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Please avoid using ivory couture sugar paste, Keep your money for a better paste than this. I used it to cover a 2 tier wedding cake that I was decorating at the weekend. Elephant skin, breaks and tears, way too soft and flimsy! Almost made the cake a complete disaster! Customer support by Jean was really awful, She insisted I send her some of the sugar paste, which I had binned when clearing up. No apologies, no helpful answers! I wanted a full refund but she was adamant that she wanted some of the paste AND the packaging, needless to say I will not be recommending this product to any of my cake making friends and groups on Face book, VERY POOR SERVICE! If I could score ZERO I would
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I am not so loved on sweets especially cakes. But your was a good one not so sweet a little sauer...
Great couture fondant but the delivery charge is awful! £6.95 delivery on £15 product. I have...
We're sorry to hear you had issues using ivory Couture sugarpaste. We're always happy to replace any product that does not perform as it should but, as is standard practice, we need a little information to help us identify the cause of the problem. We asked for the batch details (batch number and product date/time) which are printed on both the outer box and inner blue packs. We didn't ask for any packaging to be returned - we just needed that information. As no other customer had reported a similar problem with ivory Couture, it was essential that we could test a small sample, which is why we asked for this and obviously we would cover your postage costs. The problem is that if a customer throws away all the product and packaging and then reports a problem, there is very little that we, or any other retailer, can do to help. It's not a case of poor customer service - it's just that we're being asked to deal with a replacement or refund with no supporting evidence of any kind, which immediately puts us in an impossible position.