CarGurusReviews 366

I posted my vehicle on CarGurus and received 112 leads. Approximately 90% were spam. People would asked various questions about the vehicle, however never respond back. When you at your response, you clearly see the sender didn't read your response as it was marked "unread." C'mon! The remaining 10% were scams, asking for specific details like your address, banking information and personal information about the seller. I complained to CarGurus and their response was to remove my listing. I WOULDN'T RECOMMEND CarGurus to anyone. BEWARE.

1st off I contacted Greg via text in CarGurus main site. Greg responded within 3 mins of my text. Greg is an agent with CarGurus but he did get me in contact promptly with exactly whom I needed to speak with at SS motors Seattle Washington. See I was helping a friend that lives in Washington find a vehicle and I currently live in Savannah Georgia. I told all this too Ryan the salesman that was able to answer all my questions and trusted that I was not a trolling him from another state. I can't say enough how perfect the experience was cause it was just that "Perfect experience ". When all was done my friend Brad went to SS motors that evening and by the next morning he was in his dream car cruising the streets of Seattle feeling blessed for a change. Thanks a million Ryan

Uploading photos, typing in comments, picking the year, etc., is easy Being able to pick options and things that make the car unique is very hard- most of all THEY are going to assign the price and if you don't like the price they assign, they give you a lower ranking like a "fair deal" or or lower. If you go along with their price assignment, but you don't buy extra enhancements from them, after two or three days they lower your rating to a "fair deal" or lower when absolutely nothing has changed with the car. For example, when I questioned them about why after the third day the car was listed they arbitrarily changed the value rating from good deal to fair deal, they closed the listing and marked it as sold! It's not like the service is free - if you sell the car you pay them, which is fair. But all the other bull crap is not Don't waste your time using CarGurus! I wish I had screenshots of my listing, you could see nothing changed but THEIR rating changed... I just don't think they are trustworthy

I recently bought a 2017 Toyota Camry from Mike Foley and I trusted that he would get me the best deal. I drove from Kingman Arizona. Well he not only delivered over the phone honesty about the monthly payment and when I arrived it did not change. It was well worth the trip. Not only did he deliver on his word but he also saved my but and got a hold of me before I got too far from the dealership and called me to let me know that I left my debit card. Go see Mike!

Car Gurus is advertising a bait and switch tactic for Travers Autoplex. They are advertising a Ford truck 4x4 which they know is not available. When you call they will say it is available and will have a salesman call and try sell you something else. I believed the advertisement and drove 60 miles to their dealership only to have them tell me it was just sold. I call a month later and they say it is still available and a salesman will call me. I have contacted the dealership and Car Gurus several times -- but the fraud is still going on as of today.

My Mini Coope, r purchase from Steve at Blackbird Crossroad Motors in Leicester in January 2019, exceeded expectations. I was given all the details I needed before visiting the dealership, including a negociated price for the vehicle. The test drive, purchase, service and valeting were over in a matter of 3 days, in a most professional and friendly manner, I would recommend anyone thinking of buying a second hand call to make Car Gurus their first port of call.

CarGuru adverts are badly structured especially if viewing via a smartphone which requires you to scroll down at least 3 pages until you reach the information about the car which in this, as in all of my adverts was clearly stated in the relevant section of the advert. Unfortunately I have no control over how the adverts are structured and have passed my views, unsuccessfully onto CarGurus. I am extremely disappointed that an unjustified review of my business has been posted as it doesn't represent either the product or service I provide, as witnessed by customers who have actually visited the dealership and purchased a vehicle, leaving genuine 5 star reviews AVOID