Care.comReviews 12,031

The business is highly questionable. The auto renewal policy is nothing but a way to steal money from people. You will not be notified of any charges. The customer service? Well, they never respond to any negative comments or grievances, once they have your money they have nothing to do with your well being. They send fake certificates and cheap gift cards to up the value of their $#*!ty box. And the no returns and no cancellation is cherry on top.

I signed up a year ago to try to find a babysitter for my 2-year-old, as we were brand new to the area and didn't have anywhere else to turn at the time. I signed up for a 3-month subscription and paid with credit card. I was overwhelmed by the number of applications I received for my posted job, and after doing a few interviews with potential babysitters, realized I needed to find a referral from someone I knew because I did not trust anyone I was meeting. I never got on the website again, assuming my membership would just expire and I'd be done with it. However, I just checked my credit card statement, and I have been continually charged for the past year, even though I was not using the website. I was not informed that my subscription would be renewed like this- via US mail or email. I have heard NOTHING from care.com since I signed up over a year ago. It's my fault, since I haven't been looking closely at my credit card statements to notice that I was billed over and over again, but I'm just very disappointed and feel scammed.

In order to see the real ads or contact any housekeepers or caregivers, you need to sign up for an upgraded membership, otherwise, the ads are just fakes. After you sign up for a membership which is one or three months, they will AUTOMATICALLY renew your membership, WITHOUT NOTIFYING YOU! Is this even legal?
Anyway, of all the 30 or so housekeepers who contacted me, i wrote back to 10, and asked for references. None of them wrote back. I would not recommend this website at all.

I need a job, Been delaying upgrading. On the site. I got an email this morning that new persons/families in Tampa want assistance and I know I am a pretty good worker so about to pay$20 that i cant really afford. So then I read these reviews and wonder can i get in touch with anyone who will give me the oportuntiyt to care for their home and dont use this site wish I could reach someone,
Reviews pretty bad. If it appears to be this bad on reviews, it must be at least close.
Scared so I I am running
Anrolr Tampa, FL

When you sign up for a 30 day membership, you think that it expires in 30 days, right? Nope, it's a scam. If you read the VERY SMALL print, you realize that you are actually agreeing to a monthly subscription, for which your credit card will be automatically charged. This practice is actually illegal in some states. When I finally realized how much I was being charged (long after I stopped using the website), they stood by their practice of scamming people and would not reimburse me. Being in the business of childcare, I would assume that being ethical and establishing trust with your customer is a priority. Care.com has failed miserably in this domain. Do not fall victim to this scam!

I have been in contact with an attorney at a consumer protection firm in Chicago. If you signed up via smartphone app and are interested in pursuing a class action lawsuit, please contact me!

I am a CASA worker and part time teacher, I wanted supplemental employment so registered with care.com. The profile was fine and I was accepted and even had an offer of employment. The client requested a backgrcheck and of course i accepted. Then I get on my profile and find my background check came thrpugh, the only negative on there was a year old speeding ticket and they suspended my account saying they would contact me. After a couple of weeks I contacted them and they told me to call their IT Security place to dispute it. Security tells me that they have no idea why care.com has a problem with me and iltell me to contact them again. So i do that and an told there's nothing they can do except call security again to dispute the check. Thwre's nothing on the check to dudpute i freely admit i got a speeding ticket, however courts and school districts are fine with me being responsible for multiple chikdren so i finally get through on the phone to the company by dialing the line for clients instead of a caregiver and am told that any negative mark- even a minor speeding ticket will stop someone from being a caregiver. Even if every background check known to man clears them.

I do not want to be associated with care.com at all anymore. I have had too many people try to scam me. This is ridiculous. I wish I had never signed up and put my phone number out there. In fact, I never remember giving any permission for my personal phone number to be out there, I thought they were supposed to contact me through care.com. Now I am getting texts constantly and really think that whole care.com company is a huge joke! They should not be allowed to advertise anywhere, especially on television where someone might actually believe they are a safe website.

With so many negative comments, I thought I would offer my very positive experience! I've had a profile on care.com for about 3 1/2 years now. Being cautious about sharing too much info, and staying educated and aware of scams, I've had very good results... a steady stream of excellent connections and jobs. My schedule stays as busy as I want and I've received excellent reviews (without ever asking) from the families I've worked with, many of whom I am glad to now call friends.
Thanks care.com.

When I put my phone number on the site, I received a bunch of fake jobs promising to wire me money and such. Even in the care.com site, it tells you to be careful about what you put on the site, and about people contacting you through phone. Ever since I took my phone number off, I no longer get any texts or calls from fake people.
I have been employed several times by people for tutoring, all fair.
Honestly, you just have to be careful what you put online, and you can find honest jobs and honest people that will hire you.

I have recently signed up for care.com and applied to several babysitting jobs that fit my schedule and I get contacted by a single mother less than 24 hours I would end up babysitting her child I get excited about the job and then I am minis formed about several things including exact times no rate of pay and the location would have been too far so I end up getting one star on my profile for a reason that's just not fair to me and now there's nothing I can do about it. She never even agreed or sent a message signaling that I'm permanently hired so I really don't think this is fair for me. I am not going to let one review ruin my work ethic and reputation.