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CanvasChamp Reviews Summary
CanvasChamp has a rating of 2.6 stars from 1,050 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 9th among Art Prints sites.
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Recently bought a canvas from canvaschamp. While ordering there was no warning your photo might be blurry, as you would find in reputable sites like Walmart or Walgreens, and when I received my order, it was very blurry. Shipping box was poorly packaged and very beat up. The corners of the canvas were very beat up and the back of the canvas has a crack in it. Contacted customer service. They only responded to the blurry issue. They haven't responded about the damage. They are cheap but I wouldn't ever recommend them as the customer service and the guaranteed satisfaction is incredibly awful.
Scam they told me they never received my order yet still billed my bank account I had to dispute it with my bank
Hey Arun,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now. Please share all the details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
I have ordered one item few weeks back, they haven't delivered the item yet. The delivery date is over but there is no response from their end. There is no option to track the item. Others pls avoid this kind of sites.
Hey Arun,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now. Please share your order details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
I placed an order with canvaschamp after speaking to someone there who had guaranteed a 48 hour shipping date. After 6 days of no response I called their customer service number, provided the invoice and transaction number only to be told the order was never processed although the payment was processed.
Dear Customer,
I apologize for the inconvenience caused to you.
We believe in timely delivery, 100% quality, and exceptional customer service.
I can see that we have failed in your case. Due to the COVID-19, we are working with 50% staff capacity which caused a few delays in the process. We are working hard to get this resolved ASAP while making sure that no one is affected by this especially our customers.
Please accept my sincere apologies for the delay. I would like to look into it for you, please shareall the details at matt@canvaschamp.com
I will escalate the issue to the management team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
I ordered a Mothers Day gift after the site said it would ship in 48 hours. This was plenty of time to have it back and wrapped. 10 days later I still had not received it but I checked their site and it said: "IN PRODUCTION". I called and they said it was wrapped and ready to go but due to COVID, the mail was delayed. What a terrible lie. I have been getting packages for months on time. They are in Atlanta, not India and it's MAY of 2021! Pass on this place. I am still on hold while I write this for 31 minutes while they "recheck with the shipping department". Don't give them your hard earned $$$
Hey Walter,
I apologize for the inconvenience caused to you.
We believe in timely delivery, 100% quality, and exceptional customer service.
I can see that we have failed in your case. Due to the COVID-19, we are working with 50% staff capacity which caused a few delays in the process. We are working hard to get this resolved ASAP while making sure that no one is affected by this especially our customers.
We have three production units in the States, India, and the UK. I can see that your order was processed from our production house in India
Please accept my sincere apologies for ruining your special occasion due to the delay. I would like to look into it for you, please share your order details at matt@canvaschamp.com
I will escalate the issue to the management team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
I would give this company NEGATIVE 5 stars if I could. Worst customer service whatsoever. I was shopping around to print a canvas for my customer and canvas champ quotes a delivery by 4/23 when I was shopping around (order was placed on 4/13) Knowing my customer will need the canvas by 4/24, I went with canvas champ. On 4/19, I noticed the canvas was still in production, therefore I opened a chat session with their CS to assure they're planning to ship the item that day. The agent reassured me the item will be shipped out. 4/20 still in production, I emailed the CS and this time another agent reassured me it will be shipped out that day and also told me they're understaffed. (Umm not my problem obviously!) on 4/21, I knew it wasn't going to make it here on time, I made a phone call and talked to their CS staff directly. Quote on quote, he said "this item will be shipped with expedite shipping at the cost of canvas champ. Please be patient, it will arrive on time otherwise we will issue a full refund" I was not convinced and knowing this will also be my business reputation that they're jeopardizing, I searched for a local same day pick up option for doubled the price knowing I will be losing money on this order that I designed for my customer.
Fast forward to 4/23, I received a shipping confirmation that morning and the package did not even arrive FedEx until 4/24! Of course at that point; I'm emailing canvas champ for a refund as promised by their CS agent. After 3 emails, I received one response with a 20% refund! I certainly will not accept that as an answer! The item finally arrived on 4/27 with signature required, I rejected the package and asked FedEx to return to sender. I have been emailing the company ever since and now they're ignoring me. They've already caused me so much trouble to find a local same days printing service, double the price to place an expedited order and now they do not want to refund my order as promised by their representative! I've advised them a week prior that if the product has not been produced, I will gladly cancel and order elsewhere to save both of us the trouble. But they decided to reassure me the item will arrive on time and caused me trouble! Do NOT order from them! This is a poorly ran business, I can't speak of the quality because I never received nor opened the package and returned it. All I've gotten was one lie after another!
I've never left any negative comments for anything! But this is how frustrated I am with them!
Hey Tiffany,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality along with exceptional customer service.
Clearly, we have failed to provide you exceptional customer service in your case.
