Card Cookie has a rating of 3.46 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Card Cookie most frequently mention gift cards, customer service, and best discounts. Card Cookie ranks 11th among Gift Cards sites.
This company does not typically respond to reviews
No critical highlights yet
Best vendor in town when you want discounted gift cards. The Customer Care team is fast at communicating my concerns and fast to deliver. I have been a loyal customer for many years and never had a problem with them. You can definitely trust that the gift cards they are selling a valid and legit. Thank you Card Cookie!
I had a problem with their verification process, even though I have 40 years of excellent credit history. When I place an order to buy a card, it is cancelled by them. I have emailed them 10 times---THEY WILL NOT RESPOND!1 What TERRIBLE TERRIBLE (as in non-existent) customer service. They should be ASHAMED of their LOUSY LACK OF courtesy and respect to customers. AVOID... AVOID... AVOID...AVOID.!
Best vendor in town when you want discounted gift cards. The Customer Care team is fast at communicating my concerns and fast to deliver. I have been a loyal customer for many years and never had a problem with them. You can definitely trust that the gift cards they are selling a valid and legit. Thank you Card Cookie!
Tip for consumers:
Great service all the time!
Products used:
Apple gift cards
I had a problem with their verification process, even though I have 40 years of excellent credit history.
When I place an order to buy a card, it is cancelled by them.
I have emailed them 10 times---THEY WILL NOT RESPOND!1
What TERRIBLE TERRIBLE (as in non-existent) customer service. They should be ASHAMED of their LOUSY LACK OF courtesy and respect to customers.
AVOID... AVOID... AVOID...AVOID.!
The worst billing system I've seen in my life, you never know if they're going to send your card or if they're going to cancel it, other than that the shipping time line is insane
I rarely had issues with them before December 2021. However all the recent purchases got cancelled. At first they would say the balance of the card can not be verified but now they just say they can not verify my payment which absolutely make no sense because every time they charge my card successfully.
The cards that I tried to purchase are for Apple, Costco, and target.
Why do they prescreen the cards before listing them?
I'm a regular buyer on Card Cookie. 99% of the time, everything is fine. In the 1% of the times I have had issues, the support has been ultra quick to respond to my issues and resolve to my satisfaction.
I could not recommend Card Cookie more!
This company took the money off of my card but no gift card. So I'm filing a motion against them.Dont buy from this company. I wish I would had done my homework on this company
I had issue with the amount that was supposed to be on the Card. Sent them an email they resolved the problem with in three hours. I have been using them since 2021 only had two discrepancy. I would recommend them highly!
Tip for consumers:
Great reasonable prices 👏
Products used:
Target, walmart and home depot
Avoid! I bought lowes gift cards from them in Good faith and I got bad cards in return. 7 cards didn't work. They said there was nothing they can do since my purchase was over 100 days ago. Clearly they are selling fraudulent cards or have such little security that makes buying from card cookie a complete rip off. I hope they feel good about themselves for suckering someone out of $350. Don't waste your money. Scam artists!
Tip for consumers:
Just don’t do it
Products used:
Gift cards
I bought several cards on multiple occasions from this site and most were compromised or invalid upon arrival to my email address. Customer service was a joke. They questioned me as if I sent the bad cards to myself. Took a long time to get the money out back on my credit card. They will charge you the fee for the purchase immediately but drag their feet sending out the purchased items.
Tip for consumers:
There are many places who sell cards. This one should be the last choice of a desperate person seeking a last minute gift you make.
Products used:
Cards
I bought 2 gift cards from this scam site. They sent an email saying the amounts were wrong after waiting 5 days and the order would be cancelled. I received no refund and had to file a fraud case with my financial institution to finally get my money back. Avoid at all costs.
Tip for consumers:
AVOID AT ALL COSTS
Products used:
None, scam site
I use Cardcookie regularly and appreciate the fact that they often have sales. There are rare times where I've run into issues but they ALWAYS resolve them within 24 hours - often in 1-2hrs. The cards are digital and are loadable to a store's app if you prefer to use them that way. I have been buying cards from Carcookie for over 5 years and highly recommend!
I attempted to purchase gift cards twice, with two different credit cards, and both times CardCookie required me to send them a scan of my driver's license to complete my order. I use dozens of online sites and this is the only one that asks for me to share sensitive information. Not worth the security risk to save a few dollars - I cancelled the orders and used another gift card site.
1. Make sure you check the balance when your cards are delivered. There may be lesser amount, no amount or even invalid card.
