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I have just had my first order delivered from this dreadful company.
Some products slightly cheaper than other cake decorators websites, but quality of products is cheap and nasty. Customer services are even worse.
Don't bother with this lot - complete rubbish products and service
Carol T.'s review of Cake Stuff earned a Very Helpful vote
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I am not so loved on sweets especially cakes. But your was a good one not so sweet a little sauer...
Great couture fondant but the delivery charge is awful! £6.95 delivery on £15 product. I have...
We're sorry to read your review Carol. Having checked your order notes, we can see that you ordered a tall box extension but had mistakenly thought it was the actual box you'd ordered.
Whenever we make a mistake, we bend over backwards to put it right for our customer. All we can hope for is that when a customer makes a mistake, they have the good grace to realise it rather than take their frustration out via a negative review.
We have confirmed with you that you received the correct products in good condition and well within the delivery estimate. The only issue was that you thought you'd ordered a completely different product.
Not really sure how that makes us "appalling" but we're to help if you need us.