• CanvasOnSale

CanvasOnSale

Overview

CanvasOnSale has a rating of 3.58 stars from 1,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasOnSale most frequently mention great quality, fast delivery, and christmas gift. CanvasOnSale ranks 4th among Photo Printing sites.

  • Service
    62
  • Value
    63
  • Shipping
    62
  • Quality
    61

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
3
Neutral
0
Negative
3
230
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered16 canvas prints all different sizes and have been happy and impressed with all of them.
  • My canvas picture is beautiful, I will treasure it forever!

Critical highlights

  • Horrible customer service; was ridiculed and mocked.
  • Awful customer service and disappointing that this was to be a Christmas gift!
How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“A Groupon Gone Bad”

Mackenzie T.
1/3/24

I bought a Groupon for this. I spent an hour creating a book, only for it to disappear. Then the Groupon code said it had been used. Then, when I tried to make another book, the uploading tool for photos wouldn't work. When I called customer service, they were barely invested in helping and when I used what they told me to do, it still didn't work. There's 2 and 1/2 hours I would love back. It's not worth it. Use another company.

Reviews (1,216)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (130) canvas prints (94) canvas picture (24) christmas gift (29)
Thumbnail of user rameshj7
1 review
1 helpful vote
November 30th, 2020

Tried this company through groupon. Bought 4 canvas print groupons. It is strange that I could not place all orders together. Had to pay a huge shipping cost for every print.

Not completely satisfied with the customer experience on this. Was redirected to another offer (Standard thanksgiving one) where I can make more orders. Did not resolve my issue

Thumbnail of user jodym70
1 review
11 helpful votes
January 7th, 2019

Shipment came from overseas and took forever. Quality is good but if you need fast this is not the company to order from. Very bad communication. Never answers phones or emails.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

"Dear Jody,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Thumbnail of user adier1
9 reviews
0 helpful votes
December 30th, 2020

I have acquired numerous emails from your internet site, however it modified into very extremely good once I visited your net website photographs and i was impressed with you, but your offerings will no longer retain due to the low pace of your internet web site.

Thumbnail of user cynthiaw875
1 review
0 helpful votes
November 15th, 2020

I bought off Groupon and was excited to get a personalized blanket made for my sister's anniversary, but unfortunately it was very small and did not even look like a blanket. I'm disappointed as I could not just give that as a gift alone because it looked too cheap. It doesn't even look like it could be used as a lap blanket as it is too small and oddly sized. The picture is beautiful but not the quality I was looking for.

Thumbnail of user los12
1 review
0 helpful votes
March 21st, 2019

Photo was on thinner acrylic then expected, pict was disappointing because part of it was cropped out 12x8 size... shipping was super fast and was also easy to order that is on the plus side

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Lo,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user melissas504
1 review
0 helpful votes
June 26th, 2019

It beautiful, but it isn't Landscape which makes it look really small in my bedroom for the size. Wish that it was bigger, but the picture is beautiful.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Melissa,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@canvasonsale.com. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your CanvasOnSale-Team

Thumbnail of user deidreh26
1 review
0 helpful votes
May 25th, 2021

I submitted my review prior to seeing an email for the follow up resolution. I will review again after the recent resolution.

Service
Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user kristenw17
1 review
0 helpful votes
March 3rd, 2017

One side of the canvases has a bar code or what lips like one, stretched across it. I kept it because I didn't think I could return it. I was happy other wise.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Kristen,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your canvasonsale-Team

Thumbnail of user carrieh34
1 review
0 helpful votes
July 3rd, 2017

My canvases were great looking but packaged so tightly in the packaging that 4 of the 5 were stretched by being packaged so tightly with each other... I had company coming and really did not have time to argue about this with anyone. But I will not be ordering multiples anymore. One at a time with hopes of no more damages.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Carrie,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team

Thumbnail of user coler5
1 review
3 helpful votes
December 18th, 2013

Canvas came mounted crooked and I let them know and got no response.
After writing this review canvasonsale.com responded and offered to corrected the problem. I printed another canvas with them and it was good. The quality is good for the cost. Other companies are more expensive but the quality is much higher. You get what you pay for.

Thumbnail of user jenniferb145
1 review
2 helpful votes
October 25th, 2015

Ordered two of canvas photos and they are AWESOME! They look great and fit PERFECTLY!
Highly recommend them!

EDIT:
I ordered 5 of these canvas on Groupon and had to return them. They wanted to charge me $10 per canvas to have them shipped and refused to combine them. I was SO upset because I had a great experience before. I ended up returning the canvas and will not be reordering from this company again.

Thumbnail of user tammyl60
1 review
0 helpful votes
July 5th, 2017

Over all I got a great price with the Groupon discount but by the time I had my items delivered, it costs me $130.00 just to ship them. Thats crazy, never again. They really should consider lowering the cost to ship to Canada or I wont be buying here again, Sorry.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Tammy,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team

Thumbnail of user rosed217
1 review
0 helpful votes
November 22nd, 2020

Canvas was nicely done. Difficulty dragging photo on website so i had to print it as is. Very dark image as well.

