Buy Your Own Modem

Very sorry to hear that you ordered the wrong model for your provider as unfortunately such returns can be preventable by checking with your provider before purchase. Given the documented correspondence we have with you it turn out you lack the integrity to mention that you purchased a T3200M that we list to work with TDS right in the title instead of the Windstream T3200 version that we offer whom you confirmed is your provider so we are not sure why in the world you did that or how you missed it but unfortunately you did and yes it ended up costing you fees in the end. In fact, we don't even list your provider as a compatible model for their service for this very reason because the firmware on the units we sell is different then the ones your providers uses as rental units so we tried to help you but not listing your provider but you purchased it anyways. You will also see online on Amazon and Ebay the same story that it won't work with your provider and so with a little due diligence or by simply asking us regarding the model the we would have been happy to assist you. Instead you order a modem we don't list to work with your provider, then leave us a 1 star review when against our recommendation you buy it anyways and sure enough it doesn't work? We are sorry that you don't agree with the restocking fee that was assessed as again we did ship you the exact model you ordered but unfortunately you purchased an item that is not compatible for your service. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feedback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case. What's funny is you even tell people to purchase from us "if they have to" but to do it on Ebay or Amazon or another site which again confirms that it wasn't us that was the problem but you just ordered the wrong thing and had to pay to send it back and pay a restocking fee for doing so, PERIOD! I mean we even list a Windstream T3200 and your provider is Windstream but somehow you manage to purchase the T3200M which we list for TDS? How in the world do you do that?
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunately we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.

It is pretty serious for you to come out and publicly play mob, cop, judge, and jury as there was certainly nothing illegal about what you received but we are very sorry to hear that you had problems with Comcast and they they claimed it was "already registered" as they have actually been previously fined by the FCC for equipment registration violations and as a previous Comcast employee we know that that is not a valid reason for them to refuse to activate it for you. In fact, this issue is very rare luckily, but when it does occur many customers are able to get it quickly resolved by working with a different dept at Comcast or just buy doing a simple self activation correctly. We are sorry you kind of ate up what they fed you as there isn't much we can do about that and unfortunately obviously there is a conflict of interest but we wish you would have followed the instructions we sent you to get it resolved with the right dept as opposed to being combative and wanting to make threats and attach us as this is where these kind of people end up. Regardless you were told to return in accordance with our return policy so you were in no way stuck with the item as we still had your back but again some people have the extra time to just be combative and have no intention in resolving the issue. A We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so they know we will stand behind our products and can have confidence in purchasing from us. The other 1% unfortunately end up here.

We take this accusation VERY SERIOUSLY and have investigated the matter and found that the part number that the customer received as was provided by him via a picture does not match that of the part number that his provider and so it is not possible for this item to have ever been stolen from them. Unfortunately providers have been caught by the FCC doing this and recently Comcast was issued a 2.5 million dollar fine for charging customers for their own equipment. We have asked the customer for a signed document from Comcast validating such a claim and a name and phone number for the customers provider so we could try and contact them but the customer has failed to provided any valid documentation from his provider for such a claim and is not publicly accusing us a committing a crime of which we have issued him a notice of the severity of this kind of libel when there is nothing to support such but hearsay. We have over 96% positive feedback on Ebay and Amazon as a Powerseller and over 3000+ positive reviews on our website and even have a higher star rating on the BBB then the BBB has themselves so I can assure you we take such matters very seriously but will protect ourselves when necessary from libel and other slanderous falsehoods backed by competitors fed to consumers in a conflict of interest. The link below shows the government action taken by the FCC regarding their dishonesty when it comes to customer equipment of which they were fined.

https://apps.fcc.gov/edocs_public/attachmatch/DOC-341621A1.pdf

Very sorry to hear that you ordered the wrong modem for Cox as per the items description page we didn't list this item to work for Cox and it was also listed to be in refurbished condition. Secondly, the Cox approved list stated that they won't accept phone modems from third party vendors and so instead of performing the proper research you went out and bought a modem that doesn't work for Cox per their own list and per our description page and then are leaving bad reviews because you were charged a restocking fee upon return which was listed in our purchase terms that had to be accepted in order to complete checkout. We have a 96% positive feedback rating on Ebay and Amazon as a power seller and have over 3000 positive reviews on our website and even a 4/5 star on this review site with the other -1 star coming from those who didn't do the proper research before purchase and then made threats after being charged a restocking fee accordingly.

Very sorry to hear that you weren't able to read the items description page as this item is listed for $200 from Verizon as a brand new unit as we list it at $70 in refurbished condition with a 1 year warranty and do list that it may have some cosmetic issues but is fully functional. This is one of our top selling item as our customers love the savings they get on this modem as it saves them over $130! However, you confirmed that you needed a nice looking unit to give as a gift which in that case perhaps the $200 unit would have been what would have worked better for your situation but it doesn't change that we sent you exactly what was listed to be sent to you and can't be responsible if it doesn't make the perfect gift option and you are not purchasing it for your own needs and use. So naturally we would not exchange the unit that was listed as refurbished for you with a brand new one as that was not a reasonable request. We provide an affordable option for our customers with a great warranty so that they can't lose money buying from us vs forking out $200 for a cosmetically nicer looking unit or lease modem. So yes, because we sent you what was listed and you confirm it very well probably worked but wanted a new looking unit for $130 less than what they are priced at so we would charge you a restocking fee in the event of a return. We are sorry that you don't like this and that a manager was not able to change this policy for you but can assure you that why we may be straightforward we certainly were not rude to you regardless of you wanting to talk to as many people as you could to try and give you a different answer. Please, please, please perform the due diligence before making purchases online going forward and read what you are buying as there were notices all over that could have prevented this letting you know this was a refurbished unit and as such may have some cosmetic flaws as we feel this review is extremely unfair given the expectation does not fit the offer nor the price offered.

Luckily we have VERY FEW issues like these and have acheived over 95% positive feedback on Amazon and Ebay as a TOP RATED SELLER and have over 3000+ POSITIVE REVIEWS on our own websites while providing a 1 year warranty for our customers! So for those who are able to read the items description page and purchase the right model for their needs then most don't have any issues and we have saved our customers MILLIONS IN LEASE FEES, unfortunately this was not the case in this transaction and we are sorry you were not happy.