I placed a BOGO order on SUNDAY Dec 31, then another BOGO order a few hours later. I immediately followed up with email stating if BOGO not good on BOTH orders, Please cancel the second one. ( MONDAY HOLIDAY) Tuesday Jan 2, I followed up with phone call about 9 AM, spoke to someone calling themselves 'JESSE' who told me "TOO LATE" to cancel,order already processed. ALSO told BOGO is only good on one order. (DOES NOT state this ANYWHERE on website).
After much discussion I was told "OK, we will honor it this time" and refund difference to my PAYPAL acct. NO REFUND! , NEXT CALL, 'Jesse' (spoke to the same guy on phone EVERY TIME!) claimed 'takes a few days', but still no refund. Call 3rd time, 'Jesse'said 'accounting kicked it back' I will do it again right now... (paue).. DONE!". Still no refund, Nother call another LIE. Their strategy seems to be say anything that will delay long enough so you get tired of the game and forget it. OR, so payment processor (paypal) will not accept a dispute report or claim. (Paypal does not have a complaint category for vendors refusing to provide promised credits. I filed for fraudulent use of account (the closest complaint category I could find), and was refused because I had placed the order myself. They completely ignored the fact that vendor was advertising a 'BOGO' and I was charged for both items at full price.
This guy is an outright liar, and a miserable human being. I would never do business with this company again, nor would I reccomend them to anyone.