• CanvasOnSale

CanvasOnSale

Overview

CanvasOnSale has a rating of 3.58 stars from 1,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasOnSale most frequently mention great quality, fast delivery, and christmas gift. CanvasOnSale ranks 4th among Photo Printing sites.

  • Service
    62
  • Value
    63
  • Shipping
    62
  • Quality
    61

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
3
Neutral
0
Negative
3
230
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered16 canvas prints all different sizes and have been happy and impressed with all of them.
  • My canvas picture is beautiful, I will treasure it forever!

Critical highlights

  • Horrible customer service; was ridiculed and mocked.
  • Awful customer service and disappointing that this was to be a Christmas gift!
How would you rate CanvasOnSale?
Top Positive Review

“Above & Beyond!”

Jill L.
3/17/24

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred. -Production was very fast….a few days. -shipped out very soon. -Box arrived…with FRAGILE tagged all over. Delivered by FedEx. -Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously. -Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping. -I contacted Customer service. -They immediately responded they would replace the two broken mugs. -a day later I received shipment notice. -two days later received replacements. This time not broken. I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order. I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear. I will be using them again in the future.

Top Critical Review

“A Groupon Gone Bad”

Mackenzie T.
1/3/24

I bought a Groupon for this. I spent an hour creating a book, only for it to disappear. Then the Groupon code said it had been used. Then, when I tried to make another book, the uploading tool for photos wouldn't work. When I called customer service, they were barely invested in helping and when I used what they told me to do, it still didn't work. There's 2 and 1/2 hours I would love back. It's not worth it. Use another company.

Reviews (1,216)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (130) canvas prints (94) canvas picture (24) christmas gift (29)
Thumbnail of user jilll523
1 review
0 helpful votes
March 17th, 2024

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred.
-Production was very fast….a few days.
-shipped out very soon.
-Box arrived…with FRAGILE tagged all over. Delivered by FedEx.
-Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously.
-Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping.
-I contacted Customer service.
-They immediately responded they would replace the two broken mugs.
-a day later I received shipment notice.
-two days later received replacements. This time not broken.
I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order.
I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear.
I will be using them again in the future.

Products used:
Photo mugs

Service
Value
Shipping
Quality
Thumbnail of user trideanal
1 review
0 helpful votes
February 26th, 2024

I ORDERED ON GROUPON. WENT TO THE SITE AND THEY DONT EVEN HAVE THE SIZE AS AN OPTION. SO I SPENT 2 DAYS TRYING TO FIGURE IT OUT. ENDED UP GETTING A REFUND. DO NOT WASTE YOUR TIME. FIND ANOTHER COMPANY.

Tip for consumers:
Yes, please match up whatever is on groupon to your website.

Products used:
I went with a different company.

Service
Value
Thumbnail of user barbaral2575
1 review
0 helpful votes
October 13th, 2023

After creating an account and working on my photo book project for hours. They inadvertently lost the entire thing. I got an Error message to contact Customer service. Which I have done 3 times. They have been zero help. And spit out the same info. "Please create an account for your project". Which was already done.
Over and over I have tried to resolve this with them asking for my lost project to be retrieved.
I can not work with this company they have shown me they are completely incompetent. Hours of work gone.
Thank you.

Tip for consumers:
I would advise people not to waste hours of time creating a photo book, calendar etc. only to have it erased by an obvious problem in their system.
I’m going to Use Shutterfly. They cost more but they never lose your project.

Products used:
This was purchased through Groupon

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciar940
1 review
0 helpful votes
July 23rd, 2020

The canvas we ordered came out beautiful! Shipping was much faster than expected. Definitely recommend.

Thumbnail of user rameshj7
1 review
1 helpful vote
November 30th, 2020

Tried this company through groupon. Bought 4 canvas print groupons. It is strange that I could not place all orders together. Had to pay a huge shipping cost for every print.

Not completely satisfied with the customer experience on this. Was redirected to another offer (Standard thanksgiving one) where I can make more orders. Did not resolve my issue

Thumbnail of user shreyap12
1 review
0 helpful votes
January 3rd, 2019

I ordered acrylic block, it come just perfect and as expected; clearness and sharpness of photo is very good. Love the product. It shipped in nice and secure package.

Only thing is shipping time. It took more than expected time even more than site says.

But finally the product matters to me.

Thumbnail of user mikepiepsny
1 review
0 helpful votes
April 18th, 2023

Ordered easily through their website, and the final product arrived just days later! Great quality! I'll order again!

Service
Value
Shipping
Quality
Thumbnail of user karynp8
1 review
2 helpful votes
December 23rd, 2019

I ordered two canvas prints and never received them. I've emailed several times and received no response. I've also called many times, but they put you on hold for 10 minutes, "due to high call volume," and then after 10 minutes they just disconnect you. Never did talk to anyone or receive my products. Can't get a refund because I can't connect with anyone.

Thumbnail of user kenp341
1 review
0 helpful votes
October 20th, 2020

They have always produced high quality canvases at reasonable prices with a very quick delivery! I would definitely recommend

Thumbnail of user jasonl129
2 reviews
0 helpful votes
January 5th, 2022
Verified purchase

I own a photography business and tried them out. They were timely and well packaged but 4 of my 5 peices didn't have a hanger bracket on the back. They said they would send me one and would not help anymore then that. The package I purchased included it but they are not willing to help.

