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Buy Your Own Modem

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Nevada
1 review
2 helpful votes
Follow Bruce B.
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"I recently switched my Internet service provider and needed to find an alternative to leasing the router/modem from my ISP. I found buyyourownmodem.com during a Google search. I am very glad I did. I ordered a refurbished modem/router over the weekend and chose free shipping. My modem was delivered by the USPS that same week. Impressive! Expedited shipping is also very reasonably priced. I immediately opened the package and plugged in the device and it was instantly recognized by the ISP and I was up and running in minutes. It will start paying for itself in just three months! Now that's what I define as a great deal!"

Date of experience: May 7, 2019
California
1 review
3 helpful votes
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After very slow and response for ordering a wrong item. They charged me for shipping fees both ways and 20-30% restocking fees.

No one told me of these fees except in a fine print of their site.

Never buy form them

Date of experience: September 10, 2019
Customer S. Buy Your Own Modem Rep
over a year old

We are very sorry to hear that you ordered the wrong item for your provider as this can be a headache for both parties I assure you. Per our purchase terms that were presented to you and had to be accepted by you in order to complete any purchase from us you were advised to MAKE SURE YOU CHECK WITH YOUR PROVIDER BEFORE PURCHASE as had this been done then you could have avoided this issue for both of us altogether. Also, we shipped you a perfect working item in good faith that you have done the necessary research and that it is the item you need and we have to pay the USPS to send it to you and our employees to ship it and then process your return and both these parties refuse to do it for free unfortunately for someone who purchased a cable modem when they simply needed a DSL modem. So again we are very sorry you think that someone else should suffer the costs of you simply buying the wrong thing by not checking before hand but these terms again were told to you before you checked out and you cannot complete a purchase from us without acknowledging such as we just simply want to break even on such preventable errors as they are certainly preventable. So yes you are responsible to send the item back and we show you have already been refunded in accordance with our return policy and were assesses the minimum 20% restocking fee plus the cost of shipping it to you so the USPS is the only person that makes any money on this transaction. PLEASE PERFORM THE PROPER RESEARCH BEFORE BUYING OR WE WOULD BE HAPPY TO HELP YOU IF YOU ASK US QUESTIONS AS NOBODY WINS BY BUYING THE WRONG THING ESPECIALLY WHEN IT IS AS SIMPLE AS A CABLE VS DSL MODEM NEEDED.

India
1 review
0 helpful votes
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It Really Works!
March 4, 2020

I'm thrilled with the refurbished modem I got! Just matched it to the Xfinity one I was already using from Xfinity, so that there were no surprises. Even though it takes a bit to set up, it was worth all the $$$ saved.

Date of experience: March 3, 2020
New Jersey
1 review
2 helpful votes
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Warning... Please do not purchase a reburbished model from BuyYourOwnModem.com. They sell modems that are registered to other customers, which cannot be authorized or used by Optimum customers. Waste of $ and time. This company does not have a customer service telephone #. I tried to resolve my buyer issues with multiple e-mails with no resolution. Seller refused to refund return shipping for selling me inauthenticated modem.

Date of experience: June 30, 2019
Customer S. Buy Your Own Modem Rep
over a year old

We are sorry to hear that you had problems with your provider as we have installed TENS OF THOUSANDS OF UNITS on the Optimum network and after reviewing your order the item you received does not even have an Optimum part number on it for the one rep you worked with to make such claim and so it isn't possible or this to be "pre-registered" to them and unfortunately this is a game some reps will play at cable companies in order to try and get you to rent their modem while they collect a commission in the process for getting you to rent. Per our purchase terms we do state that the buyer is responsible for return shipping and offered to cover yours if you could just get a simple work order or document from Optimum validating such a claim but of course since the part number wasn't theirs they wouldn't dare put such in writing and so we never received anything from you or them so we could follow through with our offer. We would have strongly encouraged you to work with a supervisor to get the matter resolved for file an FCC complaint if needed or we would have been happy to call them for you if you had provided a number of contact but unfortunately we never received such. You have already been issued a full refund for the trouble that Optimum caused you and we became the victim by eating the shipping and labor costs on our end but unfortunately did require you to return the item to qualify for such refund as we are sorry you were not happy about that. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so I would say we aren't perfect but most of our customers have been quite happy with our service. We are again sorry it didn't work out and that you had an issue with your provider and wish we had more control over their business practices that caused you to need to return your item for a full refund which has already been issued.

India
1 review
4 helpful votes
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I finally wiser up to saving myself a little money. For years I was just lazy and didn't want to go through the hassle to buy my own modem. Well, it was painless. Once I received the modem, I called the cable company tech team and they did all of the work. It took all of 5 minutes for them to recognize the new modem and I was up and running without a glitch. Save your hard earned money and buy your own modem!

Date of experience: January 28, 2019
Colorado
1 review
1 helpful vote
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I received a beat up modem. Really bad shape. They advertise used modems at a discounted price but BEWARE! They sell used modems that arrive with the previous owner's information still saved in it. I returned the modem and they never issued a credit.

Date of experience: August 29, 2020
Singapore
1 review
2 helpful votes
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This unit is identical to the one I had to lease from Optimum. Once registered with them, I was on the internet and using the modem just as before. I had a question & ownyourmodem support staff got right back to me. All good.

Date of experience: May 20, 2019
Canada
1 review
0 helpful votes
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I really appreciate the quality of the modem and excellent customer care provided by www.buyyourownmodem.com
Affordable budget with quick delivery and very much co-operative customer care people who will help you step by step in the installation process.

Date of experience: March 13, 2020
Virginia
1 review
1 helpful vote
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Perfect for Centurylink!
January 28, 2020

I bought this after talking to a guy who worked there. He said it's perfect for our internet speed and extremely reliable. After chatting with him I bought this one instead on the C3000z. Great product and great customer service!