Please give me one last chance to rectify this issue for you. Please share your order details at matt@canvaschamp.com
I will assure you that I will take care of this for you and restore your faith in the brand.
Once again, please accept my sincere apologies for all the inconvenience caused to you. I will escalate the issue to the CS team to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Ordered a 30" X 30" print, and paid for print & shipping. Received the print and it was so much darker than the original that you could not make out the detail. The print appears to have been rolled up when the ink was wet, and the picture came all wrinkled. The edges were even more crumpled where they likely grabbed it and stuffed it into a carboard tube. We attempted to flatten it out laying heavy books on it, but it did not help. Called multiple times to them and they requested an email with a picture. Sent it too them, and no reply. Spoke with them again and they confirmed receipt of email, but indicated it would take 48 - 72 hours to reply. Time went by and no response.
Called them again and they lied that they did not receive my email. It was all an obviously an avoidance tactic. Sent another email and kept them on the phone, confirmed email address, and they again stated they did not receive email.
Out right Lies. Advised them if I don't receive acknowledgment that a refund is being processed, I would contact Visa and deny charges. Canvas Champ is not delivering any resemblance of a quality product and they have refused to refund on a terrible quality product.
DO NOT GET SUCKED IN BY PRICE OR CONVENIENCE IF YOU WISH TO PURCHASE ANYTHING OF REASONABLE QUALITY. VAANVAS CHAMPS HAS NOT BEEN ABLE TO DELIVER AND HAS REFUSED TO RECTIFY THE SITUATION.
Hey Ken,
I apologize for the inconvenience caused to you.
Canvas Champ is built upon two fundamentals; 1) 100% quality products & 2) Exceptional customer service.
I can see that we clearly failed at both here in your case.
I would like to set this right for you in order to restore your faith in the brand. Please allow me one last chance to get this rectified on the highest priority.
Please email me your order details at matt@canvaschamp.com and I assure you that I will provide you the exceptional customer service you deserve.
Once again, please accept my sincere apologies for all the inconvenience caused to you, I will escalate this feedback to the Customer Service team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Made an order on 9th April and paid for expedited service to arrive by 16th April. It is a gift for a loved one on their birthday which is on the 16th. Website says printing is completed within 24-48hours and is shipped. Today is the 14th and no shipment yet and when I make inquiries I get blanket responses. I got a fedex notification that the product should arrive on the 19th once they receive it, which they haven't.
The company is shipping from India. Wow. Had I known this I wouldn't have placed the order in the first place. So far very bad experience.
Hey Joy,
I apologize for the inconvenience caused to you.
We are known to deliver the packages by the given turnaround time, I can see that your order was delayed.
I completely understand your disappointment in the brand as it ruined your loved one's special day.
Please share your order details at matt@canvaschamp.com for me to review and assist you better in this regard. I will ensure that you are compensated for our mistakes.
I will also ensure that we make it up to you for this delay in order to restore your faith in the brand.
We have three production units in the States, India, and the UK. You can review all the details by visiting our website's About Us page.
Once again, please accept my sincere apologies for all the inconvenience caused to you, and please be assured that I will ensure that you will never face this issue with us.
Warm Regards,
Matthew P
Canvas Champ
I really wanted to love CanvasChamp.com. Positives:
- Prompt response to questions and queries
- Timely delivery. The expected delivery was March 17th and it was delivered on March 17th at 12:30 p.m.
Negatives:
I ordered a 30"x25" metal print and paid 100+ USD for it. The print was very dark and the colors were very different than the colors in the JPEG that I used. The trees are all dark brown (they are green in my photo). I am very disappointed by the print quality. In fact, the print is so bad that I am not going to hang it in my living room.
I really wanted to like and recommend CanvasChamp, but unfortunately, I am not going to recommend them for metal prints.
Hey Atul,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide you 100% quality along with exceptional customer service.
I can understand your disappointment in the brand as of now. But, please know that we would rectify the issue on the highest priority.
Please share your order details at matt@canvaschamp.com in order to resolve this.
I will ensure that the quality is not compromised on the order.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team who failed to deliver what was promised. I have escalated the issue to the management team in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Instead of contacting me about a file size issue, they printed it anyway, knowing that it was wrong. Don't use this company - pick someone who actually cares about their customers.
Dear Customer,
I apologize for the inconvenience caused to you.
Please know that we do not have an AI-powered design tool as it can provide wrong information. We have a proof request option at the time of placing the order with us. When you opt for it, our professional designing team would share the proof with you for approval within 24 hours of placing the order.
We are known to provide 100% quality along with exceptional customer service to our customers.
