Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I requested a call, but received none. I tried to use the service and paid, but they cut me off.
It's a great site however I felt a bit surprised there was no mention of the cost in the beginning.
Hello Kristen, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Seems like a lot to go thru. Just need post-op surgery help for my daughter for a week or two.
Hi Kelly, We appreciate the review, thanks! I will be sure to share your valued feedback with our product team.
Website is kind of old and clunky. AND there are way too many offers to take more of my money
Hi Matt, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-011505 when you message.
I think I have successfully signed up but an error code has me wondering. We'll see if I am ok.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I didn't know I would have to pay for a full year, but I really need help at this time.
I like the process but am wary of anything I have to pay extra for before seeing the service work.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-009468 when you message.
Found a job on here last year. Now posting a job for my own son. Hoping to find help soon.
I seem to have signed up for the background checks and I dont want them. How can I cancel that?
I do not like that I had to sign up for premium in order to view any of the applications.
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005021 with your message.
I don't like fact that you have to pay now to use your system
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Too overwhelming and the sorting is too vague to really narrow down potential candidates.
I'm very impressed with the number of candidates, and also with their stated qualifications.
Hi David, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Keep getting messages that a technical issue please try again in a few minutes
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I agreed for a $38 dollar a month and got hidden charges right off.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
L"ll fully review after I see what the quality of the candidates is like.
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002517 when you message.
Very expensive and asking for more money for additional things which should be included.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008085 when you message.
I don't have any way to indicate the true nature of what i need.
I need to hire someone ONE time and have to pay you 77.00 dollars.
Hi Patricia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Found the person I want to speak with. Hoping to hear from her soon.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlie,
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-003824 in your response.