I thought I was only going to be charged $1. However, I was charged $18.95
Answer: Couldn't really find the information I was looking for...
Hi Tom,
We’re so happy to hear you had a great experience with us. Thanks again, and we hope to serve you again soon.
Karmen Jones
CS Manager
carhistory.us.org