I would like to review the order details in order to see the options. Please share all the details on matt@canvaschamp.com
Warm Regards,
Matthew P
Canvas Champ
I ordered a photo puzzle that had "delivery by feb 23". It didn't appear on shipping until that day. It didn't leave the plant until the day after. I understand shipping delays due to covid but the product wasn't even ready by then. Not only that, it came from india (even though I ordered from Canada from a Canadian website) and had $20 of duty charges! Nowhere on the order did it say there may be duties or extra fees, plus I wouldn't have thought it would coming from a Canadian company! I'm asking for a refund but i haven't heard anything from customer service. Very unhappy over here.
Edit: finally got a hold of a human at canvaschamp and they refunded my shipping fees ($15) and promised that the duty would be paid, but that's not confirmed yet.
Hey Karin,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service.
Please know that you do not have to make any additional payment to receive the package from us other than the payment you make at the time of placing the order.
There's an issue going on with most of the shipping companies, however, we are working with the shipping companies to take care of the issue on the highest priority.
If you still have the issue, please contact me with all the order details and I will assist you further with this: matt@canvaschamp.com
Once again, please accept my sincere apologies for this.
Warm Regards,
Matthew P
Canvas Champ
I ordered a poster on Matt paper with lumination. It came with air bubbles everywhere. It should be caused by the shrinking lumination layer. I complained and they shipped me a replacement. But this time it was printed on glossy photo paper(thinner and lighter than poster paper) and no lumination at all! I gave up! Will never buy from them again.
Hey John,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. We clearly failed at it.
Please share your order details with me and I will ensure that I will take care of this on the highest priority: matt@canvaschamp.com
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
Very bad experience with product quality and customer care
I made an online order for a 30X40 wall print for gifting my friend who bought a new home. I received the copy 2 days before and found that the signature at the bottom right corner of the image is printed as 60% cut off to the border. This is a very basic quality check which can be done before printing. I reached out to customer care and they are saying totally non- related explanations and not giving me an answer why the printing person didn't do the basic check to see if the text at the picture is cutting off. Customer care is very bad as they only encourage to send email and they respond with simple one sentence relies without any resolution (I have asked to reprint it without text cutoff).
I will never recommend this to any one else.
Please stay away if you want to get your images print properly.
Hey Raj,
I apologize for the inconvenience caused to you.
Please know that we believe in exceptional customer service along with 100% quality of the product.
We do not have an AI-powered design tool that tells you if the image is good for printing or not. We believe that the AI-powered design tool can give you incorrect information regarding the images. We have a "Proof Request" to take care of the image-related issues. When you place the order by selecting the proof request option, our professional designing team will share the proof with you within the next 24 hours of placing the order.
If the proof request option is not opted by the customer, we directly process the order in production and do not check the image quality OR if the pen name printing on the product.
Since we print 1000s of prints together in the printer.
I have issued a reprint for your order to take care of this for you.
Warm Regards,
Matthew P
Canvas Champ
Do not get from them. They destroy my work acrylic photo. They forget what happened to the customer that's it. I recommend this is worst
Hey Iseeu,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I think we clearly failed at that.
Please allow me one last chance to rectify the situation, please share your details in my email: matt@canvaschamp.com
Once again, please accept my sincere apologies, and please know that I will take care of your issue after reviewing everything.
Warm Regards,
Matthew P
Canvas Champ
I ordered from Canvas Champ nearly a month ago and my order is currently in Jamaica, coming slow boat from India. The delivery date promised, when I ordered, was 2 weeks ago. Meaning, I should've received the package 2 weeks ago. I placed an order with them once before that took 15 days to arrive and the quality was good but I won't order again. It just takes too long and you're left wondering if you'll ever get your product (a way overdue Valentine's gift). My first order was late too, but the 2nd order is so far ridiculously late. Next time I'll order from a company in the US. The cost is about the same anyway.
Dear Customer,
I apologize for the inconvenience caused to you.
Please know that we are known to provide 100% quality along with exceptional customer service to our customers.
We generally deliver the package within 8-10 business days but the COVID-19 has affected our current delivery times as of now. I can assure you that we are back on track now and delivering the orders within 8-10 business days to the customers.
There was an issue at Memphis, TN and it is FedEx's main hub for all the packages which caused the delay in the month of February. Please know that we believe in improving our services constantly by our customer's feedback.
We are a USA-based company outsourcing in India for the production. We have the lowest price guaranteed in the market and we deliver almost across the globe. We have three production houses in the States, India, and the UK. Due to the COVID-19, we are processing all the products from our Indian production facility. We are still shipping out the Photo blankets from our USA production facility.
I will share your complete feedback with our management team to ensure that we improve our quality of service as per your expectations.
Once again, please accept our sincere apologies for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
The product I ordered and paid want delivered and no response from the customer service or the dtdc. They just steal your money
Hey Aravind,
I apologize for the inconvenience caused to you.
Please know that exceptional customer service and 100% quality go hand-in-hand at Canvas Champ.
Please share your order details with me on my email at matt@canvaschamp.com to review and assist you further with this.
