PLEASE DON'T BUY UGG BOOTS FROM THESE WEB SITE, IT IS A FAKE ONE, AND DONT BELIEVE IN THEIR RETURN POLICE, IT IS ALL LIE, I JUST LOST ALMOST $200,00 DOLLARS, EACH TIME YOU CHAT WITH THE PEOPLE AT THE WEB SITE THEY SAY ONE DIFFERENT THING, THE FIRST TIME WHEN I BOGHT THEY SAID THAT THO UGG BOOTS WILL COME FROM AUSTRALIA, BUT WHEN I RECIEVE THEY CAME FROM CHINA, IT IS SO FAKE AND UGGLY, READ THE CONVERSATION I HAD WITH ONE OF THE CHAT PEOPLE, AND PLEASE HELP ME TO PASS THESE FOR OTHER PEOPLE FOR THEY DON'T BUY. THANK'S FOR EVERYONE.

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You are now chatting with 'Elena'

You: hi Elena

Elena: welcome to our livechat, what can i do for you?

You: I like to know more about these product

You: I like to know from where these is been shiped?

You: and if as fake or real boots?

Elena: all our uggs are 100% authentic and made from the finest Australian Merino Sheepskin. The brand "UGG Boots From Australia" is registered under the law of Australia and we are authorized to sell them world wide by the brand company. We hope you make no confusion between uggs we sale and that "UGG Australia" from the American registered company Deckers Outdoors Inc. We are not affiliated with them at all. All our uggs are from the factory directly with no other distributors.

You: do they came with the trade marker simbol that is a little r inside the circle?

You: if I buy and I don't like how is the returne police?

Elena: if it is our boots quality problem, we will refund to you and you can return the boots

You: like at the oder stores you don't have a 30 days or 15 days return if we unsatisfy with the product?

You: how about the trade marker simbol?

Elena: pls don''t worry, the quality is good, and we recieved return in one week

Elena: and we are send the boots to your home with the ugg box

You: but you didn't answer me about the trade marker

You: where does it come from?

Elena: the trade marker is UGG from Australia

You: does it come from China?

Elena: and we are send the boots from China, but all of the materials are come from Austrlia

Elena: yes

You: and does they are original?

You: I mean legity?

Elena: all our uggs are 100% authentic and made from the finest Australian Merino Sheepskin. The brand "UGG Boots From Australia" is registered under the law of Australia and we are authorized to sell them world wide by the brand company. We hope you make no confusion between uggs we sale and that "UGG Australia" from the American registered company Deckers Outdoors Inc. We are not affiliated with them at all.

You: OK. I boght one but I didn't like at all

You: for me it's fake

Elena: they are real

You: I have the authentic one.

You: it is not

Elena: yes, but we are not as same as the uggaustralia

Elena: we are the 2 brands

Elena: we are located in austrlia and they are in USA

You: to be real they have to have a little R inside the circle.

You: ok, I am not satisfy with these purchase

You: What should I do, I want my money back.

Elena: is it have any quality problem?

You: no, the problem is that I didn't like, When I boght I chat with another person and that person said the boots will come from Australia, and not from China

Elena: we have many boots from Australia, this is accrdoing to the inventory

Elena: we are make sure the quality and we suggest you keep i t, ok?

You: I saw the real product in the store and I believed in your site and now I fell these company took advantage of me.

You: but I don't like, Can you undertand, I want my money back, ok?

You: hello

Elena: dear customer, we are so sorry for that, do you like to consider, if you buy a good in supermaket, they like to refund to you jest because you don't like it?

You: yessssssssss, they give the money back for sure

Elena: i hope you said right,

You: Elena: pls don''t worry, the quality is good, and we recieved return in one week

You: now you don't return anymore?

You: I don't care about the quality from these product

You: I just don't want

Elena: so sorry to make you inconvinnet, if you send the boots back, you also need to pay the shipping fee and tax more than 38 GBP

You: what is that and how much is that?

Elena: so we suggest you keep the order

Elena: how about we refund some money to you and you keep the boots?

You: I don't ask for suggest

You: I just don't want these product

Elena: you can give it to your friends as a present, i think they will be happ y

You: thank you, I ll going to look for my rights and I ll screw your company at the internet.

Elena: so sorry, can you tell me your order num? We will deal with it.

You: for what?

Elena: would you like give me your order num or email adress?

You: Until now you didn't whant to deal with me

You: I am sorry, now I can not trust you even to give my e-mail adress.

Elena: pls give it to us, we will deal with it, ok?

Elena: we are try our best to help you before

Elena: if you want to return the boots, you need give me the order num or email address, we will check it

You: But now I can return and not pay the shipping and tax?

Elena: we need the order num to deal with it, pls give it to us, ok?

You: If you want to help me you should tell me the returt policy rights from your company? How cars about my e-mail.

You: or order number.

Elena: dear customer, if you want to send the order back, you need to pay the shipping fee and the tax by yourself

Elena: then can you give me the order num, we will check it