I purchased a modem from buyyourownmodem.com and then discovered it would not work with my internet provider. They were happy to accept my return which I appreciated however 1. I was responsible for return shipping which I did using USPS for $21.90. Then they charged me a restocking fee of $38.59. The purchase price for the modem was $127.96. So after subtracting the return shipping and the restocking fee total of $60.49, I essentially got a refund of $67.47. Of course everything is spelled out in their terms and conditions but I get stuck because the product did not work with ISP.
I would stay away from this company. I ordered a modem and when it came in, it was clearly a used product(not even in an original box). Comcast would not activate the modem, saying this modem model was not intended for sale. The cable company basically said it was stolen. This company wants you to tell Comcast that it's a different model. I didn't even hook it up after that. Read their return policy carefully! I had to pay to ship the item back($17.15). It then took almost the 30 days for a refund to the credit card, minus the 20 to 30 percent restocking fee. It was a waste of time and money for me. ALSO... They offer a $5 dollar rebate for a good review... maybe why there are so many good reviews on their website?
They sent me a modem with an underpowered power adapter that belonged to another device. I don't care about the source of the power adapter as much as I do the loss in amperage to the device. The modem also came with a paper pleading with me to attempt settling disputes with them before writing a negative review, which I did. However, they just replied with a generic reply referring to the fine print, basically stating they can send me whatever they want. I replied, and have not received a response. Well, I tried... Now I'm going to buy my own power adapter. Next time I'll stick to trusty eBay or Amazon.
Bought an item from these guys, which turned out not to work for my service. It took 3 weeks to arrive (forcing me to purchase another item from Amazon to ensure I didn't lose my appointment with technician). When I reached out to customer service (via email, you can't even speak with anyone on the phone) for a return label, I was told I needed to pay for shipping myself (in a very rude way). After another three weeks or so, I had to reach out again for my refund. I received an email from them that they had refunded me the entire cost of the modem. But what was actually refunded was about 66% of the total cost. AVOID AT ALL *******@buyourownmodem - You have lost a customer and I will ensure you do not get any business from anyone around me. Companies like yours does not deserve to be in business.
Very sorry to hear that you are not being honest as it upon further research it looks like you selected our free shipping and passed on our expedited shipping of which the item was delivered with our free shipping time frame of 4-10 days. Also, per our return policy that was provided and accepted by you at time of checkout you were told this would be the shipping time and were also told that returns could take up to 30 days to be processed and so nothing happened that wasn't told to you before you completed checkout. The item was returned in fully functional condition and so per our return policy you were assessed a restocking fee and were never told at any time that you received a full refund so again that is very dishonest that you try and add such false info as everything was handled just as we said it would per our return policy. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case.
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.
. The status of order #******* is now Shipped
Order Details
Order Total: $137.96 USD
Date Placed: 28th Sep 2021
CenturyLink ZyXEL C3000Z Wireless A/C Router Modem Combo (CenturyLink, TDS)
The unit arrived and I installed it per CenturyLink instructions. Everything worked except the phone plugged into the modem, Contacted seller and was told if the modem worked then CenturyLink needed to test the line. To make a long story short CenturyLink informed me something with the router was incorrect. The seller maintained the Catch 22 situation. What I did was move the main cordless phone base into another room and used the room phone jack. Now I had phone access in the office with a cordless phone and the modem provided internet access. If you don't mind buying a router with phone and internet access and not get the phone access as expected this is a good system. I would share the thread but the following is part of the email messages, "…the content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender…". In addition, their customer service does not use phone contact.
Purchased my own modem instead of paying Optimum a rental fee every month. I received my purchase quicker than expected and I got an extra bonus, much faster response, including WIFI. Superior products at a very good price. Highly Recommend! I
Works just as good as the one that Optimum just started charging me for (same model). You just have to call Optimum prior to set up and they will ask for some number that is on both modems. Another plus, optimum's modem never came with a battery back-up. This one does, so my land lines should still work for a while if the power goes out.
Excellent price and quick delivery. Unfortunately only the internet was compatible with WOWWAY but not the land line telephone, so I had to return it. Good return policy. Now I'm waiting for the refund.
Quickly received the CORRECT modem for my OPtimum. I highly recommend this company to get rid of your monthly rental cost. The modem was only $55.00 and my rental was $10. Per month. Extremely simple to set up, you do need to call Optimum with the serial number. Optimum will email you a return label for free to mail rental back or you can drop it off at the nearest OPtimum store. Your credit starts when they receive the rental back. Wish I had done this years ago!