I will assure you that I will take care of this for you on the highest priority.
Once again, please accept my sincere apologies for all the inconvenience caused to you. I will share this feedback with our management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
This company is a joke with false advertising. Don't waste your time. Use collage.com instead.
STAY AWAY
Dear Customer,
I apologize for the inconvenience caused to you.
Please know that we are bound to provide you 100% quality along with exceptional customer service. Clearly, we failed at it which made you upset.
Please share your concern in detail in my email to take care of this on the highest priority: matt@canvaschamp.com
Once again, please accept our sincere apologies for all the inconvenience caused to you, and please know that we will take this as firm feedback in order to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Super easy to upload my work and select sizes! I just hope the quality is as good as everyone says... if so I will be ordering many more things from you in the future!^_^ just received my art, three pieces, each 30"x30" AMAZING! They turned out beautiful but yes, I wait almost 2 weeks due to Corona!
Hey Mike,
Thank you very much for the kind words and this helps us to provide 100% quality along with exceptional customer service to the customers.
We look forward to serving you again.
Warm Regards,
Matthew P
Canvas Champ
Do not order prints from here. I used to have prints done here, and they were very decent for the price. At some point they changed their production company and things have gone downhill dramatically. I waited 2 months for my order and when it arrived it was completely wrong. The mat wasn't even real, it was just printed onto the paper. The frames were a completely different size than I ordered. The prints themselves were very low quality and blurry even though the images I sent were high quality. The back of the frame was duct taped together. I had ordered from them before (the same exact frames in the same exact size) and these new ones were completely different and horrible quality. Even if I hadn't had the old ones to compare them to I would have asked for my money back, these quality of these prints was completely unacceptable.
I complained to them and sent them extremely detailed information about all the issues. I included labeled photos of every issue, and photos of the old prints that were done correctly for reference. They told me they would correct the issues and send me a new order free of charge. I waited another 2 months for this order to be fulfilled, and had to exchange a ton of emails with them. SO much work. The corrected order finally arrived and was completely wrong again. 2 of the 4 pictures were exactly the same as the first incorrect batch, and the other 2 were the wrong size again and had no mat at all.
I am not a high maintenance customer. I have been incredibly patient, waiting much longer than the website said it takes to fulfill orders. I understand that with the pandemic things are behind. I tried to work with them to correct the problem. After all this I am throwing the prints in the trash and getting my money back.
I have been trying to leave my experience in reviews to warn other people about this, and I have found that many of their positive reviews seem fake, and barely make sense as if they were computer generated. Finding a place to leave a real review is very difficult. I wish I had noticed these things before spending my money here.
DO NOT ORDER PRINTS FROM THEM.
Hey Erin,
I apologize for the inconvenience caused to you.
Please know that this is not our standard quality and sometimes some imperfections do slip by. In fact, we thrive to provide 100% quality along with exceptional customer service.
Please know that we tried to change our product a bit which was a failure. I recently started to handle reviews for the company to understand customer's concerns and bring them to the management team's attention in order to improve our quality of service based on the feedback.
The management team along with the product design team are already working on Framed Prints to ensure that 100% quality is provided exactly how it was being provided previously. I apologize for the quality you have received for the product and please be assured that we work on customer's feedback, be it good or bad as we are on the verge of transforming Canvas Champ to Customer's Canvas Champ meaning; we would listen to the customers and work with them in order to improve our quality of service.
Please do not lose hope in us just yet, I assure you that we will take this as firm feedback and share it with my management team to ensure that we work with the designing team for the best product output.
Please confirm if the complete refund issued or not for the bad quality product sent out by sending out the email to matt@canvaschamp.com
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
I ordered a product but never received it. They didn't even bother to email when the product was shipped or when the product was out for delivery. I checked the status on the expected date of delivery and it showed that it was delivered 3days before. When I tried contacting canvas champ nobody had any answer for me for 3 days. After 3 days when I shouted they just emailed we will tell you when we hear back from our shipping agent. It's been 7 days since I raised a ticket and nobody even bothers to reply to email or update. Such a poor customer service. It's a fraud company with no real customer service experience. If the product is lost you are at your own risk, they won't bother to even talk to you. I have literally been harassed by trying to reach out to them to give an answer but looks like they don't even know.
Hey Komal,
I apologize for the inconvenience caused to you.
Please know that we were working with 50% of staff due to the COVID-19 which caused a lot of unscheduled delays.
Please know that we are bound to provide 100% quality along with exceptional customer service.
Please confirm if you have received the package or not by emailing me your details: matt@canvaschamp.com and I will take care of it for you on the highest priority.
Please accept my sincere apologies for the delayed response to your review and for all the inconvenience caused to you.
Warm Regards,
Matthew P
Canvas Champ
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kacie,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now. Please share your order details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