I should have checked other people's reviews before I ordered from this company. They printed 1 of my canvas in the wrong direction. Had to provide screenshot of my order showing my photo as landscape but they still argue I selected a portrait canvas. Very argumentative, don't answer emails, stay away. I will not do business with them again.
The WORST customer service I have ever experienced. My client's order is extremely late and all the person claiming to be the manager had to say was sorry we are behind? Seriously? I asked for a refund and told him to cancel my order and he said no I'm not doing that. I will NEVER order another thing from them again. They were my supplier for over a year but they are impossible to get on the phone or answer a simple email and when they do answer it's some rude person claiming to be the owner with 0 customer service skills. He held my order hostage until I removed my negative reviews and has been harassing me by phone to remove them. They don't care about you, just about the bottom dollar. Today was the final straw.
Not only are the other reviews here correct about the non-existent customer service, be aware that they also do business under several names (i. E. Poster Factory). The prints themselves were satisfactory, but whatever you do, don't over the framing. The frames they sent cost $48. I found them at Walmart for $3.99. Besides being sold something that was so cheap, they packaged them together and the cheap frames came in damaged, scratched on the thin plexiglass, cracked and the frame falling apart. Least you think it was UPS, the box was in perfect condition, it was a very simple sixth grade logic, if you are going to bubble wrap more than one together, don't put them facing each other but put them back to back. Because they were for Christmas, since I couldn't get the company to respond, I had to go buy frames for the 4 photos that I bought so this became a rather expensive print in the end.
This company offers zero customer service. The person who answers the phone in customer services, Jesse, doesn't care and make no apologies about your order. Believe me, they got your money, but they don't care if you get your item. I've called customer service twice now for an Item that was ordered over 3 weeks ago. The excuse is "we are busy". Well with this type of customer service you won't be busy for long. I won't order from them again, and I would never recommend them. I've NEVER seen worse service in my life.
This company is terrible. I ordered 4 prints and each one of them was ruined. For my troubles they thought it was best to give me a refund of $14.80. Which is absolutely insulting. They will not be in business for long and I would go somewhere else so you don't have pictures that look like a grade schooler did them.
Placed an order with for 2 canvas prints for the same size so they would look good next to each other. Received an email to call them back tried for days to get a hold of someone with no success. They finally sent me the canvas's and one of them was the wrong size.
Still unable to get a hold of anyone to discuss this. You are really taking a gamble on this company.
I spoke with a guy named Jesse. He has to be the rudest customer support person I ever talked to. I called up to check on the billing of a particular order I made and he just hung up on me. Absolutely pathetic customer service. Please stay away from this company
I sent 2 pictures to print canvas on BOGO. They contacted me and said one of the prints would not come out good. Great they called. I told them if it would not come out good then cancel the order. They said OK. I received both canvases today. The one looks horrible. It was supposed to be cancelled and they did the photo anyway. Absolutely horrible service. I didn't want to pay for something that would not look good. Never again will I use this company. Beware...
Canvas Print Factory does not operate like a professional business - the customer service is nonexistent, and the quality I received on my order was poor. Their "return policy" asks you to call them, which just sends you to voicemail - brilliant business right? I've yet to hear back from them regarding the grainy quality of the product they sent to me - left voicemails, emailed, etc. Avoid. Avoid. Avoid.
I tried calling multiple times. Nearly impossible to get someone to answer the phone and after I make it to number one in the cue, it dumps into voicemail. When I finally got to a human he was so rude. Jesse I believe he said his name was. He said he can't tell me when it will ship. I said I just want I can't cancel it then. He said I can't! What kind of business is this?!? Don't let the professional looking site fool you too. Do not order anything from them
I have used Canvas Print Factory several times and have been very pleased. They have made my photos look so professional. I am more than pleased! I have had them print 10 pieces for me and I'm planning to do more. I am going to do an entire wall of photos from my trip to the Netherlands and Canvas Print Factory have already printed 5 and I have plans for them to do at least another 10.
I gave this company two chances and a full month before writing this review. The quality of the prints was poor, the sizing was off and there was ZERO follow-up after two emails and a month of patiently waiting for them to at least attempt a resolution.
This place should not be in business. Was told my order would ship within 5 days of receiving the order. It has now been 3 weeks. I called and was told that they were busy. That they had 500 + orders to ship. Mine was "printed" on the 11th and it is now the 23rd. Stay away these guys are the worst of the worst
Placed order and didn't receive by the date I was told. Called Customer service and jessie told me that it was shipping Wednesday.It did not. Called again on Friday and before I could even give an order number for customer service to look it up- i was told my order was delayed. I asked how he knew this when I didn't even give him an order number to look up and he said because all orders are printed but not shipped. When asked how they were all printed Monday and on Friday still not shipped- I got no answer. I asked to speak to management or supervisor and was told NO. Little did this company know I had ordered from several companies and was doing a review for a blog. All companies passed with flying colors with exception of this company! DO NOT ORDER FROM THEM.
I ordered canvases the size and direction I wanted they they printed them all wrong. Called to have them reprinted after I had to send them a picture proving it was wrong. Then nothing for another two weeks. Called again and asked for a refund. They said it would be don asap but two weeks later still nothing. Thank goodness for a great bank that opened a case against them and I got refunded. NEVER AGAIN WOULD I USE THEM.
No notifications of progress, shipping status or anything. I called after waiting 3 weeks and some Jerk at customer service just hung up on me. Finally after a month I did get shipping info. Still no print. Go anywhere else but here. Costco... you are better than this.
I placed an order and it never arrived, no one replies at customer service. This place is a scam! I am so disappointed. They are nothing but thieves who should be ashamed that they steal people's money. I'm changing my credit card number now because of them
My order was supposed to arrive last week and still hasn't shipped. I spent several minutes talking to a representative to would not offer any sort of expedited shipping (unless I paid an high amount for it) or any refund. He said they were backed up and there was 'nothing he could do'. Terrible company. Will not be ordering from here again.
I purchased $100 worth of canvases for Mother's Day. It is now 4 days after Mother's Day and this company hasn't even shipped my product! The phone number on their site goes directly to voicemail and nobody will call you back! I had to find out from UPS that the email confirmation these guys sent me stating that "... your product has shipped!..." was actually a lie. Worst Mother's Day gift ever.
I'm a professional graphic designer and Canvas Print Factory always make me look like a rock star with my growing clientele. Jesse has been extremely helpful in ensuring the designs are printed to perfection and arrive promptly. I've used a variety of printers from across the country and I couldn't be happier with the print quality, customer service, and pricing:-)
Overview
CanvasPrintFactory has a rating of 2.2 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasPrintFactory most frequently mention customer service and credit card. CanvasPrintFactory ranks 79th among Paper sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members