2. Only buy when you are planning to use within 100 days of the purchase otherwise they won't even entertain your request. I have been a long time consumer and I was super disappointed obviously as i lost $150 just because i missed the 100 day window. Both the cards had the balance i checked when purchased but after the 100th day its gone and they dont even bother to check what's the issue. Pathetic as it sounds.
In the past, the gift cards would come within a few minutes, but now it takes sometimes overnight/half a day. Not sure why it takes long now to get the gift cards
Do not expect to buy from this vendor and get gift cards right away. Out of my nine separate orders, only one went through with no problem. Now they want all this verification -- and from what I read, that may not solve the problem. Forget responsive customer service.
I have been using Card Cookie for 2-3 yrs and absolutely love it! Always great prices and customer service is attentive to any issues that may arise. Keep up the good work!
Card Cookie has been really great since I began to use them a few months ago after being recommended to them by a friend. Orders are fulfilled pretty quickly when purchased during their business hours. I recently received a gift card with no value and support was able to provide me a replacement card with the same value within an hour of being notified. I'll continue to use them as my primary website to purchase gift cards at a discount.
I made several purchases from them without issue. Then my card was compromised the day I made a cardcookie purchase & my bank froze this trasaction along with several other fraudulent charges. I later confirmed the cardcookie transaction was valid & my bank unfroze it, but my cardcookie account is still blocked & they are completely non-responsive.
Tip for consumers:
They wer sometimes slow to process but overall they were okay up until my most recent purchase. My card was compromised and my cardcookie transaction was flagged by my bank as potentially fraudulent (along with several other charges which were actually fraulent.) I confirmed the cardcookie transaction as valid, but because it was frozen for a few days I'm now unable to do anything on cardcookie. They are completely non-responsive now so I wouldn't count on them to fix anything that goes wrong!
Products used:
I've bought several gift cards from them.
Sometimes the site runs on the slow side, but when I have a problem service has been excellent in helping and solving the issue. Would recommend
I've ordered several gift cards from Card Cookie and in the rare cases where something is wrong with one, their customer support team has come through with a solution same day! I was hesitant at first but glad I tried the first order because now I always check their site before any big shopping trips! Thanks, Card Cookie, for making it so easy and for all the help when I reach out!
Tip for consumers:
Timing is everything. If there isn't a value you want available, wait a few hours and refresh, you might find it then!
Products used:
Gift cards
I recently found this site, placed my first order and it was a great experience to save some money. I was a little skeptical about the additional verification process, but it was valid and easy. I received one Starbucks gift card that had an "already been registered" message - customer service replied to my email and resolved the issue quickly within a couple of hours. Had a great experience and plan to buy more in the future.
Products used:
Gift cards
I have been using Cardcookie since 2018 and used to buy several gift cards occasionally. Cardcookie never disappointed me in any of my purchase. The customer support experience was also AWESOME. For instance, I realized that one of the gift cards is having $0 instead of $50 after 10 days, as I didn't get chance to apply that in my account. Cardcookie support team was able to send the replacement card immediately as soon as I sent the email. I definitely recommend this website and will continue to purchase...
Products used:
Gift Cards
They canceled my order three times due to their inability to accept my credit cards through their card processor, Stripe. Worse yet, their faulty and burdensome customer "verification" process requires undue amounts of personal information to be submitted, including pictures of drivers's licenses. The order process is the worse one I have ever had via online purchasing and due to the amount of personal information they require, I'm suspicious of the company.
Tip for consumers:
Be wary unless you want to go through many hoops and provided personal information in order to save relatively small percentages of purchase prices.
Products used:
None. The issue was with their ordering process.
As a new customer I tried to purchase an item for $40 through their website. Their payment service posted the $40 pending charge to my account, then the cardcookie website said there was an error and my card could not be processed, which was completely not true.
When I contacted customer support, they said they had to cancel my order because my account was unverified, even though they never asked for any sort of verification before they took my credit card info. Customer support claims that I will get my money back once the pending charge falls off of the account, but with Christmas just a few days away I feel certain not to see the money before the holiday. Feels like I got cheated out of $40 the week before Christmas and I will NOT be giving them any of my business in the future.
Edit- I need to make sure I emphasize that customer service was responsive to my emails and that the pending charge was removed from my account. The whole issue seems to be the company's unfortunate policy of accepting payment from new customers on orders before they are actually willing to accept and process orders from those customers. In the end I did not purchase my item but got the pending charge dropped from the account after just a few hours.
Tip for consumers:
Make sure your account is verified before attempting any purchases with this seller.
Products used:
None. I was temporarily charged for an item (a gift card) that i never received.