Canvas & Decor has a rating of 4.63 stars from 3,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Canvas & Decor most frequently mention customer service, final product, and metal prints. Canvas & Decor ranks 3rd among Photo Printing sites.
This company does not typically respond to reviews
No critical highlights yet
As I write this review I am surrounded in my living room with 5 metal prints, all done by Canvas & Decor. I have also had a large canvas print done that hangs in a place of honor in our home. The finished product and the service received has been second to none. I have recommended to all my friends.
I ordered a "canvas" from this company thinking I would receive a traditional canvas ready to hang. What I received was merely a poster printed on different material; except this poster cost $60. The resolution is terrible; there's no way in the world I'd hang this piece of garbage. So OF COURSE there are no returns or refunds. I contacted the company and each time they responded with a paragraph long mumble jumble that I could barely understand.
As I write this review I am surrounded in my living room with 5 metal prints, all done by Canvas & Decor. I have also had a large canvas print done that hangs in a place of honor in our home. The finished product and the service received has been second to none. I have recommended to all my friends.
I ordered a 30x20 canvas wrap print and it arrived safely and well packaged. There was a minor hiccup with the shipping, but that was well handled and dealt with promptly. Great service and a quality product..
Last order was more cost effective than this time around. That means I will have to charge my customers more. Your prices obviously went up.
I ordered a "canvas" from this company thinking I would receive a traditional canvas ready to hang. What I received was merely a poster printed on different material; except this poster cost $60. The resolution is terrible; there's no way in the world I'd hang this piece of garbage. So OF COURSE there are no returns or refunds. I contacted the company and each time they responded with a paragraph long mumble jumble that I could barely understand.
Colours are vibrant, high quality. It's a gift so it hasn't been hung yet, but I suspect it will be wonderful. Very happy with product
Easy to navigate website. The pictures on canvas look great
This is our second order from Canvas and Decor. Couldn't be happier with both our orders, which are big pictures of our dogs. Always clear, nicely framed, and well packaged. Thank you!
My order came in less than two weeks and they look great.
Great reviews, excited to see the product, and good prices. Only detriment was that your website is not very mobile-friendly.
I am very happy with my recent purchases of metal photo of my dog. It was sent very efficiently right before Christmas. Quality is great and I appreciate that they sent me a realistic preview before proceeding.
I ordered a Custom Print with Canvas n' Decor on November 28. It was a special Custom Order Print for my elderly father for Christmas. It was a wood print with a photo of him and I in the background, and a poem written overtop of the photo. The proof looked amazing, and I was very excited to get this in for him for Christmas.
I had not heard anything about my order so was getting concerned. I followed up December 11, and their response was that I will get this shortly before Christmas. On December 18, I still had not received any kind of confirmation that the product had been shipped. When I followed up, I was told that I would receive it by the end of the week.
Finally I received it late December 22. When I opened it, the product received looked nothing like the print. The photo of my father and I was so faded that you couldn't even see it in the light. This left me scrambling days before Christmas to find something else meaningful for my Dad. When I contacted Canvas n' Decor about my displeasure, this was the response received:
"The image provided is a very light background. Even just looking at the image on the screen you have difficulty seeing the background.
This is normal if you want to have text over the image. You want to see the text first.
Our printer did a good job from what we can see. It matched the image that was provided.
If you darken the background image you will lose the text and things may look muddled.
The issue with this image could be more the layout of the image.
If you like to see the two things clearly one should not be on top of the other."
I will, unfortunately, be out the cost of this product and will have to order this with a company that values their customers and is happy to work with them. I am shocked that this meaningful gift to my father has left such a sour taste due to Canvas n' Decor, and I would NOT recommend using them for any type of custom product.
Products used:
Custom Wood Print
System is not flexible in setting 2 addresses, for billing and shipping.
Also, it didn't accepted discount coupon. I don't know about quality of the prints yet. Will leave feedback as soon i see the prints
Would love it if there was a way to bulk submit pictures for printing! Entering them 1 at a time was painstaking with 17 images to upload.
The online editor is difficult to use. It doesn't always work.
It took me a while to figure out how to re-editing an item after it's been put into the cart, it's not intuitive. And when re-editing, the editor is doesn't show the image. I always had to reload it.
Your phone service hours are absurd. 9:30 a.m. until 4:30 p.m. is way to short a time period and people working a typical business day are unlikely to be able to speak with you when having problems ordering online. If you have to add an extra one or two dollars to properly staff your phone support than please do so. The ordering process for having more than one photo in a cart doesn't work easily. I had to repeatedly enter the second and third photo into the system to get them added to the cart. The quality of the photos you produce are excellent and you will continue to receive my orders but having better ordering online for multiple photos and decent phone support available more hours would greatly improve your service.
Would have been helpful to have more information on the inbetween ordering and shipping time, to make sure that the order hasn't been forgotten.
the ordering process was cumbersome and inconvenient. I had to email in my attachments and then never heard about the the status of my order for a while. The products I received were in great condition and when I did request information, i promptly received a response.
The photos on metal look great. Fast shipping and good prices
I saw something earlier about a free canvas or metal print with my first order but it seems there is no opportunity to ever take advantage of that. I guess it just disappears. Maybe I read it wrong. Or it was a missplaced sentence on your web page.
Good quality but very think acrylic coat and too bulky handle from the back. When you hang the photo on the wall it's sticks out a lot
The quality of this hand stretched cotton canvas print exceeded my expectations. I love that it's super tight, detailed, and it had a hanger already attached. I will be using this company for my future business needs.
Fast delivery, excellent packaging & amazing service and picture quality! I highly recommend ordering from Canvas & Decor!
Production time was a bit longer than expected, but wasn't too bad all in all. I did have a concern about how true would be and if it would print lighter/darker. I have to say that I'm very happy with how accurate the colours were!
I put my order through and paid for my purchase in full including the additional $16.99 in shipping. Three weeks later I was notified that I needed to pay an additional $74.99 for shipping on an $127.14 order. I would have never put this order through if there was an obvious indication that I would be paying over $90.00 in shipping.
Beautiful job on my photo of 12 Apostles in Australia. This is my 2nd piece done by Canvas & Decor and I'll recommend and use them again. Thanks.