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Card Cookie

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California
1 review
6 helpful votes
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Scammers
November 24, 2019

I ordered a gift card online, they processed my debit card, then want more information like my drivers license to verify my debit card. I place online orders all of the time with this card, and have never been questioned like this. Don't use this company, not worth the discount.

Date of experience: November 24, 2019
Wisconsin
1 review
0 helpful votes
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Card Cookie is one of the best site to purchase gift cards with excellent customer assistance team.
Their customer assistance team always help me promptly and courteously.

Thank you Card Cookie for striving to be a great site.

Date of experience: February 5, 2020
Texas
1 review
0 helpful votes
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Best Prices and Good Customer Service!
August 29, 2021

I have been using CardCookie for years, primarily for Starbucks. Rare that I have any issues with a card not working. If that does happen, Customer Service is quick to respond and replaces the card. I'll keep using CardCookie for a long time:-)

Date of experience: August 29, 2021
New York
1 review
0 helpful votes
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When I first purchased giftcards from this site, it asked me to verify and I was skeptical to submit my ID. I sent an email and Tom replied within 15 minutes telling me I can verify a different way. Once I was verified, the giftcards were approved within minutes. My giftcards work as expected as well.

Date of experience: January 29, 2022
Nevada
1 review
0 helpful votes
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I have been making a lot of purchases with Card Cookie for the past 3 months. Every once in a while I have a problem with a card I purchase and customer service has always fixed the problem immediately whether it's during the work week or on a weekend. Their customer service is the best!

Date of experience: August 9, 2021
New York
1 review
0 helpful votes
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Great Value!
January 22, 2020

I use Card Cookie frequently and they always provide a great value.The only complaint that I have is they fail to communicate when there is an issue. They will always resolve an issue but will take several days or weeks to respond. They provide a great value and I will continue to use them.

Date of experience: January 22, 2020
Florida
1 review
0 helpful votes
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Great Service
July 3, 2020

I had a problem with a gift certificate and contacted customer service. I received an email the following morning requesting additional information and within two hours the problem was rectified! Tom in Customer Service was extremely helpful. Much appreciated.

Date of experience: July 2, 2020
Maine
2 reviews
0 helpful votes
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Customer service
June 20, 2021

I found out on a weekend that the Walmart card I had purchased. I reached out to customer service on Saturday and by Sunday morning that had provided me with a new one - no hassle at all.

Great service!

Date of experience: June 20, 2021
California
1 review
0 helpful votes
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I am using card cookie regular basis to purchase discount cards, I got an email, which says additional discounts (5%), right after I receive email, I purchased target gift card for $125, some reason I don't get addition (5%) discounts. I have contacted customer services, they responded within 24hrs and given two $10 discount cards free of charge. I am so impressed with Card Cookie discount cards and customer service.

Date of experience: March 22, 2020
California
1 review
0 helpful votes
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Fandango gift card
January 25, 2020

My daughter referred me to this site. It was easy to purchase. It took about a day for the cards to activate. I had a glitch with my email address. I contacted customer support via email It was fixed right away.

Date of experience: January 25, 2020
Virginia
1 review
0 helpful votes
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I had previously used another discount gift card site but they got swallowed up by retailmenot so i wanted to try another one and found cardcookie. I hadn't used them before and was naturally skeptical. I ordered 2 Cabela's giftcards (100.00 and 15.00). After I placed my order almost instantly I received an email about my order and to confirm some information which I thought was a nice added protection. Received another email that the order had been confirmed with the info requested and then about roughly 2-hours later I received my email with the 2 cards and links to their details. I applied them to my online order at Cabela's.com and they went through nooo problem! Cardcookie IMO is a great site for discounted cards and will definitely be going back for more! Thank you card cookie!

Date of experience: August 12, 2020
California
1 review
1 helpful vote
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Scammers
March 30, 2024

This company took the money off of my card but no gift card. So I'm filing a motion against them.Dont buy from this company. I wish I would had done my homework on this company

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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I've used Cardcookie for some time. Never had a problem with my order until today. I purchased a card and the one I received had a much lower amount on it than what I'd purchased. Thinking I got scammed, I emailed Cardcookie support, and they resolved it very quickly - within a matter of minutes - and professionally.

Needless to say I'm a happy camper and I will be giving them my business again.

Date of experience: September 28, 2021
Florida
1 review
0 helpful votes
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I am regular customer and after dozens of purchases I had one bad card. Emailed customer service and within minutes not only I had a response but also a replacement card of equal value. Sarah is impressive!

Date of experience: August 19, 2021
Florida
1 review
0 helpful votes
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That's what I like most about Card Cookie - they stand behind what they sell. I have occasionally had a problem about something I bought and they always correct the problem immediately! I love their customer service.

Date of experience: June 13, 2022
Oklahoma
1 review
2 helpful votes
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The Best
February 16, 2020

They have the best discounts on gift cards. I have been using them for over a year I purchase a gift card through them on average at least once a week. I have had one issue and from the time I sent an email about it to customer service to the time it was corrected was 16 minutes. (Sarah with their customer service department was fantastic!) I have and will continue to recommended them to everyone I know.

Date of experience: February 16, 2020
Florida
1 review
0 helpful votes
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I have been buying gift cards from Card Cookie for years. I have always had good experiences with them. Recently, I had a problem with one of the cards I purchased from them. I shot them an email and within a few hours I had a response and they made everything right with the card. These guys are my "go to" guys.

Date of experience: June 11, 2020
Arkansas
1 review
1 helpful vote
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Dont do it
December 31, 2021

They had a 14% discount for the card I needed so I was not as careful as I should have been. Asked for drivers license(?). Got email saying order was processing. Checked CITI sit and had been charged.
Several emails later and finally received email stating due to technical issues order is cancelled. Checked CITI again and charges had disappeared, THE MOST DISTURBING thing is while searching for their email I saw that I had attempted to buy from them March of 2020 and the same thing happened!
The technical issues email was verbatim! All of the positive reviews are the only review for each person.

Date of experience: December 31, 2021
California
2 reviews
0 helpful votes
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Purchase several Starbucks gift cards, but the cards received show less than the amount purchase. Contact customer supports and got the problems resolve less than 24 hours.
Would buy gift cards from Card Cookie.

Date of experience: February 6, 2020
California
1 review
10 helpful votes
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100% fraud
July 18, 2019

On two different occasions I've tried to buy a gift card ($20). And on each one, I verified my name, address, CC #, and the code sent to my cell phone. Each time they say they couldn't verify me + my order is cancelled. Of course it is -- you have alllllll my personal data now but all I get is excuses + errors when I contact them by email. I'm worried about fake charges on my CC now. NOT WORTH the small discount they 'supposedly' sell gift cards for.

Date of experience: July 18, 2019

Overview

Card Cookie has a rating of 3.9 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Card Cookie most frequently mention gift cards, customer service and best discounts. Card Cookie ranks 6th among Gift Cards sites.

service
106
value
103
shipping
78
returns
74
quality
97
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