• CapBeast

CapBeast

Overview

CapBeast has a rating of 1.9 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CapBeast most frequently mention customer service, credit card, and custom hat problems. CapBeast ranks 37th among Hats sites.

  • Service
    83
  • Value
    82
  • Shipping
    81
  • Returns
    64
  • Quality
    75

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15

Instant Feedback

3,436 reviews

77
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What reviewers want you to know

Positive highlights

  • Great customer service; The agent made sure my order was delivered on time for the event.

Critical highlights

No critical highlights yet

How would you rate CapBeast?
Top Positive Review

“Recommended!”

Thaddeus A.
4/23/24

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching! Recommended! Getting them from US to Sweden was a bit of a challenge, has nothing to do with CapBeast, just the international shipping that dragged out in time. Love that they do offer the option! I'll be back!

Top Critical Review

“Looks hooooorible”

Andrai W.
4/22/24

Worst quality i have ever seen. Embarrassing, I will have to throw this hat in the garbage, What a waste after waiting 8 weeks,

Reviews (284)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (118)
Thumbnail of user matthewb1499
1 review
0 helpful votes
March 11th, 2022
Verified purchase

For $40+ I expected some solid embroidery work. Unfortunately some of the inner design of the logo was misaligned with the border, which was noticeable up close but passable from a distance. I've had better experiences with other sites for less money, so I'd probably shop elsewhere in the future.

Tip for consumers:
Bit pricey for the accuracy of the embroidery when submitting complex logos.

Products used:
Nike Hat

Service
Value
Shipping
Quality
Thumbnail of user georgec1786
1 review
0 helpful votes
April 28th, 2023
Verified purchase

Hat was defective. F looks like a P. They said they would replace it. Then kept saying it was delayed because they were backed up. 2 months later and they flat out stopped responding.

UPDATE: changed from 1 to 3 stars. Months later, they finally did send the replacement hat.

Thumbnail of user zackaryp1
1 review
3 helpful votes
January 16th, 2019

I ordered a hat 3 years ago and it never came! I see other people are having issues with this scam as well!

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Company Representative

Thumbnail of user williamk347
W K.
Typically does not respond to reviews

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