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CallingCards.comReviews 32

1.1
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CallingCards.com Reviews Summary

CallingCards.com has a rating of 1.1 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CallingCards.com most frequently mention customer service and phone number. CallingCards.com ranks 46th among Phone Card sites.

service
8
value
8
shipping
3
returns
5
quality
7
Hawaii
1 review
0 helpful votes
Follow Uschi M.
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Bad customer service
September 17, 2019

I tried to call customer service four times today and everytime i'm getting kicked off.
I wanted to upload my phone card and
The lady on the phone wanted me to use the website. I had to persuade to to do it over the phone with her, since I don't had my computer with me.
I asked her for a local phone number, which didn't work and and trying to call multiple times to get another one.
I gave up and found out, that
'Calling Card Plus' is fabulous. They do everything over the phone with and gave me the right card, which is perfect for my needs.
Calling Card. Come seems to have only one person who takes on the phone calls and doesn't like to deal with you.

Date of experience: September 17, 2019
Arizona
1 review
1 helpful vote
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I used to buy their cards 10+ years ago before everyone started using Viber and WhatsApp. But even now I have a couple of older relatives abroad who don't have mobile phones. So I call them using CallingCards.com. My experience has always been great - never a problem. Easy to use, good rates, account center to manage and recharge your cards, etc. I call Latvia for 12 cents a minute. AT&T charged me $3 a minute and then called to offer a special rate of 99 cents. So AT&T gets an F and CallingCards.com get an A+.
Kate

Date of experience: July 1, 2019
Australia
1 review
7 helpful votes
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I wouldnt dare give this company a star however the rating isnt allowed me to put 0! This company is a total scam from the way they set up their website to customer service! Im from Australia and i purchased a $20 card to call Samoa and my calls did not go through after dialing all the correct numbers but went through to a different language and cut off completely. I tried calling them numerous times on the number they gave me on receipt but completely put me on hold for 1 min then hang up. Contacted them via email and message options on their site but no reply or any confirmation email saying sent. Please please be vigilant this company is a scam they dont exist for whatever purpose they advertise... they will only get hold of your credit card number, take your money and run. Please spread the word this is a total SCAM SCAM SCAM.

Date of experience: March 26, 2019
Illinois
1 review
3 helpful votes
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I don't usually write reviews but i feel i have to tell others to stay away from this card. Its a ripe off. I bought this card online to call my parents in africa, and i had to dial the number several times without success. The most annoying part is they charge me each time i dail the number, even though the call never went through. I called customer service and they told me, i wasnt dialing the number right etc etc, but why charge me if am not dialing the number right. I will give this card a 0 if i can give a 0 stars!.

Date of experience: March 1, 2019
Maryland
1 review
3 helpful votes
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I bought beyond Canada calling card but i had to call them every day cause they keep taking my minutes and they say they don't know why, and every time I call they give me less minutes they are a rip off terrible customer service... STAY AWAY FROM THEM

Date of experience: February 23, 2019
California
1 review
8 helpful votes
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Stay away from these clowns.
We bought the card. It did not work. Called Customer Lack-of-Service only to be told to try again tomorrow.
Tried and tried and tried and tried... to no avail.
Called Customer Lack-of-Service again only to be told to call another number.
Said to the one on the other end 'YOU CALL, we have wasted enough time. Time is money, refund the cost... triple.'
Garbage... Trash... Stinky... stay away!
DO NOT WASTE YOUR TIME!

NEGATIVE 24 Stars

Date of experience: February 7, 2019
Puerto Rico
1 review
4 helpful votes
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Terrible customer service
September 24, 2018

Worked ok for about a year, and then last spring we started to experience issues. Tried customer service via email and phone and they were terrible and never fixed my problem. Took my business elsewhere and now can't get any money back from the account.

Date of experience: September 24, 2018
New York
2 reviews
6 helpful votes
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I have called in December to find out why the card I am paying for on a monthly basis is not working, I was told by calling card that they no longer have the product. (The card only worked for one month). I cancelled my service with them as they did not have a better product, however they are still charging me on a monthly basis (4 months later) for a product they NO LONGER OFFER!
I have written to their *******@Callingcard numerious times and NO answer, I managed to get a hold of a Customer Service Staff memeber 1 time and SHE put the phone down on me!
This is a FRAUDULENT COMPANY and I am trying to find out where they are located in order for me to complain to the Better Business Burea!

Date of experience: February 23, 2018
Florida
1 review
4 helpful votes
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This is a scam; do NOT sign up for this company. I cancelled my account exactly according to their instructions and they keep billing my credit card, despite numerous emails for them to stop. They also never answer the phone; I am on hold every time 15+ minutes with no answer.

Date of experience: August 22, 2017
California
1 review
1 helpful vote
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The quality of the calls are absolutely terrible! There are so much delays and cross talk on the line that carrying on a conversation is impossible! I don't see how they claim that they're 5 star rated, by whom? What a waste of money!

Date of experience: May 14, 2017
Brazil
2 reviews
10 helpful votes
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Suspicous
July 16, 2016

I haven't used the calling card yet, but here is what happened. When I placed the order, I was notified that I would be contacted by a representative. I received the call to confirm the security code on my card, then I received my calling card number via email, etc.

The next day, I start getting alerts from my credit card company about large purchases. So far, in two days, there are 5 suspicious pending charges on my account, totaling more than $3,000.

I used one of my business credit cards that is used infrequently. I'm not concerned, as my credit card company is good at resolving these issue. Still, it is no coincidence as the card is in my possession always and only used for some recurring payments and a very occasional purchase. This is too much of a coincidence. Avoid at all costs.

Date of experience: July 16, 2016
California
1 review
3 helpful votes
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Scam
October 14, 2015

When you first go to the site they have good calling rates to other countries, I got 30$ worth of time from this site for 5.3 cents per minute and when you use it a couple of days you check your account and it seems that everything is going normal, and I continued to use it. A while after I realized that the amount i was charged was a lot more than I actually spoke so I became suspicious (Note: This website does not have a calling history that you can not view as a customer) so I started logging my calls and I realized that I was being charged several times more than my original rate, and so I called customer service and they checked and saw that this happened and returned a small amount of my money back to the calling card, and I started using it again make sure to log my calls as I am doing it and I was still being overcharged but slightly less than the first time. And I think that this isn't a bug or a glitch in their systems its just the way they make money that is why they offer such a low rate but overcharge you!

Date of experience: October 14, 2015

About the business

CallingCards.com is owned and operated by Universal Calling Inc. For more than 13 years, CallingCards.com has been delivering unparalleled


callingcards.com
Paia, HI, United States