Thumbnail of user gayles51
1 review
0 helpful votes
December 3rd, 2018

I purchased a photo "blanket" through groupon. I thought it would be more of a heavier material like other fleece throw blankets are. When I opened the package today I was shocked that it was nothing but a thin piece of material (1 layer only). I payed $103 for a piece of printed material! It was for a Christmas gift and I am pretty dissapointed and would be embarrassed to give this for a gift. Thinking of sending it back for a refund.

Thumbnail of user beths231
1 review
0 helpful votes
March 3rd, 2019

I ordered a canvas of a picture. The canvas is fine and looks nice. However the canvas was wrapped only once is paper. The box it shipped in was flimsy and beat up. I also ordered hanging kit and all the parts were loose in the box. I was lucky that I opened in the kitchen as all the little screws and such landed on the floor. I had a Discount on this but I probably wont order from you again. I would have bern highly upset if I had paid full price.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Beth,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

Thumbnail of user melissac170
1 review
0 helpful votes
July 5th, 2017

Pricing was great, timing was great, the pictures were wrapped nicely but they turned out much darker than expected.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Melissa,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@canvasonsale.com Our experts will immediately take care of your request. We're looking forward for your reply, your Canvasonsale-Team

Thumbnail of user alisonc28
1 review
0 helpful votes
January 23rd, 2017

There is a couple lines in the photo that are pretty noticeable :( the quality is just ok. Not worth 600, that's for sure.

Thumbnail of user trentt26
1 review
0 helpful votes
November 15th, 2020

Wasn't very happy about the product Wasn't what i had in mind. The fleese blanket was very thin and tiny for it to cost $89.00 seems like a rip off.

Thumbnail of user valeriew110
2 reviews
0 helpful votes
December 14th, 2018

Ordered a canvas for a Christmas gift for my mom. It shipped very quickly, but it is somewhat loose (not wrapped tightly) and the edge shows some white. Loose or tight, I wish it was lined up more carefully and didn't look like a hurried job or like I got it "on sale." Hope she likes it...

Thumbnail of user terrij24
4 reviews
17 helpful votes
October 9th, 2020
• Updated review

I still have not received a response from customer service so I reached out to Groupon via chat and they were going to look into it... still waiting on that response also.
So previously I tried numerous times to get the code to work and decided to try it again a couple days ago and lo and behold it worked. FINALLY!
STILL A ZERO STARS ON CUSTOMER SERVICE!

Non existent customer service
September 7th, 2020
• Previous review

When trying to order my acrylic print through a Groupon promo, I receive an insufficient image data error.
I know it's not my image since I have ordered using the exact same image and size.
I do want to say that the two items I have received were very nice and had a quick delivery time, it's the lack of customer service that is worst.
I have tried to use the Canvas on Sale chat and no matter what time of day, it always says no agents are available.
Nobody ever answers at (855) 637- 2253, you get a recording saying they are experiencing high call volume, gives you an approximate wait time then eventually it will say to try your call later and hangs up.
No response from emails sent to:
*******@canvaspeople.com or *******@canvassale.com

I now am waiting on a response from Groupon chat and email.
I just want a refund and will take my business elsewhere.

Tip for consumers:
Your good unless you need to reach out to customer service.

Products used:
Canvas & acrylic 20x16

Service
Value
Shipping
Returns
Quality
Thumbnail of user amberm176
1 review
1 helpful vote
September 5th, 2018

I ordered 3 small canvases with a Groupon. They took a while to get to me, but that's expected where I live. I was very excited to get them. The detail and quality of the prints are great. However, the folding over the wood frame of the canvas is loose and puckered at the corners, giving them the impression of a hastily wrapped present. I intended to give these as a gift but am reconsidering and may opt to spend a little more for a higher quality framing. They are fine for my office.

Thumbnail of user debbies136
1 review
0 helpful votes
February 17th, 2017

While the price was fantastic and the turn-around time super quick, the quality of the canvas mounting was a bit sloppy. The photo/canvas itself turned out pretty good, but the canvas was not very tight on the frame, the staple job was very sporadic, and the canvas was not trimmed nicely on the back which made hanging more difficult than it should have been.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Dear Debbie,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your canvasonsale-Team

Thumbnail of user roys44
1 review
2 helpful votes
March 23rd, 2015

I printed my wife's all time favorite baby picture of our son for Christmas. The canvas arrived and I was pretty bummed because the black & white filter gave it a purple hue to it and the canvas itself was loose. I received and email asking for a review so I wrote that I was unhappy with the results and nobody has contacted me since. It was a good price and all so I suppose I'll have to live with the old adage "You get what you pay for"

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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