Modem/router came with fast shipping. Followed the automated instructions, then had Xfinity do a reset and
He unit came to life. Has been working now for two weeks. It seems to be even better then the unit I was leasing from Comcast. Thanks for a great product.
Work perfectly right out of the box absolutely no issues at all. I suggest saving a configuration file from the modem you're currently renting if you do sell it it's simply upload it when you install this new one and it will work exactly the same literally took me no more than five minutes to set up.
I purchased for the first time with this company and received my order very fast, and the product works great. Saved a lot of money instead of purchasing this through Amazon - they wanted double the price. Would recommend and would purchase again from them.
Bought my router through dontleaseyourmodem.com. Great experience. And great customer service as well - before the purchase I was able to work with someone who answered my questions and made the whole process easy.
I hesitantly purchase this modem. Shipping was lightning fast I replaced the same modem I was leasing from Verizon. It took about 30 seconds to swap everything over and it worked flawlessly! I highly recommend this based on my experience. I have since returned my leased modem to Verizon saving me $144 per year! A very easy positive purchase.
I finally did it and ordered the exact modem I have been leasing from Comcast for I cannot tell you how many years! When I looked at my bill and noticed I pay $15 per month... why wouldn't you buy your own. This will be paid for in 7 months and I won't be flushing money down the toilet any longer!
Why would you not buy something that pays for itself in 6 months.
This modem is exactly the same and works perfectly. I was told tho make sure that the modem was "AC1750", which is a more recent version, or some TV functions may not work with Verizon.
This works just fine.
This was very reasonable priced, came will packaged, and was easy to set up. I initially had difficulty with my connection being very slow, but they help us by responded quickly and with some good suggestions. It turned out to NOT be any problem with this modem. This was really good
This is the first purchase that I have made with your firm. I would like to thank you for providing an excellent value product at an excellent price. Placing my order was very easy, and your customer service was top rate. I will surely be a return customer for any future needs that I have for your products.
This modem is the exact same modem on the optimum website for half the price. It'll pay for itself in 5 months and it was so worth it. I wish I had purchased it sooner. You will have to call your cable company to register your and that takes 15 to 20 minutes. Don't delay purchase your modem!
Purchased my netgear cable modem - received it rather quickly - set it up with ease and called my cable subscriber to activate - process was simple - had it now for several weeks and works very well - reception and wi-fi range is exellent - great buy... best for everyone... Thank you
Overview
Buy Your Own Modem has a rating of 4 stars from 166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Your Own Modem most frequently mention good condition, rental fees and tech support. Buy Your Own Modem ranks 6th among Computer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Very sorry for any confusion but unfortunately we don't and never have offered this item as new and in fact right on the items descriptioin page we do list this item to be in refurbished condition, provide a specific definition for such condition, and then also provide an item by item list of what would be included. The majority of our customers love this unit for Comcast but I can see how if you didn't read anything and just assumed it was new in a form that was never listed then you might be disappointed. This despite even being presented with a notice stating that before you can complete checkout please confirm that you have read the items description page word for word as you can't complete checkout from us without acknowledging or accepting such terms so that we can prevent these preventable misunderstanding from happening. Also, as you pointed out we do try our best to try and assist you with Comcat based on our experience and have great success but you wanted to complain rather than follow the instructions we gave you. Also, this is not even a Comcast part number so common sense would tell you that it certainly is not "stolen" from Comcast but unfortunately you fell for what they fed you instead of follow our instructions including calling the executive number we provided for them which could have resolved your problem. Nonetheless, we issued you an RMA and the return was processed and refunded for you in accordance with our return policy. In reality we don't have this problem very often thank goodness and in fact have THOUSANDS OF POSITIVE REVIEWS on our website, over 95% positive feeback on Amazon, and are a Top rated seller on Ebay with years of taking care of our customers as you can't just "Fake" reviews on these sites but I understand how you would need to say that in order to make it look like you are not the 4% of people who just flat out didn't read what you were buying and then went on a witch hunt after the fact when you found out this was the case.
We certainly try and our best to serve our customers the best we can as is proven by our track record on multiple sites but unfortunatley we can't prevent customers who don't read before they buy and just make assumptions and unfortunatley we are bound to have a few and it makes it tough try and help but the review sites such as this provide a great environment for such to vent instead of take responsibility.