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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Every month several people apply for a job in order to keep you subscribed by believer there are actually caregivers using the program. NONE of the people ever show up to interviews and they all have the same line of excuses. There is no coincidence this large and consistent. Of course there must be some people that successfully use the program but the majority of it is filler by fake accounts to make the system seem robust.
Too many glitches. Took premium membership some hours back and regret it because you won't let me post anything. Save and continue doesn't take me anywhere! It is frozen however many times I reload the page.
Having trouble uploading profile photo and saving edits
I have reached out the reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
Having a very hard time leaving a message for the caregiver I'm interested in hiring.
I have reached out the reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
I paid with accepted credit card and can't message anyone. It has error occured try later and I need help now. That is why I joined
Should be able to automatically send job posting instead of typing a new message to each potential caregiver.
I have contacted this reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
Not many options to communicate with caregivers... can only message them... will love to have video chat/interview function and one-shop stop for all steps of hiring a nanny including searching/interviewing/background screening/contract etc.
I reached out to this member and did not receive a response
Please visit Home (care.com) for follow-up help.
I like the extensive information about the caregivers. I wonder why when I tried to message, the site didn't work.
I have reached out the reviewer and didn't receive a response.
Please visit Home (care.com) for follow-up help.
The site is not intuitive. First of all, why am I paying you a monthly fee? I have chosen a person for my job but now am not sure how to proceed. I messaged her that I want to hire her, but we have not discussed her wage. A bit more direction would be so helpful!
Hi Pamela!
Thank you for providing your feedback! We vet each caregiver before they are able to use our site so you are able to make sure that is a real person you are looking to hire. I would recommend letting her know what wages you are comfortable with and go over expectations with her! Please let me know if you have any other questions! I would be happy to assist you!
I have'nt spoken to any caregivers, so I do not know how to rate your website at this point in time.
Expensive with a clunky interface and few filters and search options
Hi Sarah!
Thank you for sharing your feedback on the site! I'm sorry to hear you were not happy with the web layout. Please let me know if you need any assitance or information on how to use Care.com. I would be happy to assist you!
It is nice, but I wish I could see the applicant's resumes, references, and direct emails.
Hi Karen!
Thank you for leaving a review! Members are able to share their references information with you! On caregivers who have reviews listed, these should show directly on their account! Please let me know if you have any questions regarding your account! I would be happy to assist you!
First Care.com help was not great, hopefully this time will be better
Website is confusing. All questions should be on the home page without having to click on things. Cost should be upfront and tell you immediately what it covers. Too much clicking is required. BIG ISSUE: no phone number to TALK to someone.
Hi Michelle!
Thank you for sharing your feedback on the site! We try to make our website as navigable as possible. I apologize if you found it difficult to use. Please let me know if you have any questions regarding your account! I would be happy to assist you!
They have charged my card a year later without my authorization. The first agent refused to refund and promptly hung up on me. The second one Esparaza refused to help me in any fashion. No refund and would not bring a manager on the line. This company is not customer focused and customer service is non-existent. They are rip-off artist supreme! I have disputed the charge via my credit card and will file an official BBB report too
Hi Nikki,
Thank you for your feedback. It looks like we have sent you a message but have not received a response. If you are still need help, please message us or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
I am disappointed that I have to add-on so much to get the proper information. But you were recommended to me by someone that I value and look forward to working with you.
Keep getting errors in trying to contact providers
Hi Robin!
Thank you for sharing feedback on the site! Please message me with some more information about the issue you are having! Have you tried to clear your cookies and history to see if that solves the issue? Or remove and redownload the App if you are using the App?
We signed up for membership to find a caregiver for my mother. She fell and had to go to a rehab facility. Care, com refused to "pause" my membership for the 30 days that she is in rehab. We will need to find someone to help after she gets home, but Care, com refuses to freeze my account during her recovery time. It seems strange that a company that deals with elderly cannot plan for unforseen circumstances. I'm not looking for a refund- just help to maximize the time I have to use their service.
Lesson learned: They don't care.
Hi Saria!
Thank you for sharing your feedback on the site. I am sorry to hear you did not have a positive experience. If you would like, please message me with the full name, email and city/state listed. I would be happy to review the account with you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew!
Thank you for your feedback! I am sorry to hear you are having trouble finding a caregiver. If you would like, please PM me the full name, email and city/state listed on the account. I would be happy to assist you! I would also recommend to leave reviews for caregivers who did not show up for their interview times.