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CanvasOnSale has a rating of 3.64 stars from 1,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasOnSale most frequently mention great quality, fast delivery, and christmas gift. CanvasOnSale ranks 4th among Photo Printing sites.
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I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.
I bought a Groupon for this. I spent an hour creating a book, only for it to disappear. Then the Groupon code said it had been used. Then, when I tried to make another book, the uploading tool for photos wouldn't work. When I called customer service, they were barely invested in helping and when I used what they told me to do, it still didn't work. There's 2 and 1/2 hours I would love back. It's not worth it. Use another company.
I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred.
-Production was very fast….a few days.
-shipped out very soon.
-Box arrived…with FRAGILE tagged all over. Delivered by FedEx.
-Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously.
-Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping.
-I contacted Customer service.
-They immediately responded they would replace the two broken mugs.
-a day later I received shipment notice.
-two days later received replacements. This time not broken.
I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order.
I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear.
I will be using them again in the future.
Products used:
Photo mugs
I ORDERED ON GROUPON. WENT TO THE SITE AND THEY DONT EVEN HAVE THE SIZE AS AN OPTION. SO I SPENT 2 DAYS TRYING TO FIGURE IT OUT. ENDED UP GETTING A REFUND. DO NOT WASTE YOUR TIME. FIND ANOTHER COMPANY.
Tip for consumers:
Yes, please match up whatever is on groupon to your website.
Products used:
I went with a different company.
After creating an account and working on my photo book project for hours. They inadvertently lost the entire thing. I got an Error message to contact Customer service. Which I have done 3 times. They have been zero help. And spit out the same info. "Please create an account for your project". Which was already done.
Over and over I have tried to resolve this with them asking for my lost project to be retrieved.
I can not work with this company they have shown me they are completely incompetent. Hours of work gone.
Thank you.
Tip for consumers:
I would advise people not to waste hours of time creating a photo book, calendar etc. only to have it erased by an obvious problem in their system.
I’m going to Use Shutterfly. They cost more but they never lose your project.
Products used:
This was purchased through Groupon
The canvas we ordered came out beautiful! Shipping was much faster than expected. Definitely recommend.
Ordered easily through their website, and the final product arrived just days later! Great quality! I'll order again!
I ordered two canvas prints and never received them. I've emailed several times and received no response. I've also called many times, but they put you on hold for 10 minutes, "due to high call volume," and then after 10 minutes they just disconnect you. Never did talk to anyone or receive my products. Can't get a refund because I can't connect with anyone.
I bought a Groupon for this. I spent an hour creating a book, only for it to disappear. Then the Groupon code said it had been used. Then, when I tried to make another book, the uploading tool for photos wouldn't work. When I called customer service, they were barely invested in helping and when I used what they told me to do, it still didn't work. There's 2 and 1/2 hours I would love back. It's not worth it. Use another company.
Products used:
Photobook
I ordered acrylic block, it come just perfect and as expected; clearness and sharpness of photo is very good. Love the product. It shipped in nice and secure package.
Only thing is shipping time. It took more than expected time even more than site says.
But finally the product matters to me.
Exceptional quality for the price and if anything goes wrong during shipping they respond immediately and replace the print quickly.
Products used:
Canvas Prints
They have always produced high quality canvases at reasonable prices with a very quick delivery! I would definitely recommend
My canvas print came out great! Production and delivery of product was so quick. Keep up the great work.
Hello Sitejabber,
My recent use of this website left me with mixed feelings. I felt as though i was being scammed for photos and that the UI was exceedingly hard to read. The font choice hurt my eyes and the Artificial Intelligence consultant kept saying horrible things to me. The chess features were pretty good, but thats all this site has going for it.
I will not be using it again.
Tip for consumers:
Really nifty site!
Products used:
The Canvas Design Studio and the Chess Feature.
I purchased two 36x24 canvas prints through group-on and I had a question for customer service about doing each one together or separately and a representative got right back to me. The quality was amazing when I quickly received the finished projects! Definitely a satisfied customer...
Tip for consumers:
if you purchase more than one group-on, you must do them each separately.
Products used:
36 x 24 canvas prints
I was so please to receive my order of 4 canvas prints. My order was shipped within a few days and the quality was really good. I was impressed with the size options available. I will use them for all future decorating needs. I would give them 10 Stars if I could.
Thanks again, Leslie Oliver
Products used:
Canvas Prints
I don't know what happened with some of these other reviews, but mine turned out BEAUTIFUL! I am planning to order more as giifts. I received mine within a week and couldn't be happier!
Definitely had a good purchasing, redeeming, uploading, designing experience. Received my canvas at a good turn around rate. But Im a little disappointed that I wasnt able to hang it up right away because there was nothing attached to the back to easily hang it. No holes, no brackets, nothing. Now I have to worry about. Other than that, it looks good.
Love this company. Very fast production & prints came out great. I've bought a couple more coupons to be used in the future.
Anytime I need a canvas wrap or an acrylic print-this is where I order! I've been ordering for years and I've never had a problem. I'll remain a repeat customer!
Initially, my monitor was too bright. This could cause dark images. After adjusting and previewing with other monitors, I thought I had a good match. However, the next series of prints came in over saturated and still too dark. Customer service is slow. I was offered a reprint for one image. I accepted, but hey, they didn't notice me as to how to claim the reprint. They have been silent since I replied back that yes, I would like a reprint. Radio silence for weeks.
Our family photo came out looking great! And, it shipped very fast! So happy with everything! I will definitely order again!
I recently took some beautiful pictures of a sunset at the beach, the shoreline and sea birds and sent the pictures to Canvas On Sale because, well, they were having a sale. I figured out if you get several canvases, the shipping really doesn't change much and you get much more for your money. The results were fabulous professional looking canvas wrapped prints of photos I took with my phone! I got some pieces for $3.90! I recommend checking them out.
The order comprised one, single, large photo collage from five smaller photos. The two top pictures on the finished product had my friend's head cut off at the top. This differed from the photo that appeared on the screen when I placed the order. Also, her chin was cut off from one image at the bottom.
When I expressed dissatisfaction, customer service offered 70% off the next purchase rather than attempting to fix the issues. The finished photo is not at all fit to hang and is a complete waste of money.
I will never order again from Canvas On Sale/Canvas Discount. Therefore, the coupon is useless.
I am dissatisfied with the photo that I received and the lack of customer satisfaction.
I was told that Canvas On Sale/Canvas Discount does not check or edit the photo or photos prior to printing. Here, editing was not required. Proper positioning of the photos was. I expected the photo to look like the example provided at the time of selection.
TJohnson
Tip for consumers:
Walk on by
Products used:
Photo collage
I bought this through groupon and have yet to receive my blankets that I bought as Christmas gifts. I have emailed and not received a response. I also called the company and music played for about 5minutes before I hung up. I read such great reviews but so far I still haven't received my items and I haven't received a tracking number. I purchased the items at the beginning of LAST week.
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Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by email and look forward to your answer.