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BYCouturier
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BYCouturier

bycouturier.com
New Zealand
1 review
5 helpful votes
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Scam
April 28, 2019

Wow! I am completely taken away by the reviews I've just read on this website! I found a dress I liked and wanted to purchase it, however I had a couple of questions regarding the wedding gown. I emailed them twice and still got no reply after 24-48hrs. Everytime I tried to use the live chat, there were never any agents available. They say they are based in London then have a Hong Kong address. I am literally shaking my head! What would have been the worst part was the fact that the wedding Gown I was going to purchase was in no way cheap. I am absolutely grateful for these reviews! Some reviews however did seem fake so couldn't tell whether bycouturier was a scam or not however I came across a review that mentioned exactly what I had been experiencing! Really hope this helps some of you who may be experiencing the same thing. Do not use their website and use your money elsewhere!

Date of experience: April 28, 2019
Canada
1 review
2 helpful votes
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High quality material
November 15, 2018

I must say I was skeptical at first buying my wedding dress online on this site, but I went ahead and did and was really impressed and satisfied with the items i bought. Amazing products, competitive prices and fast service. I definitely recommend this dress! It's beautiful!

Date of experience: November 15, 2018
Virginia
1 review
1 helpful vote
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It's a scam
April 15, 2019

I ordered a dress thinking that the website looked legit. Little did I know that all the photos of the dresses from ByCourtier are stolen from a Russian fashion store. When I finally got my dress, it looked like something you would buy from a costume store, and it did not AT ALL match the photo online. Everything about this store is fake. Even its address. It claims to be London-based, but if you search up the address from the website, it's actually just a dry cleaners. Save your money guys!

Date of experience: April 15, 2019
Maine
2 reviews
8 helpful votes
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Dress looks awful.
November 7, 2018

The dress looks awful. Material looks really cheap. Bust area was high, back side of the dress where the zipper and lace was not sewed together. Lace part of the dress feels hard. No return label or receipt with the package. They didn't even package it properly. Again I hate the dress. I want my money back. Don't shop on this website.

Date of experience: November 7, 2018
Germany
1 review
0 helpful votes
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I have ordered 2 dresses from bycouturier. Both times I had an amazing experience. The dresses were beautiful, fit perfectly, and arrived very fast! Very impressed with the work!

Date of experience: June 17, 2019
Ireland
1 review
0 helpful votes
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A little regret
October 10, 2018

I had bought my veil and my headpiece here. They were absolutely beautiful, they looked just like the pictures, they weren't over priced and three dollars for a veil. I was worried it would look bad but it complimented my dress very well great quality got lots of compliments on how beautiful the headpiece and veil were. Only thing that I didn't like is the veil didn't have a comb but i made it work

Date of experience: October 10, 2018
California
1 review
1 helpful vote
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I was very leery to order from the site, but I heard great feedback and took a chance! The dress fits perfectly. It's going to compliment the different shapes and sizes of my bridesmaids. The delivery was fast and easy.

Date of experience: November 27, 2018
Hong Kong
1 review
0 helpful votes
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I'd recommend this website to brides. The veil I ordered was white to match the dress. Great place to buy dresses! Thanks so much! The quality is amazing.

Date of experience: July 4, 2019
Ireland
1 review
0 helpful votes
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I ordered two dresses on bycouturier's website. The price was affordable and was a very nice quality dress. I loved the design of dress, It was absolutely perfect and made my wedding day! I am so excited

Date of experience: October 28, 2018
Ireland
1 review
0 helpful votes
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Efficient service.
October 18, 2018

I ordered this dress as my wedding dress. Beautiful and I was pleasantly surprised at the embedded corset that gave me that hour glass figure I was going for. The purchase was fast and efficient service. I received many compliments. You improved my expectations. Thank you!

Date of experience: October 18, 2018
Japan
1 review
1 helpful vote
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My mother loved the dress I purchased for her. She received the dress and it was more than beautiful. Time, Quality and color was perfect. Will refer friends and use again!

Date of experience: June 27, 2019
Connecticut
1 review
0 helpful votes
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No refund
April 1, 2019

I ordered a dress which turned out to be too small. The dress was beautiful. I asked for a refund form to get a refund. It never came. I paid fifty collars to send the dress back to China in insured mail. I am out over two hundred dollars. I am going to contact the better business bureau for assistance.

Date of experience: April 1, 2019
California
1 review
1 helpful vote
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Ordered a custom made dress and it was delivered on time. The dress fits me perfectly and it is gorgeous! The workmanship is pure perfection! I look forward to wearing my dress to my son's wedding in October.

Date of experience: December 7, 2018
California
1 review
2 helpful votes
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Great experience
December 13, 2018

I've purchased a bridesmaid dress here for my friends wedding and also chose bycouturier for my bridesmaids for my wedding and they have never let me down! Great quality and beautiful variety of dresses! Great experience. Shipped fast and the online support chat was wonderful!

Date of experience: December 13, 2018
RU
1 review
0 helpful votes
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This dress was worth every penny! I found this dress and figured it was worth a try. It worked perfectly. It was flattering from head to toe. And with a petticoat and heels, no alterations were needed for the length. I did have to have the sides under the arms taken in a bit but it was no big deal. It is very true to size! I'm so happy with my purchase and loved this dress.

Date of experience: September 4, 2018
New York
1 review
0 helpful votes
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REFUND MY DRESS
May 6, 2019

I've been trying to cancel my order with this website for ages. They took my money, and now, no one is replying to any of my emails. Customer service is a total scam, and I'm looking to take action if I don't get my money back soon. If a "rep" from this website sees this, refund order 6753 IMMEDIATELY. This website is a complete scam, do not waste your money!

Date of experience: May 6, 2019
California
1 review
5 helpful votes
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Service is good
August 1, 2018

I search online and found a beautiful dress, but i don't want the tail, I asked service bella, they adjust it for me. About 1 month later, I get my dress through DHL, very satisfied, the fabric is not cheap, and the price is better than I saw in wedding store

Date of experience: August 1, 2018
Ireland
1 review
0 helpful votes
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Great my dresses
October 15, 2018

The wedding dress is very pretty and the beading is so sparkly and there were pearls in it to that match the dress perfectly! I love this dress and everyone love it too. Compliments left and right it doesn't get any better than that. So pleased!

Date of experience: October 15, 2018
California
1 review
0 helpful votes
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Found this site and this is my best website so far I will order my new dress again and again for sure. Happy with the communication, service and the product. The dress was delivered within the time frame

Date of experience: December 19, 2018
California
1 review
0 helpful votes
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I booked a bridesmaid dress on Bycouturier and chose the custom sizing. I received my dress before the set date of arrival! Beautifully packaged. My dress truly fit like it was made just for me! I am so impressed with the quality of the material, dress and construction of it and the price!

Date of experience: December 20, 2018

Overview

BYCouturier has a rating of 4.5 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BYCouturier most frequently mention wedding dress, customer service and custom size. BYCouturier ranks 275th among Wedding Dresses sites.

service
11
value
11
shipping
11
returns
10
quality
11