Tried to cancel an order immediately after I placed it-sent emails-phone messages-the worst customer service! Had to make a claim with my credit card company, and the BBB! They charged my account and never sent the picture!
Stay away!
I received damage goods that were not on time and I can't reach anyone to discuss the matter. I think this is one guy who has a Verizon cell phone, from what I can tell. The phone rings and rings and then you get a Verizon canned outgoing message (the number you are calling could not be reached, leave a message).
While the Prints are OK, they aren't bad. They fact that I paid for shipping and got them a week late. When I called to check on status, the customer service rep was a, rude and b, incompetent.
Not going to do business again with them!
Placed order 1/27/17 and got a couple days later then I was told but no big deal. I didn't hang right away bc we were painting. I put up a couple days ago and no matter what it's not straight, the canvas is crooked. So today was the first time I had time to call, it's been about 2 months, not 2 years. I simply asked if I return can he replace. He said no, what am I supose to do with the crooked one. He told me I can pay and order a new one, it's been more then 7 days! He never apologized, I asked for a manager he said he is the manager. He was so rude, never apologized. Don't give this company $1 of your hard earned money, they don't stand behind their product!
In a commodity market where there are millions of print companies providing the same services, do yourself a favor and go with a company who values their customers. I did not receive my prints in time for Mother's Day and received no fair compensation given the items where delayed due to Canvas Print Factory's error. The owner was argumentative, completely disrespectful, and did not care tobresolce the issues he had inflicted. This is by far one of the most horrible experiences I've had with a business, and I've reported them to the BBB. Support companies who deliver a good product and care about customer need. Canvas Print Factory is anything but... and I am shocked they are still in business.
Had 3 comparablr pics put on canvas using different companies. The other 2 companies did great. Canvas print factory did the smaller print 11 x 14 and ir is blury while original is not.
I have used Canvas Print Factory several times and have been very pleased. They have made my photos look so professional. I am more than pleased! I have had them print 10 pieces for me and I'm planning to do more. I am going to do an entire wall of photos from my trip to the Netherlands and Canvas Print Factory have already printed 5 and I have plans for them to do at least another 10.
For the best value and service, there is no need to go anywhere else! These folks know what they are doing when it comes to canvas printing. They are responsive, professional, and their customer service is superior to any other canvas printer out there... they actually have a human answering the phone instead of just chat or email customer service, which is super frustrating when you're trying to get an order in.
It has been over six years we have been getting our pictures printed on canvas by CanvasPrintFactory. They are doing an extremely fabulous job. The color clarity even on old non-digital pictures, pricing, customer support, choices in sizes and framing along with speedy delivery seems to be their mantra. They constantly offer discounts which are very handy.
We are very happy with our printed canvas and would highly recommend others to get your printing done here.
Nilima
Purchased a canvas for the holiday and was blown away by the quality of service and customer care I received before and after the purchase. Called in before I placed the order was given an honest and ACCURATE time frame for my delivery, something other vendors are not doing at this time. Would like to let everyone know I recommend these folks whole heartedly! Thank you canvas print factory!
I needed help with the resolution of an image to print and with resolving an issue I was having with a promo code. Jesse solved both issues right away! He was so helpful. 100% satisfaction from me! Thanks, Jesse!
I received my canvas prints in less than a week and they were absolutely beautiful! I called first once I read all of the reviews since the price was so great and he guaranteed me a great job and that he did! Thank you!
If you are looking for fantastic quality at a reasonable price look no further. I received my first shipment last week and just ordered again. I am very happy with the quality and also the customer service... If you are in the market for canvas pictures look no further, this is the place to go!
For me and my business getting it right is imperative.The guys at Canvas Print Factory ( Jesse Shaw is the best!) have always made sure that I have what I need, and more importantly something where many businesses fail, they get it to ME WHEN I NEED IT! It's nice to work with people who care. I am a customer for life! Philip Jones owner of P. Marcus Enterprises Inc.
This company is a total scam! I can't believe I didn't check the reviews before I placed my order. 3 week late and I'm still waiting on my order. I will call my credit card company and dispute the charges. I can't talk to a representative! I am furious!
DO NOT ORDER YOUR CANVAS FROM THEM! The quality of the work is horrible. Wedding canvas turned out grainy from pictures from a professional photographer! Absolutely horrible customer service and they would not provide a refund.
We had a super tight deadline and Jesse made our order happen! We placed our order on Monday 9/11 and had our two canvases on Wednesday 9/13. They are beautiful and just what we had hoped for. Thank you SO much for the great quality and service!
http://www.canvasprintfactory.com/ website is a scam. You submit your order and it will NEVER be shipped. Your receiving date will come and it will go and you will not have a print. You will call and Jesse will tell you it will ship today or tomorrow. It will not. You have been warned!
I order one canvas print on Nov 22. When I get the email for my order confirmation it supposed to deliver between Nov 28 to December 1. Now it is December 5th. I have tried to call them but the phone won't picked up. It looks like it is a scum. This is my order confirmation email.
Shipping information:
Tilahun Ashagre
Your order was placed successfully.
Thank you!
Order ID: ******* Shipping information:
Please keep your order id safe for future reference
Your order will be delivered between November 28,2016 and December 1,2016.
Order Details
Payment Type: PayPal
Order Date 22.11.2016 - 11:03
Product Unit Price Quantity Total
24" x 18" Canvas Print $30.67 1 $30.67
Products Total: $30.67
Discount: $5.00
Tax: $0.00
Shipping: $0.00
Grand Total: $25.67
There had been a problem with my print. I contacted Jale who promptly addressed the issue and solved the problem. The final product is beautiful and very high quality. Even though there was a problem, I still had a very good experience with CanvasPrintFactory. I will purchase from them again.
Overview
CanvasPrintFactory has a rating of 2.2 stars from 57 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasPrintFactory most frequently mention customer service and credit card. CanvasPrintFactory ranks 79th among Paper sites.
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- Austin, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members