Carchex

Fake Warranty. Does NOT pay for any repair. I totally waste 3 months of payment for the PREMIUM PLAN.

First of all, congrats to all the tellers because they are very well trained to tell you everything you want to hear when you are about to buy the plan.
After they promised me all the good things included on the most expensive plan available for my car, I purchase it.
After few days I've got the book by mail with all the info I would need to make a claim if I ever need to make one. Everything was going well as the teller told me and I had the FAKE piece of mind of driving a car with full warranty coverage by one of the "best" options available in the market.
Three and half months later I heard a noise on my steering wheel and I took to my Acura dealer. They checked the car and found a "little leak" on my steering wheel pump and that would cost around $600. I told them about my coverage and they said they could handle everything and I didn't have to worry about anything. For my surprise, they called and CARCHEX told the dealer they would have to send an inspector to make sure the dealer was right about the diagnostic. What? Also I had to leave the car at the dealer because the inspector had a window of 24-48 hours to go check the car. Really? Ok, and the "rental car" that I had on my plan did not applied on that case because the inspector did not approve the procedure yet. I had to call my wife to pick me up at the dealer and wait 2 days without my car so they could come with the approval. PS: The Dealer told me they never had to deal with a such a bureaucratic company specially because the cost to fix the problem was under $1000 and would take only 3 hours to correct the problem and I could go back home at the same day but anyways...
After two days of waiting, the inspector told the dealer that the problem would be a defective gasket and it was quite possibly an old problem. That's why they could not afford it. The dealer said that this was extremely atypical and because I am not a mechanic or a car specialist it would be impossible for me to identify this defect in the acquisition of the plan. They also told me that never had a claim denied for similar reasons.
I still tried to talk to CARCHEX to identify the error in view that it made no sense to me and to the dealer the excuse they gave to not repair the defect.

The result was that they refused to examine my case more thoroughly and would not pay. After paying almost $900 for a premium plan I had to cancel my policy and still pay the $600 to repair my car.

I would NEVER RECOMMEND CARCHEX.

WASTE OF TIME AND MONEY.