I recently used a canvas on demand groupon to try their service. At the same time I had a canvas print made of a different picture at Costco. I have to say that the quality of the one from Costco appeared better. The colors were richer, my canvas on demand picture arrived with an obvious small nick at the top of the photo. But they were very accommodating in adjusting the size of the print to the photo I sent in. The photo had a very bright red expanse in it, maybe this is just hard to duplicate. So I might try them again, depending on the price.
I have ordered 7 canvas prints for gallery showing. The first 4 were good. The last three were POOR! The color was off, there was pixilation, the exposure was dark and flat. The last 3 30x30 prints were NOT USABLE. Customer service is beyond POOR. I am so disappointed and now have to start the project over again. AVOID THIS BUSINESS!
I ordered 2 canvas prints and one got delivered and the other one I have been following up for 2 months and they keep saying they are looking for it and tracking it. Never will order one more from these guys. Just waste of money.
I am an artist and sent in a jpg file at 29.5M. Canvas could not take my 200M Tif file. Quality of print was terrible and nowhere near the quality I usually get from independent shops. I guess this was a lesson in you get what you pay for!
Hi Joe! Thank you for reaching out and sharing your experience. I'm very sorry to hear that your canvas did not print with the quality you were expecting. Our website has a file size limit of 100MB, which is much larger than the 1MB minimum that generally prints beautifully for the most popular canvas sizes. We absolutely want to work with you and look into why your 29MB file did not turn out as hoped. Please email your order number to social@canvasondemand.com along with more details about your concerns with the printing. We look forward to learning more.
Canvas on Demand has premium canvas prints which I like because the back is finished and no company logos or sizes markings show. However, here is where the greatness ends. If you order a canvas that is a gallery wrap there are not issues other than an occasional incorrectly wrapped corner. When I order a black edged canvas or a blur edge there is trouble. On every canvas the photo overlaps onto the sides of the canvas. The photo MUST be only of the front. I have ordered many 16 x 20 premium canvases and they are consistently wrong. Therefore I cannot sell them. I guess when the price is cheap you get cheap. Customer service is excellent but my most recent re-do canvas arrived looking exactly like the problem one. Very frustrating. I want to display and sell my work. I cannot do this unless all the photos I submit are suitable for canvas gallery wraps. Anything else just does not work. Why is it that the photo cant be printed a 1/4 inch smaller so it fits on the front of the canvas with out spilling onto the sides?
My wife and I were driving through the country side one day and found a landscape that we took a picture of on our cell phone. Sent the pic to this company and I was working and came home and my wife surprised me and hung it, and out of the corner of my eye I saw it and literally gasped> It was so absolutely beautiful, they captured the sunlight and sky which looks damn real I cant stop looking at it. Quality of the entire picture and frame is a 10 in my eys...thank you so much Will J
I have been using them for years for my art business. I am pleased with the quality of their canvas prints, and so are my clients who receive them. Occasionally I will receive a piece that has a small defect, or was damaged in shipment, and all it takes is a quick email to them and they immediately send out a replacement. They are able to fill large orders, too. I supply art for Stella's cafes in Illinois (see photo). These orders typically range from 50 to 90 canvas prints. No problem! They get them done in a timely manner and my client is always happy with the quality. I will continue to rely on them for all my canvas printing needs.
Quality canvas work - I have been a long time customer of this website. If you want a quality canvas picture that is better than you could imagine... then you will check out this website. Their prices are so affordable... it gives everyone the chance to hang something priceless on their wall.
This site often has a groupon and you just cannot beat the price - $60 for two 16x20 prints. Shipping was included. The prints looked fine (might not be the best, but I don't have anything to compare).
I've used canvasondemand.com many times and received stellar printing and wonderful customer support. They even adjusted my printing size (larger) at no extra cost- because my original photo dimensions were not scaled the same as my desired dimensions.
FYI: get the $15 hardware/ dust cover put on. It's worth it- much more professional looking and you don't have to measure and attach the hanging hardware yourself.
I've order four different canvases from Canvas on Demand (using Groupons) and each time, I am amazed at the quality of work I get for the little I pay. I love the 'bleed' surround - it looks fantastic. I've just ordered my fourth one, and I've never had a single problem. I ordered once from another company, and hated the image - they chopped my composition down for the wrap, instead of doing the image bleed, and the canvas was warped and rippling. Canvas on Demand's prints look great two years later, no fading. The colors were a close match to my computer screen (which is calibrated for photography prints.) I've been extremely happy with the prints I've gotten.
The quality of the original canvas was good but orientation was wrong. The company contacted me and sent me another canvas at no cost. They were totally helpful and very friendly. Got the new canvas today and it's perfect. Thank you.
Thank you for your review, Valerie. We're sorry to hear that the orientation of your canvas wasn't right. We want all of your canvases to be perfect, and would love to help. Please follow up with our team by emailing your order number to social@canvasondemand.com. We look forward to hearing from you!
Don't purchase a Groupon from this Company and expect any service! They do not process timely, they do not respond to Customer Service e-mails and if you do get to talk to a real person they openly admit "voucher orders" are not processing timely.
