BYCouturier

This dress is exactly what I thought it would be. It is a good quality dress with good quality material. This is seriously worth so much more than what it's being sold at. I expected to arrive packaged awful and smellin weird from other reviews but it was packaged to nicely and smelled just like a bridal salon. It was even inside out, which was great cause when I pulled it out I accidentally dirted it a bit with stuff on my hands and the outside wasn't effected. I ordered a size up and I probably could have went with my normal size, but that's OK I can have it taken, rather to big than to small, and I'm not a tiny girl! With expodited shipping it arrived so fast.

I've been trying to find additional, real reviews on this retailer and it's clear the company is significantly and frequently manipulating what can be found to try to appear legit.

For instance, there is a Facebook comment left on 11/21/18 from a user asking if the dresses are the same as the photos. On the main "Community" page of the store profile, it displays that there were 9 comments on this post. However, when you click in to try to read the 9 comments, you can only see one. This means that profile admin deleted the other 8, likely negative and real, comments. This is true for any post that poses a question. Bottom line, they are deleting comments, hiding the evidence of the scam.

Also, they are also mentioned in a CBS Money article about these bridal sites that scam brides by lying about where they are located, have bad product and change their names often as negative reviews pile up. Search for "by couturier reviews" in Google and look for the resulting article called "Scam Alert: Online Wedding Dress Ripoffs." It explains the strategy in detail. They are looking specifically for brides looking to save money.

Also, notice how on this site, there are only 1 star reviews (the real ones) and 5 star reviews (the fake ones). No reviews in between.

Don't do it.

I was trying on this website about 1 month ago, I saw this company's ad on facebook and google, I saw many dress on this site, and the price is amazing nice, I bought a evening dress which is $299, because in the website, order over 299 can be free shipping, today, I received it, it was gorgeous, Honesty, to my surprise, because i read some reviews, some people say disappointed, but, very lucky, I got a wonderful dress!

So, I did a little digging. All the beautiful dresses sold for an extremely cheap price on this site are replicas of designer dresses. They pretend to be from England. They are not. ALERT! The pictures they use are of the original designer dresses! Not their replicas. They rip off the images of the original dresses from the designer's site. Example:

Bycouturier dress: https://www.bycouturier.com/low-vback-wedding-dress-g4445
Original: https://dimitrasbridal.com/gali-karten-bridal-collection-debut/

If you want a replica of a designer dress you can try them out. Some people want a low price tag. Just don't expect it to be exactly like the picture since the picture is stolen from the designer's site. I'm sure they'll try their best to replicate it though.

They literally don't care about their customers. I clearly stated my height and size via email as well as their comment box, but I still didn't get the right size. The dress didn't even make it to my ankle (I am 5'11) and I emailed them 4 times before they replied back to me. I thought they would resolve the problem but instead, I was told to keep the dress and pay additional $250 to re-do the dress. If I could fix the dress or if the dress is wearable, I would I ask for their help in the first place? I told them I can pay for the shipping so I don't have to waist my $399 but they have never would work with me. In one email they told me okay and in another email they said no. They just want you to buy their junk and never ever being able to return or exchange their item even tho it's clearly their problem. Seriously, don't waste your money.
P. S, they are not located in London. They are in China. They have one email (the general email they have on their website) it's operated with many people and they pretend like one person is following up and replying to your email consistently but a it's a joke. I got a person by a name of Flynn Johnson, but it was different people replying back to me every time I email them. Telling me different stories and it's coming from same name. I thought I was talking to "Flynn" but Nope it was a scam. It was a rough experience.

Save Your Money! Trust me.

They have pretty dresses and wedding gowns (not sure if they are authentic or replicated). I exchanged a message with their customer service via their online "live chatt" section on the bottom of their website. I picked my dresses as well as my bridesmaid dress, I told her (don't want to mention her name) what I want, and she said she has to upload the dresses that I showed her from a different website (that means they clearly replicate others product). She told me she will upload the dresses on Bycouturier website so everyone (my bridesmaid) can pick their size. I thought I was done looking for a dress so I waited and waited for her email as she promised that she will email me when it's ready for purchase. Many days past, I emailed her back, tried to get a hold of her in "live chat", never heard back. I took risk and ordered the dress. I am 6' and the dress didn't even make it to my ankle. Tried to see if they can help me at least fix the length problem as there is clearly no room to get it altered elsewhere. I sent 4 emails and never heard back from them. This site is awful. Stay away.