Date of experience: January 28, 2020
New Jersey
1 review
0 helpful votes
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Scam- stay away
December 15, 2020

I bought a Verizon modem from them. Listed a completely different one then they sent me, and then when I tried to get a refund I had to pay to ship it back and they never refunded me ever. It's been months. Terrible company terrible customer service.

Date of experience: December 15, 2020
India
1 review
0 helpful votes
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All I had to do was unhook the old Fios rented modem and hook up the new modem from Dontleaseyourmodem.com. It works great. I only had to call Fios to get a return kit for the rental. I've told my friends at work about this great deal.

Date of experience: June 29, 2020
Texas
1 review
0 helpful votes
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I purchased my modem and now I do not have to lease one.
I was able to follow the easy instructions and did not have a problem installing it. I am glad I made the decision to purchase one. Thank you again

Date of experience: July 27, 2020
India
1 review
0 helpful votes
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Netgear C6300BD
June 10, 2020

We got our modem and couldn't believe how easy it was to hook up and the resolution on all of our devices including our TV increased dramatically! It was packaged well and came in a very reasonable time!

Date of experience: June 10, 2020
New Mexico
1 review
0 helpful votes
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Putchase
October 26, 2020

Terrible nice responses from customer services but no results. I have been waiting for a refund for several months. They give instructions i follow then they give another i still follow and still nothing.

Date of experience: October 26, 2020
New York
1 review
2 helpful votes
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Don't do it
September 22, 2019

Purchased a Verizon FIOS G-1100 modem/router for Verizon FIOS service. Modem started dropping connection on a daily basis after 6 months. They will exchange, but not refund. Tech support only thru e-mail, not phone. And Verizon will not support issues with the modem either. Don't buy your own modem and don't buy from them.

Date of experience: September 22, 2019
Customer S. Buy Your Own Modem Rep
over a year old

Very sorry to hear that you are having problems but I must say we are quite shocked at your accusations. Allow us to fulfill the context as you purchased a modem from us OVER 6 MONTHS AGO and stated that you are now having wifi trouble which could be a number of things besides the modem. Nonetheless, we back up our customers with a 1 YEAR EXTENDED WARRANTY and so you can't lose money from us as you paid $70 for this item which Verizon currently sells for $200 and 6 months later you come back to us and we say we have your back and will issue you a replacement and you smear us?! Had you purchased this on Amazon or Ebay or most any other vendor then good luck getting any help as their policy is 60-90 days standard but luckily you bought it from us and so we said we would be willing to issue you a replacement and somehow we end up with a 1 star. If you rented this unit from Verizon then it would cost you $10/month or $120/yr of which you only paid $70 from us with a 1 yr warranty and so we design our warranty so that our customers can't lose! So it is all relative as yes you if pay us $200 for one like you did from Verizon then sure we would be happy to make an exception and give you phone support, but otherwise you have to call your provider for activation so calling us doesn't do you much good naturally but we do provide helpful troubleshooting tips and links via email as this is much easier then reading the user guide or spelling out a link for you over the phone. We have over 99.6% on Amazon and Ebay as a TOP RATED SELLER and have over 3000 POSITIVE REVIEWS on our website so if providing a 1 year warranty for our customers so someone like you can send it back for a replacement if needed is wrong then we don't want to be right and we will just have to turn our cheek and take your cheap shot 1 star review.

India
1 review
0 helpful votes
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Works like A Champ
February 25, 2020

Very easy to install. Works very well. 7ms ping, Upload 119mbps and 101mbps download. Arrived in good shape, cost we substantially lower than buying one from Verizon. Has worked great for the two weeks I have had it. Not issues at all and the wireless coverage is very good in my house. Do not need for a wireless extender any more.

Date of experience: February 25, 2020
India
1 review
6 helpful votes
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Very Pleased
August 20, 2020
Updated review

I bought the model that matched the modem I was leasing from Xfinity so that I knew it would work. I made the mistake of not throughly reading the instructions that were sent and not being properly helped by Xfinity when I called them. I finally was able to get ahold of someone knowledgeable at Xfinity and we were able to connect it just fine. So glad I bought my own modem to save money. It was a slight hassle but very much worth it. Thanks guys!

Date of experience: August 20, 2020

New Modem
May 26, 2020
Previous review

Bought a modem. After 3 tries with my internet provider I finally got it to work. Thought at first it was wrong modem I received, but it was inept customer service from optimum. Finally works.
Thanks

Date of experience: May 26, 2020
India
1 review
0 helpful votes
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Great Modem
April 20, 2020

Switched to FIOS & ordered this modem instead of renting from Frontier. On installation, Technician said "no problem." He hooked it up & has worked flawlessly. Will pay for itself in a year, so 2nd year of Frontier contract is free modem. Recommend buying instead of renting.

Date of experience: April 20, 2020
India
1 review
0 helpful votes
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What can I say, I bought this cable modem on special for about $27 dollars. It works exactly as described both wired and wirelessly on my Verizon FIOS. I save a ton of money in rental fees every month from now on. It is a no brainer.

Date of experience: October 17, 2019
India
1 review
0 helpful votes
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During this quarantine, having a good router is like having everything in your home. Its almost 1 month that I am using Netgear N750, which is reliable, fast and the most important thing is its 802.11n Dual BandPremium Edition which gives you an amazing experience of wireless network from every corner of your home.

Date of experience: June 23, 2020

Overview

Buy Your Own Modem has a rating of 4 stars from 166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees and tech support. Buy Your Own Modem ranks 6th among Computer sites.

service
33
value
33
shipping
33
returns
29
quality
34