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Cake Stuff has a rating of 3.76 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Cake Stuff ranks 14th among Bakery sites.
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Considering the country has been in Coronavirus lockdown I have to say that I deeply impressed by Cake Stuff managing to ship all my orders to me since March without any problems or delays. I think it's obvious that a lot of people only reviews when something doesn't go their way and they want to sound off but its only fair to give credit where its due and Cake Stuff definately deserve some credit. Their Google reviews are a lot more realistic than Sitejabber. Its so obvious some of the reviews on here are fake and not even from customers.
Great couture fondant but the delivery charge is awful! £6.95 delivery on £15 product. I have other reply on their review but why use dpd, there are other companies that could do it cheaper. Why not give your customer that choice? The company needs to listen to their customer, people are unhappy about the delivery charge. Far too expensive than other companies
Great couture fondant but the delivery charge is awful! £6.95 delivery on £15 product. I have other reply on their review but why use dpd, there are other companies that could do it cheaper. Why not give your customer that choice? The company needs to listen to their customer, people are unhappy about the delivery charge. Far too expensive than other companies
Please avoid using ivory couture sugar paste, Keep your money for a better paste than this. I used it to cover a 2 tier wedding cake that I was decorating at the weekend. Elephant skin, breaks and tears, way too soft and flimsy! Almost made the cake a complete disaster! Customer support by Jean was really awful, She insisted I send her some of the sugar paste, which I had binned when clearing up. No apologies, no helpful answers! I wanted a full refund but she was adamant that she wanted some of the paste AND the packaging, needless to say I will not be recommending this product to any of my cake making friends and groups on Face book, VERY POOR SERVICE! If I could score ZERO I would
I have just had my first order delivered from this dreadful company.
Some products slightly cheaper than other cake decorators websites, but quality of products is cheap and nasty. Customer services are even worse.
Don't bother with this lot - complete rubbish products and service
We're sorry to read your review Carol. Having checked your order notes, we can see that you ordered a tall box extension but had mistakenly thought it was the actual box you'd ordered.
Whenever we make a mistake, we bend over backwards to put it right for our customer. All we can hope for is that when a customer makes a mistake, they have the good grace to realise it rather than take their frustration out via a negative review.
We have confirmed with you that you received the correct products in good condition and well within the delivery estimate. The only issue was that you thought you'd ordered a completely different product.
Not really sure how that makes us "appalling" but we're to help if you need us.
Disgusting custom service from director and staff abusive, rude, and bullies. Will NEVER SHOP HERE.
Strange that there's no record of you as a customer on our system Tasha
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Cake Stuff is the UK's favourite website for cake decorating, baking and sugarcraft supplies. With over 5,000 products always in stock at highly competitive prices, Cake Stuff deliver hundreds of orders every week to cake makers worldwide.
Cake Stuff won the prestigious Cake Masters magazine "Best Retailer" award 2014 and are the preferred supplier for The Paul Bradford Sugarcraft School.
Cake Stuff have a very busy eBay Shop as well as their award-winning main website and, with 100% positive feedback from 200,000 customers, Cake Stuff clearly look after their customers properly.
We're sorry to hear you had issues using ivory Couture sugarpaste. We're always happy to replace any product that does not perform as it should but, as is standard practice, we need a little information to help us identify the cause of the problem. We asked for the batch details (batch number and product date/time) which are printed on both the outer box and inner blue packs. We didn't ask for any packaging to be returned - we just needed that information. As no other customer had reported a similar problem with ivory Couture, it was essential that we could test a small sample, which is why we asked for this and obviously we would cover your postage costs. The problem is that if a customer throws away all the product and packaging and then reports a problem, there is very little that we, or any other retailer, can do to help. It's not a case of poor customer service - it's just that we're being asked to deal with a replacement or refund with no supporting evidence of any kind, which immediately puts us in an impossible position.