Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
So far so good. Lets see if I can find a dependable housekeeper through your website
Way too expensive. No way to try the service before paying. It seems like a rip-off.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Would be nice to filter availability a little more and give more description on special needs
We appreciate your review. We'll be sure to share your feedback with our management team.
Don't nickel and dime. Offer a single rate for full featured product and cut the crap.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Invalid promo code. Coupon code did not work even though it was delivered to our mailbox
Hello, I am very sorry to hear your promo code did not work. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-009964 with your message.
It would be nice if you explained what you do before we have to sign up.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I would like a nu.ver to speak with someone about this site. I have unanswered questions
As an online-based company, we utilize our online capabilities to the fullest. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006344 with your message.
Easy to use. Lots of talent to choose from. Hoping that we find the right nanny!
Hi. I was charged twice for signing up. I will need a refund of approx 38.00
Hi Ellen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002297 when you message.
It is shady that I have to pay to upgrade without testing care. Com out first.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Won't let me update phone or address, so I can't use the service.
Your KYC questions are NOT based on my history.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
So far it seems like it might be helpful but I can't get tge payments to go through.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Received this email:
Hi, How are you doing? I'm Babra Jennings and my husband's name is Mark, I asked my Employee to help me seek a Babysitter and housekeeper. We are relocating from Australia. I am a research analyst and I recently got a contract with a company on a private research job. However, We need a competent person that will help in running some few errands and babysitting.
Which city and suburbs are you?
We need someone to work 3 days per week 4 hours per day and your responsibilities includes to pick up our baby Mason from daycare. Someone that is mature whether young or older, loves children, reliable and punctual is what we need. You will take care of my 2 year old son for three days a week and will have to take him home, give him a bath, brush his hair, clean his lunch kit/bag, and monitor him with the best care possible. We are willing to provide a metro card to pick him up at daycare.My child is my life so I expect you to give him the best care.
I will be offering you $350 weekly, I will be needing your services for 4 hours at any suitable time of yours between Monday, Wednesday and Friday and if this doesn't fit your schedule please let me know, so I can work with yours. If you believe you are fit for this position in as much you will prove yourself to be a reliable and good person,
I will instruct my financial secretary to pay for the first week before our arrival so as to secure your service in advance.
Please get back to me asap.
I will be waiting to hear from you.
Then received:
Hi, how are you doing? Thanks for your response. Please send me a copy of your resume. I and my family would be moving to Oxley Ct, Newtown Square, and we'd be coming into town less than two weeks from now. Let me know when its most convenient for you to start and also Brian's financial Clerk will make out a check that I will send to you before our arrival.
You will receive the Cashier's check which you will deduct your wages of $350 for the first week and the remaining funds will be used to buy foodstuffs and other things needed in the house. You will be getting the foodstuffs on or before the day of our arrival which is less than two weeks away.
I will also instruct my estate agent to mail the keys of the apartment to you so as to do all other necessary preparations before we arrive.
You have to get all this shopping before our arrival so that we wont have to start running around when we arrive,
So the financial Clerk would be needing the following Information to make out the check payment.
Full Name:
Full address with zip-code & Apt Number:
Age:
Gender:
Phone number:
Acceptance of offer:
I really look forward to you response
BE CAREFUL if you receive a similar offer. This is a scam!
Not real user friendly. Had to reenter several times. You do not explain things from the get go.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
This site was very difficult to maneuver in. I hope you will make it easier in the future.
Hi Jonathan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV013836 when you message.
It was not explained on your site about the cost, I just wasn't sure why it said upgrade
There simply aren't enough sitters that work in the evening and I can't filter for those that do.
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-013624 in your response.
