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Care.com

Overview

Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.

service
370
value
373
shipping
124
returns
182
quality
681
This company responds to reviews on average within 1 day
How would you rate Care.com?
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Texas
1 review
0 helpful votes
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So far so good
January 12, 2022

So far so good. Lets see if I can find a dependable housekeeper through your website

Date of experience: January 12, 2022
Colorado
2 reviews
2 helpful votes
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I am concerned that there won't be enough applicants, but I love the website so far

Date of experience: May 1, 2022
MemberCare -. Care.com Rep
over a year old

Hi Sharon!
Thank you for your feedback! If you are needing any assistance or have questions, please PM me on Facebook or visit our Help Center. We'd be happy to assist you!

Florida
2 reviews
0 helpful votes
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Way too expensive
April 5, 2022

Way too expensive. No way to try the service before paying. It seems like a rip-off.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2022
Michelle O. Care.com Rep
over a year old

I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/

Arizona
1 review
0 helpful votes
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Would be nice to filter availability a little more and give more description on special needs

Date of experience: August 16, 2022
MemberCare -. Care.com Rep
over a year old

We appreciate your review. We'll be sure to share your feedback with our management team.

West Virginia
1 review
0 helpful votes
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Don't nickel and dime
March 2, 2022

Don't nickel and dime. Offer a single rate for full featured product and cut the crap.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2022
Laurie M. Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Pennsylvania
1 review
0 helpful votes
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Invalid promo code
December 31, 2022

Invalid promo code. Coupon code did not work even though it was delivered to our mailbox

Date of experience: December 1, 2022
MemberCare -. Care.com Rep
over a year old

Hello, I am very sorry to hear your promo code did not work. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009964 with your message.

Missouri
1 review
0 helpful votes
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It would be nice if you explained what you do before we have to sign up.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2022
Laurie M. Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Texas
2 reviews
0 helpful votes
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I would like a nu.ver to speak with someone about this site. I have unanswered questions

Date of experience: August 23, 2022
MemberCare -. Care.com Rep
over a year old

As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006344 with your message.

Texas
1 review
0 helpful votes
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Easy to use
March 10, 2022

Easy to use. Lots of talent to choose from. Hoping that we find the right nanny!

Date of experience: March 10, 2022
Nebraska
1 review
0 helpful votes
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Hi
June 4, 2022

Hi. I was charged twice for signing up. I will need a refund of approx 38.00

Date of experience: May 5, 2022
MemberCare -. Care.com Rep
over a year old

Hi Ellen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002297 when you message.

Arkansas
1 review
0 helpful votes
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It is shady that I have to pay to upgrade without testing care. Com out first.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2022
Abby D. Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

California
1 review
0 helpful votes
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Won't let me update phone or address, so I can't use the service.

Your KYC questions are NOT based on my history.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2021
Laurie M. Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

Oregon
1 review
0 helpful votes
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So far it seems like it might be helpful but I can't get tge payments to go through.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2022
Michelle O. Care.com Rep
over a year old

I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/

Pennsylvania
1 review
70 helpful votes
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Received this email:

Hi, How are you doing? I'm Babra Jennings and my husband's name is Mark, I asked my Employee to help me seek a Babysitter and housekeeper. We are relocating from Australia. I am a research analyst and I recently got a contract with a company on a private research job. However, We need a competent person that will help in running some few errands and babysitting.

Which city and suburbs are you?

We need someone to work 3 days per week 4 hours per day and your responsibilities includes to pick up our baby Mason from daycare. Someone that is mature whether young or older, loves children, reliable and punctual is what we need. You will take care of my 2 year old son for three days a week and will have to take him home, give him a bath, brush his hair, clean his lunch kit/bag, and monitor him with the best care possible. We are willing to provide a metro card to pick him up at daycare.My child is my life so I expect you to give him the best care.
I will be offering you $350 weekly, I will be needing your services for 4 hours at any suitable time of yours between Monday, Wednesday and Friday and if this doesn't fit your schedule please let me know, so I can work with yours. If you believe you are fit for this position in as much you will prove yourself to be a reliable and good person,
I will instruct my financial secretary to pay for the first week before our arrival so as to secure your service in advance.