Do yourself a favor and either be 100% sure your order is correct or go somewhere else.

Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user heatherc556
1 review
0 helpful votes
November 18th, 2020

So easy to make and shipping was very fast. Would definitely buy from again. I appreciate how beautiful my canvas turned out.

Thumbnail of user rosemarys160
1 review
1 helpful vote
December 4th, 2020

My canvas print came out great! Production and delivery of product was so quick. Keep up the great work.

Thumbnail of user katherinea42
1 review
1 helpful vote
May 8th, 2018

Definitely had a good purchasing, redeeming, uploading, designing experience. Received my canvas at a good turn around rate. But Im a little disappointed that I wasnt able to hang it up right away because there was nothing attached to the back to easily hang it. No holes, no brackets, nothing. Now I have to worry about. Other than that, it looks good.

Thumbnail of user lorif266
1 review
0 helpful votes
November 22nd, 2019

I don't know what happened with some of these other reviews, but mine turned out BEAUTIFUL! I am planning to order more as giifts. I received mine within a week and couldn't be happier!

Thumbnail of user matthews.b
1 review
0 helpful votes
November 8th, 2023

Exceptional quality for the price and if anything goes wrong during shipping they respond immediately and replace the print quickly.

Products used:
Canvas Prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user leslieo102
1 review
0 helpful votes
February 7th, 2021

I was so please to receive my order of 4 canvas prints. My order was shipped within a few days and the quality was really good. I was impressed with the size options available. I will use them for all future decorating needs. I would give them 10 Stars if I could.
Thanks again, Leslie Oliver

Products used:
Canvas Prints

Service
Value
Shipping
Quality
Thumbnail of user janett391
1 review
0 helpful votes
November 20th, 2020

Super amazing I'm so happy with what I ordered the quality was great price was even better. I ordered a canvas of my four month old son. I received it in less than a week I can't wait till my next order

Thumbnail of user mackenzie.turrill
1 review
0 helpful votes
January 3rd, 2024

I bought a Groupon for this. I spent an hour creating a book, only for it to disappear. Then the Groupon code said it had been used. Then, when I tried to make another book, the uploading tool for photos wouldn't work. When I called customer service, they were barely invested in helping and when I used what they told me to do, it still didn't work. There's 2 and 1/2 hours I would love back. It's not worth it. Use another company.

Products used:
Photobook

Service
Value
Thumbnail of user margaretl526
2 reviews
1 helpful vote
December 12th, 2020

Love this company. Very fast production & prints came out great. I've bought a couple more coupons to be used in the future.

Thumbnail of user meikeng
1 review
0 helpful votes
December 7th, 2019

Anytime I need a canvas wrap or an acrylic print-this is where I order! I've been ordering for years and I've never had a problem. I'll remain a repeat customer!

Thumbnail of user kathyd843
1 review
0 helpful votes
December 6th, 2022

I purchased two 36x24 canvas prints through group-on and I had a question for customer service about doing each one together or separately and a representative got right back to me. The quality was amazing when I quickly received the finished projects! Definitely a satisfied customer...

Tip for consumers:
if you purchase more than one group-on, you must do them each separately.

Products used:
36 x 24 canvas prints

Service
Value
Shipping
Quality
Thumbnail of user tracyc334
1 review
0 helpful votes
March 14th, 2020

Our family photo came out looking great! And, it shipped very fast! So happy with everything! I will definitely order again!

Thumbnail of user jodyp41
3 reviews
0 helpful votes
June 4th, 2019

I recently took some beautiful pictures of a sunset at the beach, the shoreline and sea birds and sent the pictures to Canvas On Sale because, well, they were having a sale. I figured out if you get several canvases, the shipping really doesn't change much and you get much more for your money. The results were fabulous professional looking canvas wrapped prints of photos I took with my phone! I got some pieces for $3.90! I recommend checking them out.

Thumbnail of user karrenc2
1 review
1 helpful vote
March 11th, 2021

I was unsure of ordering a 30 X 40 canvas wrapped print of a photograph. It turned out great, both in terms of print quality and construction of the wrapped canvas. It was the perfect solution to hide a large utility panel in my entrance hallway. The photograph was taken by my son on one of our mission trips to Haiti. I always loved this unusual picture and now have it prominently displayed.

Thumbnail of user elleng337
1 review
0 helpful votes
June 29th, 2022
Verified purchase

Save your money! The quality is very poor, the whole color of it is so dark blue you can barely make out the photo, the diploma my granddaughter is holding is completely illegible, and the acrylic was scratched really bad. I have two other Groupons I have not used for these and I will not be using them. Waste of money. I could have gotten much better prints from Walgreen's do-it-yourself kiosk. Geesh.

Tip for consumers:
I usually read reviews before purchasing, and, unfortunately, I did not do so in this case. Had I done so, I would not have purchased at all.

Products used:
The purchased acrylic photo cannot be used.

Service
Value
Shipping
Quality
Thumbnail of user philippm2
Canvas O. – CanvasOnSale Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

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From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!

Company Representative

Thumbnail of user philippm2
Canvas O.
Typically does not respond to reviews

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