I have ordered about 15 canvas's from Canvas On Demand, and each one is perfection. The one time they messed up is because I messed up on the order myself. They replaced the canvas for nothing. The framing is superb, the corners are very neat, the quality is the highest, the color is beautifully saturated; you can't beat perfection.
The attention, service, finished product, shipping AWESOME! Even resized a pic simply because it would look better than what I had ordered/paid for & didn't ask me for a cent more to do so! Very happy, so happy I have ordered & received a total of six canvas from them and about to refer six more for Christmas gifts! Everyone that comes into my home, ALWAYS ask, What company did you get these from! Thank you for all your great service, time and care! Karen San Diego Smiling;-)))
Upon receipt of the package, I opened the box with 4 16x20 custom canvas prints. I couldn't control my emotions. Whoever did the work is very much appreciated. I submitted a print of 3 generations and I'm one of the remaining daughters in the picture. My grandmother passed in 1987 and my mom 04/2016. The Crew Canvas on Demand had previously notified me that 2 of the four photographs weren't coming out well on enlargement. The other picture was of my parents and my dad passed 06/2016. I told the staff member to do whatever it takes. He made both in sepia and it was perfect! The grainy-ness was not noticeable. I'd give the crew a 100+ stars if it were possible. You won't go wrong if you put your trust in Canvas on Demand. I'll be back again for other projects. They handled the job professionally with a personal touch! Signed, tears of joy
I payed $45 and ordered a canvas a month ahead of time for my baby shower, which I figured was plenty of time to have the canvas shipped to my home. Apparently there was no tracking number for my order and the canvas has been lost, and now I don't have the canvas for my baby shower as I needed, and I'm very disappointed. I wouldn't recommend using. Highly overpriced and will let you down
I submitted an application for an account. I received an email stating that they needed more information. I supplied the information to the email they said to send it to. The customer "service" rep told me to apply for an account. I responded that I already had applied but more information was requested and that is why I was sending the email. The response was that she would resubmit it. I have not heard back from them except for a request to rate my experience with customer "service" because they are a new company and are trying. That was on Saturday and on Monday when I went to respond that the "service" was not great, I received a message that I couldn't leave them feedback on my experience because the ticket had been closed. If they treat me in such a disregarding manner, I can not believe that if my end users have a problem that this company will be of much help and then I will be the one getting bad reviews.
A piece of advice to this company. When a customer reaches out to you, especially if it is a legit problem, you had better do everything to fix the problem because for everyone that does bother to reach out there are 10 that just moved on to another provider.
Hello, Mike. Thank you for leaving this feedback. We apologize for your experience with our customer serivice and that your account has yet to be approved. Our team takes matters like this very seriously and we would love to help resolve this. Please send us an email with your account information to social@canvasondemand.com so that our team can follow up with you and check the status of your pro account. We look forward to helping to resolve this!
I am so much impressed with the care. I had great experience and the prints was great. They came out obsolutely perfect and received them quickly. The shipping cost was reasonable.
I LOVE Canvas on Demand! At first, I ordered the 16x20 sizes I purchased through Groupon. After seeing the high quality, however, I now frequently order the larger sizes. These make fabulous gifts, too!
Answer: Hi Alissa, Thanks for reaching out to us! Congrats on your upcoming wedding. We are excited for you and want to ensure your lovely canvas prints arrive in plenty of time. While most canvases ship within 5-7 business days, our team would love to check on your specific order for a more detailed update. You're welcome to give us a call at 1-800-801-6312 Monday - Friday from 9a - 6p or send us an email with your order number at thecrew@canvasondemand.com. We look forward to following up with you.
Answer: I recommend cancelling before your order is filled! I have spent over $200 on canvases on CanvasOnDemand that turned out very poorly and I wish I knew how bad there prints and services was going to be so I could have stopped the order before it was shipped. Cancel quick and order elsewhere!
Answer: Hi Sandra! Thanks for reaching out to us. Unfortunately, we do not have a watercolor or oil painting effect. The only colorization options that we offer are black and white, sepia tone, and pixel painting. We can convert your color image file into black and white or to sepia at no additional charge. If you're look for a painting look, then we recommend adding the Pixel Paining option for an additional fee. Our pixel painting style canvases are created digitally by our artists who render a soft, hand-painted effect. We recommend pixel painting for landscape images, portrait style photographs where the subjects faces are prominent, or any time you want a beautiful painterly effect. You can learn more about these options on our Canvas On Demand FAQ page at http://www.canvasondemand.com/help/faq/, or you can reach out to us directly by phone or through email. Our Canvas Consultants are available Monday - Friday from 9a - 6p, EST at 1-800-801-6312 or via email at thecrew@canvasondemand.com.
Answer: They're return policy is to not respond. I have sent multiple emails and on-site questions and have received zero responses besides the automated confirmation email about receiving my question emails.
CanvasOnDemand has a rating of 1.7 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnDemand most frequently mention and customer service. CanvasOnDemand ranks 125th among Photo Printing sites.
Hello Aruna,
Thank you for sharing your feedback. We see our team has already updated your address on your order and sent your replacement canvas. We hope it is absolutely perfect for you! Please do not hesitate to reach out if you have any other questions!