Please get back to me asap.

I will be waiting to hear from you.

Then received:

Hi, how are you doing? Thanks for your response. Please send me a copy of your resume. I and my family would be moving to Oxley Ct, Newtown Square, and we'd be coming into town less than two weeks from now. Let me know when its most convenient for you to start and also Brian's financial Clerk will make out a check that I will send to you before our arrival.
You will receive the Cashier's check which you will deduct your wages of $350 for the first week and the remaining funds will be used to buy foodstuffs and other things needed in the house. You will be getting the foodstuffs on or before the day of our arrival which is less than two weeks away.
I will also instruct my estate agent to mail the keys of the apartment to you so as to do all other necessary preparations before we arrive.
You have to get all this shopping before our arrival so that we wont have to start running around when we arrive,
So the financial Clerk would be needing the following Information to make out the check payment.

Full Name:
Full address with zip-code & Apt Number:
Age:
Gender:
Phone number:
Acceptance of offer:

I really look forward to you response

BE CAREFUL if you receive a similar offer. This is a scam!

Date of experience: July 1, 2015
California
1 review
0 helpful votes
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Not real user friendly
February 12, 2022

Not real user friendly. Had to reenter several times. You do not explain things from the get go.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2022
Abby D. Care.com Rep
over a year old

I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.

Florida
1 review
0 helpful votes
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This site was very difficult to maneuver in
March 31, 2023

This site was very difficult to maneuver in. I hope you will make it easier in the future.

Date of experience: March 31, 2023
MemberCare -. Care.com Rep
over a year old

Hi Jonathan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV013836 when you message.

Ohio
2 reviews
2 helpful votes
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It was not explained on your site about the cost, I just wasn't sure why it said upgrade

Date of experience: December 9, 2021
Indiana
1 review
0 helpful votes
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There simply aren't enough sitters that work in the evening and I can't filter for those that do.

Date of experience: March 23, 2023
MemberCare -. Care.com Rep
over a year old

So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-013624 in your response.

California
2 reviews
0 helpful votes
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Shouldnt have to pay extra for background checks. If I find an alternative website I will use it.

Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2022
Laurie M. Care.com Rep
over a year old

I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/

California
1 review
97 helpful votes
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Scam artists
April 6, 2015

I signed up for care.com months ago since then I have already found other job positions so I had completely forgotten about my profile. Ever so often I would receive texts saying I saw your profile need a nanny, caregiver, etc. In my mind why not do what I love what with kids and make extra money while doing it. I wasn't so committed to the website which was strange to me when people contacted me from my basic profile at the time I had no photo I just started the profile to not even finish it that was the first flag. The second flag was it seemed odd that every family I spoke with was moving from another state closer to my area at first it seemed ok, but then! I was contacted by a Glenn Smith I sent him my resume and all important details he needed in order to decide if I was suitable for the job we only spoke through email he said he was hard of hearing. He told me his son was in an accident and needed an electric wheelchair. Of course I think nothing of it, but looking back when a person gives you more details then they ask questions be alarmed. So my first task was for the man to send me money so I could get the electric wheelchair in order for it to be here upon their arrival. It came in a fedex package very quickly the address didn't match which was odd. I open it and it was a cashiers check of 3225. The 3000 was for the wheelchair and 225 for my advance as I was analyzing the check I looked to see that it was fake. I took it to my bank to ask if the check was fraudulent and I explained the situation I gave them all the information I had including the envelope I received. Care.com is full of scam artists it reminds me of craigslist and we all know how those ads end up. DO NOT RESPOND TO THESE SCAM ARTISTS AND FRANKLY DO NOT WASTE YOUR TIME WITH THE SITE. It's so unfortunate that the techs and other people behind the scenes do not monitor their own site care.com

Date of experience: April 6, 2015