Shouldnt have to pay extra for background checks. If I find an alternative website I will use it.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I signed up for care.com months ago since then I have already found other job positions so I had completely forgotten about my profile. Ever so often I would receive texts saying I saw your profile need a nanny, caregiver, etc. In my mind why not do what I love what with kids and make extra money while doing it. I wasn't so committed to the website which was strange to me when people contacted me from my basic profile at the time I had no photo I just started the profile to not even finish it that was the first flag. The second flag was it seemed odd that every family I spoke with was moving from another state closer to my area at first it seemed ok, but then! I was contacted by a Glenn Smith I sent him my resume and all important details he needed in order to decide if I was suitable for the job we only spoke through email he said he was hard of hearing. He told me his son was in an accident and needed an electric wheelchair. Of course I think nothing of it, but looking back when a person gives you more details then they ask questions be alarmed. So my first task was for the man to send me money so I could get the electric wheelchair in order for it to be here upon their arrival. It came in a fedex package very quickly the address didn't match which was odd. I open it and it was a cashiers check of 3225. The 3000 was for the wheelchair and 225 for my advance as I was analyzing the check I looked to see that it was fake. I took it to my bank to ask if the check was fraudulent and I explained the situation I gave them all the information I had including the envelope I received. Care.com is full of scam artists it reminds me of craigslist and we all know how those ads end up. DO NOT RESPOND TO THESE SCAM ARTISTS AND FRANKLY DO NOT WASTE YOUR TIME WITH THE SITE. It's so unfortunate that the techs and other people behind the scenes do not monitor their own site care.com
Answer: Hello, I filed a complaint with the Better Business Bureau and they are currently investigating Care.com. This is important enough to me that they have scammed me out of 6 months of payments and I had to close my credit card for Fraud. If you have had a bad experience with Care.com, I would encourage you to file a complaint with BBB. If enough people complain, then they will take more serious action. Here is the website. It is a short process to submit a complaint. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Answer: Steer clear from Care.com or what we prefer to call Care-aless. Com! They are only about profit for them. The site is for trollers that prey on innocent families. You'd be better off putting an ad in your local newspaper. Most local newspapers also have online readership too!
Answer: I am determined to shut this site down. I am contacting news programs, The Today Show, Good Morning America and any and all others. Shut them down!
Answer: I would be cautious. I hope she is not moving for the job, as that is NOT a good idea. I get text messages daily from people asking me to email them (often for a friend), or someone coming from out of town or whatever. I delete these right away. First of all, they should go through the regular website and email you. No one would hire anyone without first meeting them, checking references, etc. I am sitting at the home of someone I took with through the Care site. I first communicated via email, then set up a face to face and met the kids. If it seems too good to be true, it is. USE COMMON SENSE! Seriously, if you don't have common sense you really shouldn't be taking care of kids, pets or anyone else!
Answer: This is so sad! I have been on both sides as I have an assisted living home in Pensacola Florida. I used care.com to staff my home; awful. Then when I had myself on as a provider they suspended me for a 14 year old non viloent misdemeanor, and they did not even have my permission to check past 7. They want you to get crappy providers, the good ones are kicked off because once ya get a good one, you no longer need them. Cash cow corrupt company who makes rules up as they go along, I heard 20/20 is doing a special. I plan to contact them, as I am verifiably the best care coordinator hands down, extremely good with direct care. You will only ever be returned 1 month contact the Federal Trade Commission file a complaint that's what I did, the more problems the better the case against care, com
Answer: Your guess is as good as mine. Maybe they have a big money backer and can screw people of their money and lack of customer service? They should be called, I don't care.com
Answer: If I were you I'd choose another site. Care.com is terrible.
Answer: Some of the clients are looking for cheap labor through the internet for housekeeping. I usually tell the person to call me back for interview finish. Then I would tell them that I am self-employed and they would need to file a 1099 for taxes to IRS.
Answer: Care.com is set up for parents that pay for the service... Parents can enroll for free and place and add. However, If they do not forward their credit card any messages from caregivers will have a blocked phone number. The babysitter cam also enroll for free and make a profile for her services. However if she does nor forward her credit card she can only apply to 8 jobs every 28 days and only the ads from parents that have paid for an account will be able to contact her. DO NOT respond to anyone contacting you on your phone that did not contact through Care.com first... This is always a scam... The message will look like this: I am moving to your area soon and need car for my son/daughter. Kindly respond to my email.(They are looking to scam you for money.)
Answer: Sitter city.com could help you. I have honestly had nothing but problems with care.com. They make up rules as they decide not how things are written and do not follow their own privacy policy. They feed on single moms and dads. As well as children providing for aging parents You can place an add on Craigslist as well, for free and your prospective employee provides their own background check as it can be a most recent one and obtained by themselves at 5 to 10 dollars
Hi Sharon!
Thank you for your feedback! If you are needing any assistance or have questions, please PM me on Facebook or visit our Help Center. We'd be happy to assist you!