Jill L.

I've orders wall prints in the past. Was very satisfied. This time I ordered photo mugs. Here's how the process occurred.
-Production was very fast….a few days.
-shipped out very soon.
-Box arrived…with FRAGILE tagged all over. Delivered by FedEx.
-Upon opening it I saw a box filled with carefully Double-wrapped mugs. Packed carefully obviously.
-Two of the mugs were cracked unfortunately. But not from packing error. Obviously broken during shipping.
-I contacted Customer service.
-They immediately responded they would replace the two broken mugs.
-a day later I received shipment notice.
-two days later received replacements. This time not broken.
I am VERY satisfied with this company's great customer service protocol. Even though the broken items were not their fault, they took excellent care of my order.
I am also very happy with the product. The picture mug is very crisply and cleanly created. The photo is very clear.
I will be using them again in the future.